Avoid this place for your loved ones. My dad has been there for over a week and he has seen one…read morenurse and has had zero showers. He's had occupational therapists and physical therapy (riding a stationary bike for 15 minutes a day) which are worth mentioning because they are the only services he's received. We told the staff we needed stairs work but they brought in a block to work with so we're not impressed. His occupational therapist also expressed his racist views, he will be reported. The food has been terrible and he's not eating and he's losing weight which they keep commenting on. When I visited last week, I was greeted with "You can't come in" which I know, I was dropping off a couple of comfort items. I know that these places are on lock down but the attitude wasn't needed. So, not sure where the quality facilities are but this isn't it.

My grandma just started her (temporary) stay here for injury rehabilitation. The whole idea is that…read moreby staying in a skilled nursing facility (SNF), she will get more PT sessions in per day, and thus her recovery will get a good starting boost. I'm writing this review on her behalf. She isn't a fan of the food, but understands that it's temporary for her. What's REALLY concerning is: - She says this SNF is very, very dirty. - She says it smells like urine throughout. - She needs to be up and moving as much as possible. After her (presumed) first walk of the day, she asked to get up and do it again in a few hours. The response was that it wasn't possible, the staff "were too busy for that". Note -- her surgeon AND hospitalist emphasized that the point of a SNF was doing her exercise regimen 3x daily and having staff to help her improve her mobility at other times of day......... Hi there, ICC staff, have you read her doctor's notes and treatment plan? Are you planning to simply not follow that plan? I'm honestly really worried that my grandma's health will get worse in her stay here. If the staff can't be bothered even when the patient asks for assistance....... Will they bother to make sure the patient is using their incentive spirometer, so that their very high risk elderly patient doesn't get pneumonia? Will they bother to take care and measure an elderly diabetic patient's blood glucose? Will update this review after her stay is over. For my grandma's sake, I hope that that the impression so far is not truly what this place is like. Seriously hoping this turns out to be a fantastic SNF. Fingers crossed.

Care was excellent most all the therapist offered very sincere care. The office staff was very…read moreaccommodating and Ivy made me feel comfortable from day one. Her smile left me comfortable every time. All the staff i came across were helpful and sincere. I left another review under MarianWood bc they are no longer Providence. Thanks to all. Holly, Arianna Xiomara. The NP. Leeza. Thanks. My PTs and OTs. My memory is quite hindered but there are more id like to thank. Facilities were clean, no overwhelming smell. Food 10x better than a hospital. Again thanx!!!!oh and Mel. My sista. Mahalos see uou on the islands soon

While they easily had a bed available and ready for my father in law, the total experience was not…read moregreat. The staff were unaware that we would be transporting him to dialysis three times a week, early in the morning. His discharge papers from the hospital disappeared. Morning medication was missed one day due to him being at dialysis, and they seemed reluctant to give him his pills upon his return. Once we complained that we had agreed to him being there so he could receive more constant care than we could provide at home while he adjusted to dialysis and regained a bit of strength, more attention was paid to his medication and dialysis days. However, upon discharge, no information was given as to why some medications had changed, and new medications were not properly submitted to the pharmacy.

My wife was at BI Health and Rehab for 75 days recovering from a fractured disc and found the care…read moreto be wonderful. The staff at BI Health and Rehab, from the food servers and room cleaners to the Director of Nursing and Executive Director, was well trained, extraordinarily polite and caring, and dedicated to the safety and comfort of the patients/residents. Most importantly, the culture appears to be 100% patients/residents focused, with staff such as the nurses, CNAs, aides and cleaning staff all treating patients/residents with dignity as patients cope with needing help with bodily functions, etc. that they can no longer do themselves. All in all, I can't recommend BI Health and Rehab highly enough.

I spent 8 weeks here When I arrived I could not stand by myself Due to the excellent aides, nurses…read moreand therapists, the loving care that I received, I am now home living independently. It was a miracle that I was so well taken care of. I was extremely surprised by the professionalism of the staff. I never had such intense care and did not know that it was available. The front office answered all my concerns and promptly about billing. I highly recommend this place on Bainbridge Island, Wa.

