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    Bell's Sporting Goods

    3.3 (3 reviews)
    Closed 9:00 am - 6:00 pm

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    17 years ago

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    15 years ago

    Sissy is the best. Went above and beyond in helping me find a running shoe that was right for me. She knows her shoes.

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    DICK'S House of Sport

    DICK'S House of Sport

    1.0(1 review)
    59.3 mi

    1-Star Review Title: Very disappointing experience -- from…read morewrong order to poor customer service I ordered a pair of Hoka Bondi 9 shoes online from Dick's Sporting Goods for $174 (about $190 with tax). When my order arrived, I received two different sizes -- a 7 and a 9. I called the online customer service line to see how to fix this and was told I had to drive to a store to exchange them -- the closest store to me is in Baton Rouge, nearly an hour away. Before making the drive, I called the store and spoke with Tim, the manager. I explained the situation and asked for help making sure the correct size would be there before I wasted a long trip. Instead of assisting me, Tim just transferred me to the shoe department. When I asked why, he claimed he had already spoken with them and confirmed they had the shoes. That was not true -- because when I spoke to Sully in the shoe department, he didn't know what size I needed and had to go check. When I pointed this out to Tim and asked why Sully didn't know, he said nothing. I told him I wasn't trying to debate, I just wanted to make sure the shoes would be there when I arrived the next day. He said, "Yes ma'am, go to the store to pick them up." When I got there, the shoes were not held and no one could find them. I asked for Tim, but he refused to come to the front. Instead, Missy came to help. She even mentioned she was tired of Tim's behavior, and thankfully she found the shoes for me. I truly appreciated her professionalism because she was the only one who actually helped. After wearing the shoes for a day and a half, I realized they hurt my feet and made them numb. When I called to return them, the online support told me the purchase was now considered an in-store purchase (because of the exchange), so they couldn't process a return online. I spent over 50 minutes on the phone with escalation just trying to figure out how to return them -- and was told there was no easy fix. My only options were to ship the shoes back through UPS to the Baton Rouge store, which would take up to 21 days before I'd receive a refund, or drive another 45 minutes to an hour to return them in person. Since I have no faith in the Baton Rouge store handling it correctly, I now have to make another long drive just to get my refund. Absolutely ridiculous. Between the shipping mix-up, the lack of accountability, a manager who didn't take responsibility or tell the truth, poor communication, and total inconvenience, this has been one of the most frustrating shopping experiences I've ever had.

    From the owner: DICK'S Sporting Goods in BATON ROUGE is your go-to destination for all of your sports, exercise,…read moreofficially licensed and outdoor equipment needs. Our knowledgeable staff and service teams will help you find the perfect baseball gloves, tune up your bike, fit you for new golf clubs and set up your fishing equipment. The DICK'S Sporting Goods in BATON ROUGE carries a wide assortment of footwear, workout clothes, sports equipment, camping gear, bikes, kayaks and exercise equipment from top brands. Find the lowest prices online and pickup in store at your local DICK'S Sporting Goods near BATON ROUGE!

    Bell's Sporting Goods - fitnessequipment - Updated May 2026

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