I see Micah for Brazilian waxes every 4-5 weeks and she is amazing. I always feel comfortable and…read moreshe does a great job. I've been here for 2 years and after reading in particular the poor reviews... felt the need to share my experiences. This studio is such a comfortable and safe place. They have complimentary drinks and have comfortable seating when waiting. The rooms are nice and clean with a comfortable bed. Especially if you are getting more than one area waxed. All of the staff are welcoming, considerate of your needs, and polite. Concerning the negative reviews, no I have never been offered incentive to leave a good review. They let you look and give you a mirror to check if there are any hairs left on your body. If you see some speak up. I had a time, not with Micah, where I saw some hair and the esthetician was more than happy to wax that area. Pain? Seriously, it's a wax and they do hurt. Everyone's pain tolerance is different but they are in no control over your pain. Overall, I recommended this studio to many of my friends who have told me that they thoroughly enjoyed their experience. Not everyone's experience is the same, but I couldn't be happier with this studio and Micah.

I would be very cautious about purchasing any promotional packages from this place. Unfortunately,…read morethey have not been able to keep their records straight. I asked several times and was told that the promotion I purchased did not have an expiration date. However, when I went to claim my third wax, they could not find my records. This experience was very disappointing, and unfortunately, it left me feeling that I could not trust the business to honor what I had been told.

Visited for the first time. Essence did my Brazilian and eyebrows. She did great she had great…read moreattention to detail in making sure all little hairs were cleared. This was my first time getting hard wax and it was WAY better than I expected (still hurts) but way better than the other wax with the strips. I really love the products they use before and after waxing. It left my skin super soft and no problems (it's been 5 days). I'd definitely recommend going to Essence she's great! You can tell she definitely loves her job and takes passion in what she's doing. Great experience.

I had a lash lift/ tint and brow tint/wax and was amazed at the difference!! Rachel did such a…read moregreat job!! It was painless and relaxing (even with the wax!) I received so many compliments and everyone was shocked when I told them my lashes are real! It also lasted 6 weeks!! I didn't have to wear mascara for a month and my lashes looked great!! It's well worth it and I highly recommend Rachel and Waxing the City!

I've had multiple facials, by multiple people here and I can honestly say they are top notch! Every…read moretime I walk in this spa I'm greeted with a smile and feel appreciated for being there. They take there time, explain what they're doing and create the most relaxing atmosphere! I've started scheduling one every other month! They also carry products in house so I was able to talk through ingredients and what would be best for my skin!! Definitely worth the money.

I was very excited for my treatment at Bloom and Branch Spa up until I met the aesthetician that…read moregreeted me, Emmy. I booked a " 60min customized facial. " LOL Let me start this review off by saying that one's experience and spa, at any point... Should never feel rushed or make one on edge. It is taking me a long time to post this review, because I like to believe the best in people. I want to think that she was having a bad day... But I feel an obligation to let clients know what they're getting into. NOTE: I was going to send this in an email to the former owner, Lisa but unfortunately the spa is *SHOCKINGLY* under new ownership now. (I visited the salon on my last trip to TN last July.) Emmy started the facial at 12:48 and ended the facial at 1:22. I'm not great at time management, but I could tell she was rushing, and she cut it short. I asked Emmy if she did the micro dermabrasion near my milia's on my eyes and she said no I'm not gonna put scrub on your eyes. I understand the eye area is delicate. I have worked in several high and spas in resorts. These milia's were big enough to get to safely- I only made the appointment because I was told him I saw that the aesthetician would take care of them. Upon getting into the treatment room, after I laid down onto the bed and was greeted with a knock maybe 10 seconds after getting undressed- I felt rushed, pressured and uneasy. I just washed my hair, and when she started putting stuff in my face, I asked if she had a headband or towel to keep it out of my hair. Not only did she not have a headband in the room - when I requested one she said, "I think I have one out there.." (with the pregnant pause and subtext of "but I'm not going to go the extra mile." (When anyone who has gotten a facial or done one properly knows the hair must be out of a client's face.) My response: "Oh if it's far no worries..." She never got the headband and continued with her "facial." Emmy immediately told me she couldn't do a scalp massage and a hand massage (or she'd run out of time,) and I said "okay, great as long as you can do the extractions!" Emmy didn't explain at all what she was putting on my face while she was doing it there was no communication it was completely uncomfortable.. nor did she ask if I had any sensitivities or allergies. RED FLAG. Nor did she ask if I wanted oil in my hair for the scalp massage I asked Emmy to get rid of the milias on my cheeks initially, but upon leaving on my way out at the front on, (in the reception area because I noticed she either forgot or ignored my comment and my right cheek had redness and heavy irritation due to her poking at the milias and not finishing.) When I asked about the milias she avoided completely and the two she picked at..note: this was in the reception area she said "THAT'S TINY and I have another client.. so I have to go." Her response in the most uninterested/unprofessional and catty tone. I was shocked at the unprofessionalism I was given, not only because of my experience, working in spas and going to many ... But also because there were other clients and the reception area, as well as the (obviously nice but learning,) brand new receptionist. If I was the owner or manager at this establishment, I would be absolutely mortified. I was embarrassed on behalf of the owner because it's a really cute place. I'm leaving the review now because I'm back in Tennessee and I still have hyperpigmentation from where she picked at my milias