We've been living at The Lodge at Eagle Ridge and are enjoying it so very much!…read more All the staff here is so helpful, friendly and caring. The residents are so friendly and welcoming. It's been great getting to know them. There are so many fun events and classes and activities to get involved in here! I've been enjoying the watercolor painting class immensely as well as the writing class. Both have been getting my creative juices flowing. The food is delicious and the head chef changes the menu every week so it's wonderful to have variety. There are many more activities to get involved in and you can join anytime. Overall, I highly recommend The Lodge at Eagle Ridge. Come and visit us! ~Ellen

Make sure you really understand your contract with this place. My mother was there less than two…read moreweeks, took 3 falls in that time, with the last one ending her in the hospital for 5 days. She could not go back to assisted living, and they not only charged her for the 20 days left in the month, but also a full extra month for extra care she never even got, plus they charged for a month of the apartment she never got to truly live in. You do not get any of your "community fee" reimbursed either (in the thousands). The apartment was emptied and cleaned well before the first of the following month, so they had plenty of time to rent it out again. If this place says they are all about elderly people, shame on them. They basically bilked my mother out of thousands of dollars..she's 93 and on a fixed income. Buyer (renter) beware!

My husband stayed at Skyline for 3 1/2 weeks following an extensive spinal fusion operation. We…read morewere both impressed with the care he received. The nursing staff and CNAs were attentive and caring. The physical and occupational therapists were excellent and he had PT/OT every week day and sometimes on weekends. The facility itself is lovely and the food was great. We could not have asked for a better experience!

I am interested in moving to Skyline but can not believe they had a sales rep call me who does not…read moreknow the basic facts about your institution. Honestly - she does not know how much the buy in is and if a percentage is returned to my heirs after my death. Honestly - If I am to give you over One Million Dollars, you need to do better on your end. PLEASE have some respect for your clients! Skyline has been highly recommended AND I have friends who live there. SHAME ON YOU!

Great Community, friendly and caring staff, delicious food, on-site rehab, pool, and fun!read more

I recently moved my mom and stepdad into Regency Newcastle. The staff, Brittnie, Adam, Doug, etc,…read morewere all very helpful and the residents have been friendly and welcoming. Their new apartment is roomy and comfortable. Meals are good. I was uncertain how my folks would handle a move like this, and it's been such a relief to see them settle in and enjoy their new place. I highly recommend Regency Newcastle! Ken Grafham

My mother-in-law lives there and Merrill Gardens catered and held her husband's celebration of…read morelife. The entire event was amazing and so well done. The only complaint I have is that there is no designated parking for visitors.

Such kind, thoughtful and nurturing care for both residents and their families. We were made to…read morefeel welcome and at home the minute we walked in the door. Every member of the staff was extremely flexible, accommodating and communicative from the application process to move-in and beyond. My MIL loves it there. We've had meals several times in the restaurant, and the food really is restaurant quality. Her one bedroom apartment is well-appointed, clean, cozy, has ample storage & closet space, and even has its own washer & dryer. The staff knows every resident's name, and I watch as they make important personal connections every day. Safety is paramount, requiring each resident to push a "check-in" button located in each apartment, between 5am-9am. If the resident does not check-in, the staff immediately checks on them.

My overall impression of Timber ridge and entire facility has been extremely positive. One of the…read moreindividual I had pleasure meeting with is Danica Denny. I first met her while caring for a mutual senior client and later had the opportunity to work alongside her during wellness event for residents at Briarwood. What stood out to me immediately was her calm, caring and attentive presence. She listens carefully, responds thoughtfully, and genuinely cares about the residents and their experience. During our event, I watched her patiently speaking with each resident,making sure everyone is comfortable, welcome and supported. Professionally, communication with Danica has always been prompt, clear and detail oriented. She has a natural ability to lead with both professionalism and compassion. It has been a pleasure working with her and I deeply appreciate the care and dedication she brings to the people around her.

I don't recommend working for this company they support discrimination of their employees and their…read moreemployees lying to cover their bad ways. Anyone in a leadership role can't be trusted and even when you think they have your back they will gladly stab you in the back. I have also meet people who have moved their loved ones into the facility and regretted it and wish they could get them out but due to the contracts they are unable to get their loved ones out of the facility.