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6 years ago

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The LABoratory a Ruby Devine Salon - Inside

The LABoratory a Ruby Devine Salon

4.7(63 reviews)
2.6 km

I've been going to the Laboratory for a few years now, and the overall vibe has been consistently…read morewarm, welcoming, and fun. I followed one of the stylists, Sofia, here from another salon and have absolutely loved every visit. The salon specializes in color, but the quality of haircuts I get here has really surpassed anywhere else I've been. All the other stylists I've interacted with here have been delightful and kind, and although I'm super loyal to Sofia, from watching their work I wouldn't hesitate to book one of them if needed. Also, the Halloween and Christmas decor here is not to be missed, seriously a real selling point and something I look forward to seeing every year.

The reason for my negative feedback is that I place a high value on accountability. My appointment…read morewas scheduled for 10:45am, I arrived at exactly 10:45 and parked at 10:48 (see attached photos) the 3 extra minutes was because there was no parking available. After I checked in at the front desk, I sat and waited for almost 40 minutes without any update. Eventually, got up to say something and the receptionist told me I could come back at 12:30 because there was an opening then. When I mentioned that my appointment was at 10:45, she acknowledged that but added that the stylist was running late -- and then tried to place partial blame on me for being "late" as well. I explained that I was only five minutes MAX behind schedule due to the parking situation, but what concerned me most was the lack of accountability here. No one informed me that the stylist was behind schedule when I checked in, and no updates were given to me while I waited. But the most disappointing, and concerning part was the attempt to shift responsibility onto me rather than simply acknowledging the delay. As a business owner myself, I believe accountability and transparency are essential. When a business can't take responsibility for its own scheduling issues and instead blames the customer, it raises serious concerns and makes me question the ethics and how this business might handle more serious issues, and for this reason, I hope to encourage their management team and any potential clients to reflect on how important accountability and honest communication is!

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The LABoratory a Ruby Devine Salon - Men's Haircut

Men's Haircut

The LABoratory a Ruby Devine Salon - Men's Haircut

Men's Haircut

The LABoratory a Ruby Devine Salon - Inside

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Inside

PhD for Hair

PhD for Hair

4.3(24 reviews)
2.1 km
$$

My mom gets her hair done by Kathy and gets compliments every single time…read more Kathy is kind, flexible with scheduling and great at her craft

Went here to get an appointment for my Mom who was due for a haircut. She did not trust me enough…read moreto cut her a straight medium length bob, whereas I have her trim my hair during this pandemic. LOL! I was able to get an appointment within a week and the stylist Luis gave the option to have her wash her hair at home with shampoo and conditioner and arrive with wet hair or use the communal hair washing bowl. He assured that they clean it after every use, but it is about what my (elderly) mother was comfortable with. She elected to show up with wet hair. Writing this review based on her feedback, as I only dropper her off and picked her up. You are allowed to wait in the waiting area, with mask and chairs a spread out to comply social distancing. She reported that when you enter and before you get seated in your chair, they ask you to wash your hands. While you are washing your hands she observed that Luis was sanitizing the chair at his station and placed a fresh plastic covering on it. My mother was asked to remove the mask from the ear loops and hold it against her mouth and face. The tools were in the typical sanitizing fluid at the station. The stylist was wearing a mask the entire time. She felt save with the covid precautions taken. Sidenote: my mom is in the high-risk age category and has not really gone outside doing "normal" things since march. So this haircut was a treat but also only allowed thanks to the precautions PhD for Hair was doing. She said she will go back to get her hair colored.

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PhD for Hair
PhD for Hair
PhD for Hair - Balayage sombre by Nikki

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Balayage sombre by Nikki

Belle for Elle - makeupartists - Updated May 2026

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