I found this place on google and I am so glad that I did! The woman working there, Gina, was so…read morekind and generous. She helped me fix my broken luggage zipper & she was very friendly and professional. My luggage was safe and intact when I went back to retrieve it. I was running a bit late at their closing time and I called her and she waited for me to arrive. The price that they charge for storage is also very reasonable! If I'm ever in need of this type of service again in the future, I'll be sure to use OEG. Please don't hesitate to use OEG for your luggage storage needs. Thank you, Gina!

Easy to use and feelings of safe and sound. Luggage was received by a young woman who seems to be…read morerunning a small business. No problem checking the luggage, receiving a ticket and exchanging contact info. Luggage was left in safe holding by OEG and we went about our day sight-seeing until it came time to retrieve our luggage. Transaction was paid for and couldn't have been any easier. Would recommend to a traveler who doesn't want to haul around your luggage during a trip.

Missed my Amtrak connection and got stuck with 3 bags for 6 hours. The Bounce location right across…read morefrom Penn Station saved me - clean, affordable, and open late. $5 off your storage: https://bit.ly/48S90yR

Haven't used this service yet. Going on a cruise that will disembark in NYC. I am looking for a…read morevalet luggage service since our flight back to LA is not until the evening. This company will pick up our luggage from Brooklyn cruise port in the morning and drop them at JFK in the evening. Anyways, I called this business and immediately got a call back and the person was able to answer my questions. That is what the 4 stars is for. I will review back in September after I use their service. I hope I can give them 5 stars! If anyone have used FREE YOUR ARMS service , please let me know how it worked. Thank you

Had the service set up days in advance. At Free Your Arms recommendation they said it would be…read moreeasiest to meet them at Newark Airport to retrieve our bags...Fine. Did that, made our plans for our last day in town, with the intention of meeting them at Newark. On the day we were supposed to leave, I woke up to an email from them stating that they no longer had a van to Newark and needed to meet us in town. Kind of a pain, because we had planned our entire day, including transportation without bags from the city to Newark, entirely based on their original recommendation and had to reconfigure everything. Trevor seems to minimize the inconvenience that this caused in his response below. Evidently this wasn't a big deal to him, but it was to me. Made a whole new plan, which now involved cutting our time in town short and different transportation back to Newark (all of which Trevor glosses over). This was more costly, because we required a larger vehicle. Not sure what Trevor is talking about, but our bags would not fit in a standard vehicle. We had two large duffles over 50 lbs each, a 35 pound suitcase, one medium duffle and three backpacks (that we had carried with us through the city)....plus three people. We called Uber in advance and they recommended a SUV because there was no guarantee that a standard UBER would work. Extra cost to us was incurred based on our original plan of taking a standard UBER to Newark and having to upgrade to a larger car, not as the result of any additional charges from FYA as Trevor incorrectly states below. Arrived early at our meeting spot, only to have the driver call us 5-minutes before the pick up time to tell us he was running 20-minutes late. He also asked us to Uber to a different location to meet HIM, rather than coming to our scheduled location. Super frustrating, especially after going to bed the night before with a plan that was completely buttoned up. My issue with this is not related to what time he actually arrived, but the annoyance of receiving the call last minute combined with the request to MEET THEM when I'm paying for a service that is supposed to be bringing my bags to ME. Very unprofessional. Definitely will not use them again.

Smooth, reliable and true to his word! Great service and would highly recommend. Saved us a trip…read moreto the airport.

From the owner: On-Demand Luggage Pickup, Secure Storage, and Delivery…read more NEVER lug your bags around the city! Have your luggage picked up from your hotel or Airbnb and delivered to the airport, train station, or bus stop.

This place was a lifesaver. I went the day before my flight, when I still hadn't been able to…read moreacquire an adapter for Nepal (universal adapters don't work). I called ahead and the employee (owner?) said they had an adapter for Nepal. I made it to the store thirty minutes to close and not only got the adapter I needed, but also a microfiber towel I had been looking for! They have almost all travel needs you can think of (money belts, toiletry bottles and cases, luggage and bags, water bottles, etc). After my purchase, the employee offered us a cold water for the hot day. Refreshing! Overall, a successful and delightful experience at The Travel Store.

Terrible. They had listed special hours of 11am to 1pm on Thursday for some reason. I needed to buy…read morea adapter and packing cubes for my trip later that evening. I got to the store at 12:36pm and they were closed. I expect stores to honor their opening and closing hours. I wasted time and money.

The guy was 20 mins late for my pick up appointment. If I had not built in lots of extra time into…read moremy itinerary, I could have missed my flight.

