I stopped in with no appt. for a laceration behind my ear. Realizing the seriousness of the injury…read morethey were able to juggle things and get me in promptly. Maggie was amazing, and fixed me up with the help of 2 interns. Great option, its so hard to find Healthcare, very little waiting, didn't need to have several Dr's and specialists involved, Im sure I saved a bundle​

About a year and a half ago, I made a visit to this office location. While the service was very…read moregood, the follow up was not so good. I went in to establish a repore with a Doctor. They did give me a physical on the spot, so that was cool. The results of the visit were a prescription, and a report back on my blood test. It appeared as if the clinic never took action on getting back to me with the results of the blood test, nor sending in the prescription that came out of the visit. After multiple calls, and about 3 weeks of time elapsed, I did eventually get the results of my blood test. Same was true of the prescription. OK turned out that they were not calling my phone #, rather someone else's. Fast forward to just recently, I went in for a scheduled appointment. When I got there I was informed that the Dr. would be about 15 minutes late. An hour later, many patients came and went while I sat waited. I became frustrated and left. I may try a different branch office, but I'll never be going to the Darien office again

I went for COVID test. The clinic was very busy and I had to wait, which is understandable during…read morethis time. The staff did a great job communicating throughout the process. I will use them again.

We visited this clinic last night and received terrible service. First, patients are now required…read moreto complete the check in process online by providing pictures of the front and back of their drivers' license and insurance card. How is that faster than having the receptionist run these items through a scanner? Then, I was told that the computer couldn't read the picture of my insurance card (shock face), so they wanted me to call my insurance company on speaker in the middle of the waiting room to confirm that my insurance is active and request my copay amount. Um, I'm fairly certain that's what the "provider" telephone number on the back of the card is intended for... Why would I provide my personal and confidential information on speakerphone in the middle of the waiting room? I'm sure they're trying to streamline the process and save money, but this entire process took more than 35 minutes. We ended up leaving and going somewhere else that scanned my insurance card and had us in a room with the doctor in under 5 minutes. I will not be returning to this facility. Who needs the hassle?

Awesome, excellent staff. The staff is highly educated, trained and experienced. The receptionist…read morestaff is very friendly, and very knowlegdable about insurance and scheduling. I would recommend this clinic to everyone, even people I don't like.

Went for a first visit (assessment). Was told that 1st visit was covered under my insurance, then…read moreafter that you have to follow the insurance policy (deductible etc). Wrong! Like untrained or incompetent. Then was taken in, introduced to a PT student who would do some assessing..I literally knew more about PT than he did. Then after 20 mins of measuring and one "unsupervised" rubber band excessive, we'll they said they were done. Filed a complaint, found out it was 100% on my deductible for the first visit. Was upset and not willing to pay for that BS service. The claim person called back. 3 calls later would still not reduce or cancel the bill. Said that they don't have authority. Wasted my time and money. Avoid this place like the plague. Especially if you need real PT after surgery.

The staff at this office are so caring, compassionate, kind, and knowledgeable that going here even…read morewhen you're sick or injured is not so bad. They take all the time in the world to talk with you and answer all your questions. I never felt rushed and had plenty of time to talk with the PA and the staff and thought the service here was wonderful. I'm definitely changing to this office for my general health care. Appointments are easy to get and they work with my busy schedule. They even call you back when they say they will. Awesome!

They were essential in helping my daughter and granddaughter in a very difficult time. If it wasn't…read morefor them the out come would have been worse.

I've been to rheumatology 2x. I am a multiple diagnosis patient. Dr. F…read more 1st appointment: me asking for pain management, a patient right in there own pamphlet. Nothing but did refer me to North Point in Rosco for pain management specialist (same health system); the specialist, Dr. G said that due to my multiple diagnosis she was unable to provide pain management...but referred me to university of Wisconsin, Madison; they called to inform me, the do not take my insurance, BCBSIL but would send a request for coverage. I've not heard back it's been 2 months. Next appointment: Dr. F comes in, looks over paper record, looks over computer record, NO PHYSICAL EXAM preformed. Upon me again asking for pain management, Dr. F told me I could get injections, which states in my file are ineffective and I state as much. Dr. F then suggests again weight loss, better sleep, lessen stress. My reply was that I'm in a bariatric program, I see a therapist regularly and I can't sleep because I'm in pain. Dr. F confidently asserts it's only my fibromyalgia in a flare and prescribed Water physical therapy at North Point in Rosco. And again asking about Pain management bc of muscle spasms and tightness said he would call in a muscle relaxer to my pharmacy. When I picked up my Rx...what Dr. F prescribed THE SAME RX AS I WAS ALREADY PRESCRIBED! What the pharmacy gave me was an early partial fill of Cyclobenzaprine. Pain management is a patient right as well as a human right according to The World Health Organization. Injections are off label use and ineffective. Prescribed physical therapy. The blanket use of Gabapentin, Lyrica, NSAIDS, Antiinflammatories, acetaminophen do not, and are not intended for muscle, tissue, bone & tendon pain; nor after surgery pain. This is not a good place. If you're a woman, overweight, diagnosed w depression or mental illness. They Will Medically Gaslight you and treat you like your care is from an assembly line; you're just a number...a dollar amount...an insurance pay out. They play "Pass the patient" to avoid treatment. PAIN MANAGEMENT IS A HUMAN RIGHT + PATIENT RIGHT. Offering ineffective, experimental, treatment- injections, implants & physical therapy is not quality patient care, it's research so you can become data for pharmaceutical companies. Just another number.

Look elsewhere. I was promised 24/7 care for wife that has…read moredementia after hospitalization. I was lucky if the caregivers showed up 50% of the time. I finally had to drop them and find other services. They will promise you the world, but can not deliver. People in office are very nice...but hands are tied. One person they sent had one job, stay by my wife's side so she did not take off bandage...could not handle that, left room to take a break, luckily nursing home staff stopped that my wife had removed bandages and ambulance had to be called. I have more...but you get the idea.

It's hard to find good people. Somehow Brightstar manages. From the direct workers who show up to…read moreyour home and provide conscientious care to the support staff in the main office. Any issue, concern or change of shift is handled quickly and efficiently. Continuity of care when transitioning from a hospital stay back to home is seamless. By far the best. Fast courteous service from people who really care.

Wish we would have researched this "urgent care facility" before going…read more My husband went in for Covid, was told by the doctor they don't treat Covid. That was it. They took his blood pressure and sent him on his way. Then the bills came. This "urgent care facility" is actually an "emergency room" and they bill as such. Got an enormous bill because our insurance treated it as an emergency room. Over 500$ to be told they won't treat him. NorthPointe, you are NOT AN EMERGENCY ROOM. Who would go here for a gun shot wound? Or a car accident? A total and complete SCAM. Stay away.

I've been seeing doctors at Northpointe for a number of years now. I had eye surgery there and a…read morecouple colonoscopies there. I certainly recommend the place! They provide great service in a beautiful medical setting.