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    Beechlawn Motors

    5.0 (1 review)

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    10 years ago

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    Charles Hurst

    Charles Hurst

    (4 reviews)

    Charles Hurst van Hire are an absolute disgrace. They kept my deposit and claimed that the car…read moreneeded reparations from repainting to new car batteries. When I asked for clarification, they just did not reply and did not return the deposit. I recommend Hertz instead who have a more ethical approach: https://www.hertz.co.uk/rentacar/reservation/

    I left my car in for a service and MOT yesterday and when asked the only problem I highlighted was…read morethat there was a ticking noise when driving it. I got a call in the afternoon to discuss the work that had to be done on the car and of course the usual "up sell" things - no mention of the only problem I had pointed out so I assumed it was in hand. It was due to be collected at 18:00 this evening and at 16:45 I still hadn't heard anything and their app was showing work still in progress (it was also still showing collection at 18:00). I sent off an email to the service department. I had a missed call just after 17:00 and I returned very shortly after. I got told that they had missed the MOT slot because of a ticking noise when they went to go take my car to the centre!!! It would likely cost a further £299 on top of the £770 bill already clocked up. I got told that they hadn't identified this in the workshop. When I asked if they had taken it for a drive to test it I got told they had but it didn't show. Really?? Because it's been doing it every day for me for the last 2 weeks!! I then got told the test drive must not have been long enough - I pointed out that the noise started on the short distance between Woodstock road and the middle/top of cregagh road!! The member of staff then told me that I had said the noise happened when I started the car - I did not !! Which makes me wonder if the car was taken for a test drive at all!!! I then asked to speak to a manager and got told no one was available (17:10ish) that someone would call me back tomorrow or Friday if I wasn't available. When asked when it would then be put through it's MOT I got told he would have to look for a cancellation. I have grave reservations about the way in which the problem was investigated and the standard of the service. If they genuinely could not find the problem why wasn't I called about it - I was hardly making it up!!! They had the time to call me and discuss all the little ad-ons they were suggesting !!! I'm afraid the customer service representative while not rude was far from genuinely apologetic and tried to make it sound like it was my fault for giving incorrect information.

    Sere Motors

    Sere Motors

    (3 reviews)

    We keep going back to this place for our cars. My husband has worked as a taxi driver before and…read morewe've had to change models several times and SERE Motors gave us a good deal every time - they worked within our budget and listened to our needs and requirements. And they aren't pushy either - I've been in so many showrooms just having a look and I get scared when they spot me between the shiny cars, and start flitting towards me like paperclips towards a magnet. I think SERE get the balance right, they are available to help you out if needs be but they don't hassle you to make a choice, or breathe down your neck all the while. Brian from the sales department in particular is very helpful - if you are car shopping and pop into SERE, ask for him.

    SERE BOUCHER ROAD BELFAST..Terrible service from the Parts department..particularly the 'Parts…read moreManager' (Middle aged man with glasses). Wouldn't accept the return of an unused new part within a week.. Due to 'Him not being able to sell it again'..Due to 'That part is for an older model of car'..oh and 'Mitsubishi themselves won't take it back'.. The Facts- The part was unused as it was the wrong part needed.and the part was not ORDERED from mitsubishi..he told me himself SERE themselves had it in stock and could deliver it to me the next morning (which they did!).. My partner and I drove a fair distance, not just for a refund on the part but we decided before we left to speak to the sales team regarding purchasing a new vehicle as ours was beyond repairing. After dealing with that Parts Manager, we walked straight past the sales team downstairs and out the front door..That one hundred pound part saved us thousands and saved us having to deal with this company ever again!..Plenty of other better car dealers on the same road..

    Beechlawn Motors - car_dealers - Updated May 2026

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