Lowest prices for luggage storage in the city! This place is a life saver. After checking out of my…read morehotel in BK I needed a place to store my luggage in Manhattan while shopping because God knows I was not going to head all the way back to the Brooklyn hotel before my flight. I searched online for luggage storage and Baggage claim came up. I then texted the number and dropped my stuff off at their location in Chelsea right by Penn Station. Bonus was When I returned all my belongings were in perfect condition. HIGHLY RECOMMEND!

Terrible website, user unfriendly. Ended up not being able…read moreto use Vertoe because the location they assigned me was way too far away. So, I reached out to customer service, and they read their "POLICY" to me as to why they could not refund me the $25 fee for the service I did not use. Suggest you use Bounce instead.

It was a very interesting place to keep your stuff. It's literally a souvenir store. The lady was…read moresuper nice. She told us to take a picture of all the numbers so we have proof which luggage was ours. After she took it to to back. We for a discount cause we were staying at an airbnb. I mean $5 wasn't that bad to have them hold it for us.

A brooklyn staycation never disappoints. I saw chalkboards, hammock, and a bunk bed and knew my…read morechildren would enjoy. And they did. We spread out and got two rooms. The one with the bunk beds and the one with the hammock. Brooklyn vibes, so that means good customer service. The price isn't as crazy as some other BK hotels. Nearby: -Bedouin Tent has yummy middle eastern stuffed pitas -Debutea - Bubble tea place next door -Absolute coffee -Sottocasa- Pizza across the street, hubby said it was 3.5/5 -If you have small children, the transit museum -Brooklyn Tabernacle church if you are here on a Sunday -Miles End -Lots of nail salons I appreciated: -the mini fridge -coffee machine that offered tea pods -the comfort of the bed -the windows to let the natural light in -the simple but enough breakfast offering -the gym. Didn't use it but it's there -No doubt there is a heavy police precense nearby and that can be annoying or make you feel a little safer. Just perspective. It was a tad annoying but then I looked at it from a different angle. -12 o'clock checkout. For $50 more you can stay til 3:00. Although we stayed local, you are an uber ride away from: -Dumbo -Barclays -Prospect park -Brooklyn Museum -Alamo for a dine-in movie -Pier 6 Nu hotel did exactly what I needed it to do. I would return.

Clean hotel and rooms. Not very friendly front desk personnel…read more Although my room was kept clean and my bed was made everyday, housekeeping did not replenish wash cloths, hand towels, plastic cups, coffee cups, and K-Cups. I was there for 3 nights. I mentioned to front desk at checkout, but got no response. I will be back in September and inquired at front about making a reservation, but was told to make reservation through a third party. I thought that was odd.

scammers scammers please read please read !!!!!!…read more this thieves are scamming people if you looking for a place to leave your luggage while visiting nyc pass this place the way that they work is super unprofessional they will tell you if you come to pick up your stuff one minute late they will charge you $59 dollars so you come early and they overcharged you as well but worse i came with 3 bags it was supposed to be $45 dollars total so i came 10 minutes early they charge me $180 dollars and told if i dont pay i dont get my stuff i came 10 minutes early so the guy doesnt have to wait more for me the nice thing to do but they are professional scammers get away from this place please dont fall fot this trap

The owner of this establishment walked across the street and harassed us for going into a luggage…read morestorage business other than his luggage storage business. He said that the place we were walking into is bad and isn't secure. We told him we were going to find out for ourselves. Then he got aggressive and yelled we would regret it and that some of our bags would go missing. Sure enough we discover one of our bags went missing as we unloaded from the car. We later caught him on camera taking the bag and throwing it in the trash around the corner. We called the cops and hoping we can press charges. Don't use his business. He's a big scam.

Loved SubBnb!!! We had to check out of our upper east side rental at 11, but weren't checking into…read moreour Laguardia hotel until the evening. We wanted to enjoy a last great day in Manhattan, but what to do with our luggage? Trevor was a great help in meeting us at our rental in the morning and taking excellent care of our luggage until the evening. He was a real pleasure to deal with and offers such a great service! This service is great for anyone checking out early who still wants to enjoy the city, or anyone arriving on a red-eye before they can check in to their rental or hotel. Loved the fact that I could easily pay with credit card and the transaction was all electronic. Thank you, Trevor!!

I love SubBnb! A…read moregenius and affordable service for New York travelers. Trevor, the person who runs this service, is fantastic at communicating- I don't think I've experienced better customer service. The driver was friendly as well. Pleasant and extremely helpful service! Thanks, Subbnb!