Wonderful owner, really appreciate her attention to detail…read moreWe will continue to use her service and highly recommend

I have never been so rudely treated by a business owner and I will NEVER go into this business…read moreagain. I tend to live by the mantra, "praise in public" and "criticize in private" and as such nearly all of my reviews across the assorted platforms speak to positive attributes of establishments that I want to encourage others to try. Typically, on those occasions where I have a negative experience, I seek out the owner and inform them to give them a chance to improve. However, since my experience this morning was so unacceptable and involved the woman whom I believe to be the business owner, I am compelled to leave this review to warn others (similar to Jeff M's review of 8 Mar 2023). The positives, Jenni's quality, timelines, and value is average for the market. The negative. A few weeks ago, when I picked up a batch of dry cleaning the owner informed me that her husband had accidentally dropped a pen in with my shirt when it was being dry cleaned. This resulted in multiple large ink spots on the shirt's front, back, and sleeve. She had tried, unsuccessfully, to get the ink out. She apologized and told me to purchase a similar shirt and said she would reimburse me. I was very pleased with this outcome since this Paul Fredrick shirt was one of the nicest dress shirts I owned, and it was a Christmas gift from my wife a few years ago. I pointed out that it was monogrammed and French cuffed, and she again told me to get the replacement shirt that is similar and she would reimburse me. So I went home, jumped on the Paul Frederick website and searched no luck. Then went on Amazon, still no luck. Then I did an open search, nothing. Unfortunately, no one longer carry the houndstooth stitched shirt, with French cuff, in green and white. In fact, Paul Frederick doesn't even offer the color shirt at all anymore. So I went back on Paul Frederick's site and located a plain white dress shirt with a French cuff, and the only stitch options were plain or herringbone, so I ordered the herringbone since houndstooth was not an option. Price for the shirt was $125, monogramming was $13, taxes were $14.50 and shipping was $15, coming to a total of $167. Last week I received the shirt in the mail and this morning I went into Jenni's with it and the receipt to be reimbursed, and to pay to have it dry cleaned. The owner was immediately confrontational about the price. She said she orders regularly from Paul Frederick and that they commonly offer free shipping. She also pointed out the difference between the two shirts (color, stitching, and cotton type). I told her I wasn't looking to argue and that I appreciated her willingness to reimburse me so I would pay for the shipping. I also informed her that I had tried on multiple platforms to find the same shirt as that I what I would prefer to have, but it is no longer available. She begrudgingly agreed and gave me the cash (not including shipping). I thanked her, left the shirt with her for cleaning and when on with my day. About three hours later the owner called me on my cell phone and immediately when into a tirade about how I should've spoken with her, that she get's 25% off so if it was going to be expensive that I should gotten her to order it, making comments such as she expected more form me as a military person, that I should've known better than to expect to be reimbursed for a better shirt than the one that she ruined, etc., etc.. After several minutes of this, I told her to "just stop". I said I would come in immediately to pick up the new shirt and that I would give her $50 back, and that I would never again be a customer of hers. She agreed. So I went into her shop, and she again confronted me. I told her I had no way of knowing exactly how much the shirt she ruined originally cost, and that I got the one that was most similar. I gave her $50 and explained to her that the $50 is inconsequential to me in the grand scheme, but what is impactful to me is the unacceptably rude customer service and treatment she had subjected me to. I again reiterated that I would never bring her any future business and she said "good." In a city with MANY dry-cleaning options, I STRONGLY encourage you to consider going elsewhere. I will be...

I won't come here again.. Customer service is lacking and the shop is messing and disorganized.read more

Ruined a formal dress. All the dress needed was a hem. When it was pinned, it touched the ground…read more When we came back to pick it up, it was two inches above the ground. I was told by the seamstress that is was right and that is the way she does all of the formal dresses. Do not trust this place. A beautiful dress is ruined.

Lisa, the owner and her staff provide outstanding customer service. She did excellent work on all…read moreof my difficult alterations.

T&A Tailor is the best!!! The owner Lisa is very dedicated to her craft and customers her services…read moreare very professional and always timely I've been going to her for years!!! I highly recommend her!! Eugene

Brought my ball gown here on a Monday, was told to pick it up on Thursday. When I went to look at…read moremy gown it was still dirty and looked as if no one had cleaned it. I talked to the guy "owner" and he said he would re clean it, but thats something they don't normally do. The dress was then cleaned again, I called the next morning to pick up the dress and the owner told me it wasn't ready, it'll be ready after 12pm Friday. We then have a conversation via phone about my friend picking the dress up, he says okay. Friend picks the dress up, I go to put the dress on that night at 9pm for an event and realized the cleaners had never put the string back on the gown to the string the dress up. Ended up having to string a shoe string on a beautiful silk gown. Went in to talk to the owners the next morning about the missing string and they just handed it over. no apologies, no incentives, nothing but a stare in the face telling me they're not doing anything or giving me anything. The owner went on to say "things like that happen all the time and that it's not their fault if items are missing, even if they forget to put the items back."

The only cleaners I use !!! I just had some tablecloths cleaned and as usual…read moreThey did a fabulous job !!!

No stars, they used to be great. I dropped off my garments and they lost an expensive pair of…read moreslacks. The clerks response..." here is the owners number, we contract out alot of our orders because we can't handle it all". Enough said...I will never go back there again. Also, I have been using them for over 10 yrs....

They lost 3 pairs of pants. I had to search through racks of untagged clothes to find them…read more Surprised they are still open.

The staff is always friendly and their prices are excellent. They can do quick turnarounds on…read morerequest. I have brought suits, dresses, tuxedos and dress shirts to them for service. They handled with care and always come out clean and pressed. 10/10 recommend.

They were able to get both my dresses pressed within a quick turnaround time and at a reasonable…read moreprice. Will definitely be doing back.

Very clean and great service! It's quarters only but there is a change machine in the facility. ATM…read morecoming soon. So bring cash

From the owner: Coin laundry, wash & fold/drop off service with new, state of the art washers and dryers.read more

I was had my dry cleaning done at Lakeview Cleaners. I live in local area, services top-notch and…read morewill always go there!

Needed a comforter dry cleaned. They had clear communication and the item was ready when they said…read moreit would be. The price was very good and the quality of the cleaning was great. Would definitely recommend!