AVOID would be my review summed up.
I bought a 4yo Mercedes from the dealership last April and have been plagued with electrical and safety related issues since - the car was first in with them for warning lights within the first week of ownership.
After the car had been in with them for numerous reasons by June - including for not starting ('luckily', as I was told, in my driveway) and turning on but refusing to release the handbrake and needing to be recovered - I raised my dissatisfaction and asked to hand it back.
I was reassured by the dealership that they could understand my frustration and that they would 'swap me into a like for like asap'.
It is now 8-9 months later, I still have the car, have not been offered a single alternative, they never reply to emails and are always 'too busy with a customer' to take a call .. no matter how many times I phone or when.
Having complained on countless occasions via email and phone from June - Nov, I raised a formal complaint via email in Nov.
Again, no response or action. The odd empty promise of 'looking for something to swap me into'. I have only recently been given a trade in value for my car, as though I were just choosing to change it, which is far below what I paid for it leaving me without the deposit I put into it in the first place, as well as a large cost to change into anything else of a similar spec.
I flagged to the Financial Ombudsman that I issued a formal complaint letter in Nov, which the dealership confirmed receiving, and that I have not received a formal response within the legally required 8 week limit and asked them to assist.
I have just been advised by the FO today that the dealership has claimed to have no knowledge of a complaint ever being raised. Completely false and infuriating.
They have displayed a continuous lack of care and consideration for a customer, doing their best to avoid making contact or replying when they say they will and then making false promises when they do, all while keeping me in a car that has displayed numerous electrical issues, including with the brakes, parking sensors and handbrake.
AVOID and go elsewhere! read more