Molly is fantastic! Her studio is inviting. Molly has a very welcoming presence. This was my first…read morevisit and I've already made a return appointment. Molly made me feel very comfortable and I was out within 20 minutes. Location is easy to find. 5 stars all around! Support our local businesses!!!

Sugar Baby is awesome. Molly did my first sugar waxing Brazilian a couple weeks so I had to come…read moreback. Molly is so nice was amazing throughout the whole process from checking on you to maintaining a conversation with you and answering any questions you have. I highly recommend you come here even if you're hesitant to get it done, just do it, you will not have any regrets coming here because she made so nice and easy. Thanks Molly

I reached out to Brow and Skin Co to make an appt for my friend who had recently lost her husband…read moreand dog and is in a really bad place. We had planned a girls day of shopping, nails, lunch and brows. Sheron was super sweet and communicative with scheduling the appt. We arrived a bit early and I texted Sheron to let her know. She greeted us at the door and escorted us in the room which was gorgeous. Very calm and soothing with plants, beautiful decor, calm music and it smelled great. It felt as we knew Sheron! We talked about getting older, music, spa things, products, etc. It was like hanging with a friend who does your brows. She did explain what she was doing with my friend and addressed her concerns and answered questions. I LOVED the result of the brow tint and wax and thought she did a beautiful job, I will be back for Sheron to do mine! This was my friend's first time with tint/wax so I'm still waiting to hear if she will keep it up. Thank you Sheron for a great start to our day and for being so kind and professional.

It's not easy to find someone in the brow department. Brow and Skin Co. offers Wonderful work…read moreshaping beautifully defined, natural looking eyebrows. Greats studio, clean, private, excellent decorum. Will return!

absolutely love this Spa! Every time I've gone in for a service or treatment or to purchase…read moreproducts it's been an amazing experience. My daughter and I absolutely love Sam. She's amazing, she listens, she does amazing work. SC

LASHES CAMERA ACTION OMGEEEEEEE - Ok, I've been a huge fan…read moreof Pinup Med Skin Spa for years.... I've been here 10 years so I think I can say DECADES! I literally LOVE everyone that works here! I just needed to come on here and brag about the lash serum I just picked up in April 2025. I've tried both kinds they have, and this new one is my ultimate favorite. Check out my before and afters. The pic with my eyes open is with mascara, I have NEVER had my lashes almost touching my brows before. Unreal. Highly recommend! Thanks Tabatha for recommending this serum! I'm in love!!!!!!

This tucked away little gem was a great find! I was able to make my appointment online (with the…read moreoption of text or email reminders). I was serviced by Mary who was warm & a great waxer. After I left, I immediately recommended the place via text. The hostess wasn't as welcoming/warm when I first came in, asking only my name. No greeting, or even a "are you new?, how'd you find us" question.. It was my first time there, so I anticipated that I would have a salon welcome & intro schpiel. As my first human touch point for the salon, she was a high contrast from the technician that provided service. I was a little early for my appointment (5-10min) due to their warning in the fine print that if you're more than 7min late you may forfeit your appointment (maybe w/financial penalty, but read your appointment notes to confirm this bit). 7 felt like an odd number, but eh, I was willing to give the salon a try. Mary provided wonderful service! She is highly proficient and efficient! AKA: She was fast with removal (which, when it's coming out at the root -- that's what we love!), did any necessary clean up and had lots of extras to help through the process (for example she spoke about caring for the skin beneath the hair, which some don't really address). Her work was excellent. Did I mention she was quick? Lol. The price was well worth the service & I will definitely be back.

