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    Beechlawn Motors

    5.0 (1 review)

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    10 years ago

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    Charles Hurst

    Charles Hurst

    (4 reviews)

    Charles Hurst van Hire are an absolute disgrace. They kept my deposit and claimed that the car…read moreneeded reparations from repainting to new car batteries. When I asked for clarification, they just did not reply and did not return the deposit. I recommend Hertz instead who have a more ethical approach: https://www.hertz.co.uk/rentacar/reservation/

    I left my car in for a service and MOT yesterday and when asked the only problem I highlighted was…read morethat there was a ticking noise when driving it. I got a call in the afternoon to discuss the work that had to be done on the car and of course the usual "up sell" things - no mention of the only problem I had pointed out so I assumed it was in hand. It was due to be collected at 18:00 this evening and at 16:45 I still hadn't heard anything and their app was showing work still in progress (it was also still showing collection at 18:00). I sent off an email to the service department. I had a missed call just after 17:00 and I returned very shortly after. I got told that they had missed the MOT slot because of a ticking noise when they went to go take my car to the centre!!! It would likely cost a further £299 on top of the £770 bill already clocked up. I got told that they hadn't identified this in the workshop. When I asked if they had taken it for a drive to test it I got told they had but it didn't show. Really?? Because it's been doing it every day for me for the last 2 weeks!! I then got told the test drive must not have been long enough - I pointed out that the noise started on the short distance between Woodstock road and the middle/top of cregagh road!! The member of staff then told me that I had said the noise happened when I started the car - I did not !! Which makes me wonder if the car was taken for a test drive at all!!! I then asked to speak to a manager and got told no one was available (17:10ish) that someone would call me back tomorrow or Friday if I wasn't available. When asked when it would then be put through it's MOT I got told he would have to look for a cancellation. I have grave reservations about the way in which the problem was investigated and the standard of the service. If they genuinely could not find the problem why wasn't I called about it - I was hardly making it up!!! They had the time to call me and discuss all the little ad-ons they were suggesting !!! I'm afraid the customer service representative while not rude was far from genuinely apologetic and tried to make it sound like it was my fault for giving incorrect information.

    Beechlawn Motors - car_dealers - Updated August 2026

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