The apartments themselves are fine, but the management and maintenance staff are completely…read moreincompetent and unprofessional and the management by Rose is so poorly done. I'll list just a few ways, and the worst one is last.
It took THREE separate requests to get our dishwasher fixed, and every time we were told we didn't submit the request right. Maintenance tells you one thing, the office denies it, and then they act like you're the problem. It's the way they talk to you that is so disrespectful.
We were threatened with a $50 fee for leaving a Roomba outside our door for a day to dry.
A maintenance worker made inappropriate comments about a female resident "smelling good" and wanting to be around her, which is creepy and unacceptable.
They either don't understand their own lease or choose to ignore it. They repeatedly tried to tell us we had to report a service animal when the lease clearly says otherwise.
They also recently switched their water supplier, which over tripled our bill. And then they lied about the way that the amount was calculated in the past. I don't know why they would choose a company that currently has multiple lawsuits over price gouging their customers.
The final situation was beyond unacceptable. While dealing with a missing pet, a maintenance worker told us he would throw our poster away, then came to our apartment, raised his voice, and refused to leave when asked multiple times and only left when I pulled out my phone to record him . Management blindly believed him without questioning anything, called the police on us, and had us trespassed from the leasing office based entirely on his version of events. This maintenance worker tried to tell the staff my boyfriend was aggressive, meanwhile the actual truth is my boyfriend wasn't even outside. The worker was yelling at me and not leaving despite me asking multiple times for him to stop talking to me and just leave us alone. But yeah, my boyfriend who wasn't even present is the aggressor. They even told police there were "previous aggressive incidents," which is completely false. The fact they call my boyfriend aggressive for saying the word "fuck", but don't consider their own maintenance worker aggressive for coming to my home and yelling at me and not leaving is insane. I've never experienced anything like this. And they refused to even acknowledge that this incident happened with me. Just know if you live here, the maintenance workers are allowed to be aggressive and far 0 repercussions or even be questioned. And now that they know they can get away with it I'm sure that they will be motivated to be inappropriate with other residents. I strongly encourage anyone, single female especially, do not consider this place if you value feeling safe in your home.
At best, this place is disorganized and poorly run. At worst, they lie, gaslight residents, and take zero accountability, and actively put their residence in harms way by hiring aggressive maintenance workers. You are treated like you're in the wrong no matter what. Would not recommend. If you do decide to live here, please be aware of the maintenance worker who is pictured here. He will be aggressive towards you for no reason, and then lie about it, and the leasing staff will take his side while at the same time refusing to speak one word about it with us or take our phone calls. We will never make a maintenance request as long as we live here again at fear of this guy being in our home. Ill be posting him in all the local Facebook and other social media groups, and I'm interested to see what other people's experiences are because I know I can't be the only one.