We contracted Bellbrook Fence to remove our old wooden fence and install a new Bufftech CertainTeed CertaGrain fence. We have 348 linear feet of fence, consisting of one single gate and one double gate. The initial consultation was on May 5, 2015, and I sent the signed contract for them to do the job on May 8th. The total cost was $20,812.88. After several more weeks passed than what we were told, and serious lack of communication to inform us of any delays, they finally started the job on June 30th. The job was supposed to take 2-3 days to complete as per an e-mail and verbal confirmation from the salesperson. The crew slacked off as they only worked partial days even though the weather cooperated. The job ended up taking NINE days. After a thorough inspection, the job was done horribly. There were gaps everywhere, two posts weren't aligned correctly, there were missing and broken pieces, and the gates were uneven. After many calls I had to make to the office manager for the lack of communication on their part, I ended up having to call her again to tell her how everything looked and that I needed to speak to the owner. After the promise was broken of the owner, Jeff Bell, calling me the following business day, I ended up having to call again. When I finally got him on the phone, he gave me a sob story of how so many things were going on and the job we had them do was just so large and they couldn't get everything done on time. I told him I wasn't listening to excuses and the fence needed to be fixed. A week later, he grudgingly came out with the crew and they ended up spending THREE entire days rebuilding the fence. After another inspection, everything finally seemed to be okay. After a couple months passed, I noticed the post holding the main gate was sagging. I called on September 16th with no answer. I left a message, but no response. I ended up calling again later the following day. After explaining the issue, the office manager claimed she would get back to me to schedule a time for someone to fix it. Almost three weeks went by without a call. I called on October 6th and left a message. On October 7th, I called and got her on the phone. She started to tell me of her personal problems and how they have caused her to not call me. At that point, I was having deja vu of all the past issues with them and their tactics. I ended up telling her I was going to deal with this matter in another fashion and I hung up. Minutes later, Jeff calls. He began yelling at me and didn't care at all about my post. I told him I wasn't going to deal with the owner of a business behaving in such an immature and unethical manner and I ended the conversation. I called Bufftech, and got a hold of the area representative. After explaining the situation, he offered to visit my home to assess everything. He agreed that the post needed to be reset, and it appeared there wasn't enough concrete poured into the hole. I told him I wanted another dealer to take care of it. After he asked his other area dealers, he said no one wanted to touch it due to not being the installing dealer. He said he would call Bellbrook Fence to talk about it. Jeff Bell refused to own up to their poor workmanship and honor their warranty. I ended up having to file a complaint with the BBB, which I recommend anyone to check out. After such a runaround with these people, the post was finally repaired 4 1/2 months after my initial call about it. The only reason they fixed it at all was because of my BBB complaint and my telling them I would pursue legal action. Jeff Bell was handed this business to him by his grandfather and has no idea how to operate a business properly. He is simply riding the coattails and gives no regard to his customers who are paying good money. The people at Bellbrook Fence clearly have no desire to do business properly, and just want to ride off into the sunset without any credibility. I highly recommend you DO NOT do business with this company. read more
