The absolute Worst dental experience of my Life! The only reason I feel comfortable given one star…read moreinstead of a -5, is because of the dental assistant. She was wonderfully, compassionate and apologetic. I was basically assaulted in the chair while I had instruments in my mouth. I can in for a dental emergency, a cracked tooth that was giving me significant pain. The dental assistant was kind and gracious while taking the x-ray. The dentist came in, did not introduce himself, had his back to me most of the time and finally said, "you need a root canal", all of this before he even verbally acknowledged my presence. I was a bit nervous, well a lot nervous and my legs were shaking, his next response was telling me to stop moving, "because you can't hit a moving target", of course this left me perplexed because, I was curious as to what was he trying to hit, seeing that he had diagnosed me with the need for a root canal and said he'd give me a referral. The dental insurance is commonwealth HMO, my first time using the HMO because of a job change. Here's where things went from bad to worse, he started cleaning my teeth without asking me (this is where the abuse comes in), I've worked in health care operations for many, many years and I've managed multiple dental practices. Everyone in healthcare knows, that if you do not ask the patient for permission, when you decide to go off course of the originally c/o, it is assault, extreme but true. I came in for an acute issue and I was hustled. Very typical scam for Health care clinicians who pray on unsuspecting patients. It all happened so fast.
Once I was able to say something, I then said, you are wasting my time, I did not stop him from doing the cleaning, I was so alarmed that he would take it upon himself to just start the cleaning when I came to the office for tooth pain and a cracked tooth. His response to me was " when was the last time you've been to the dentist... didn't they tell you that you had a hole in your tooth, I responded something like, "I'm not neglecting my teeth, had I know, I would have taken care of it". Another one of his responses was, "You have a lot of crap on your teeth and I'm trying to get it off", Really.... The only reason I was there was for treatment of my cracked tooth. He finally finished with the 15 minute cleaning job and walked away saying "I'm not trying to hurt your feelings" in which I had responded, "too late".
On a positive note, I did hear him speaking nicely to another patient in the office, who had actually seen him at another location. One can only speculate why he had such horrible bed side manners with me. He was horrible before I had even opened my mouth. I WILL NEVER RETURN TO THIS PLACE, and I made this perfectly clear upon leaving the office.