Got my first under arm wax this morning. I was a little nervous at first, but the young lady talked…read moreme through the quick (almost painless) process. Everyone is so friendly. REALLY CLEAN ALSO!!!!! Nice relaxing music.

I rarely get my brows waxed (DIY-er over here), but every once in a while I need to go in for a…read moregood clean up (when I say a while, it's been like...3 years since my last wax!) Darrian was my esthetician and she was fantastic. She explained everything she would do before, and then explained it again as it was happening. It was a great experience and I would HIGHLY recommend her! I left with my brows feeling the best they've been in a long time. Thank you Darrian!

Extremely disappointing customer service at the Franklin location…read more I've been a longtime European Wax Center customer and have purchased multiple Wax Passes over the years. I regularly purchase a variety of services from European Wax Center and have consistently invested in the company, so this experience was especially disappointing. I had a 9:00 AM appointment at the Brentwood location, which I confirmed the night before. Unfortunately, I became unexpectedly ill that morning and was actively vomiting. I was unable to call before my appointment, but I contacted the Brentwood location around 9:30 AM. They explained that I would be charged 50% of the service, which I understand is the company's cancellation/no-show policy. I had no issue with the Brentwood staff for enforcing the policy. My concern was that, given the circumstances and my history as a loyal customer, I was hoping for a one-time courtesy. I was advised to contact other locations because I may be able to get in touch with the district manager through one of them, so I called the Franklin location. The person I spoke with told me she could help me, but she did not identify herself, so I had to ask who I was speaking with. That was when I learned she was the general manager of the Franklin location, whose name I believe was Megan. From the beginning of the conversation, I found her tone unnecessarily rude and dismissive, despite the fact that I was speaking to her respectfully and simply trying to explain my situation. I explained multiple times that I understood the policy and was simply asking for a one-time exception because I had unexpectedly become very sick. Rather than feeling heard, I felt dismissed and patronized. I was repeatedly reminded that I had confirmed my appointment the night before, despite explaining that I confirmed it because I fully intended to attend. I was also told that the no-show would remain on my profile. At one point, after I expressed that I did not feel her response reflected genuine understanding of the situation, she asked, "Is there anything else I can help you with, dear?" Given the tone and context of the conversation, I found this particularly patronizing and dismissive. I understand that the policy ultimately stands, and I was never asking for the policy to be eliminated. I was asking for consideration in an isolated situation as a longtime customer. The issue is how this situation was handled and how I was treated when I reached out for help. Unfortunately, this interaction has changed how I feel about continuing my relationship with European Wax Center, and I do not plan to purchase additional Wax Passes once my current passes expire. Policies can be enforced while still treating customers with empathy and respect. I was disappointed that this was not my experience. If I could give zero stars, I definitely would.

Great place to stop for both pedicure and manicure. The place is great ascetically and large…read moreinside for a nail salon. They also offer complementary drinks. Lots of nail technicians and seemed to follow proper protocol for hygiene. The prices seemed a little high, but suspect location being across from lifetime fitness and size of the salon may be the driver on higher prices.

The name says it all--what a seriously charming place to get your nails done…read more My husband and I are visiting friends in Tennessee and wanted to treat ourselves to pedicures. (my hubby's first time!). We opted for the Volcano pedicure so we could get the paraffin wax and hot stone treatments. Heaven! Not only was the service exceptional but we felt very welcomed at check-in, the ladies providing our services were lovely, and they even have a full bar! I didn't partake but saw many people enjoying a glass of Prosecco while getting their nails done. Did I also mention this place is probably the most gorgeous salon I've ever been in? We have nothing like this in Hawaii. Highly recommend, will be back if ever in Tennessee again.

Katie is the sweetest person ever! Her makeup skills are amazing and she is incredible at what she…read moredoes. I would recommend her to anyone I'm definitely going back next time I need my makeup done and I would love to try her other services!

Katie, is such a sweet esthetician. I normally get facials & microdermabrasion, which helps out my…read moreskin a lot, especially dark spots. Katie is understanding & a great listener to what you want done. She is more than willing to work with you & educate you on what products she has available for sale. I would definitely recommend her to anyone with skin care needs.