Dr. Villalobos is gr8. 2 members of her staff, however... I am on a fixed income & need to c where every penny goes. The male staff member "R" answered me a price. I asked him THREE TIMES "so it'll cost such & such a price out the door when I come back in, right?" I was told yes. Went in several days later to pay for my glasses. First I had to wait because "R" claimed "THEY" "never saved your measurements." It was HE who took the measurements. Then, way worse, my amount due is MORE THAN DOUBLE what I was told! Then he has the bad taste to ARGUE w/me!! Very poor behavior. The woman he had draw up my receipt, "M" was unpleasant & condescending. Too, they should present patient w/an ITEMIZED bill. Not a little paper w/ONLY the amount like something from an adding machine. They should present patients w/prices for frames, lenses, extras, what insurance covers, etc. In the 3 yrs I've gone there, NEVER is this done. They are not clear w/their warranty info either. Was misinformed. Last year I was not even given the info. As a matter of fact, Do Not Expect ANY Warranty. Better off going to Walmart. Am totally disgusted. By way, when trying to post on their Google+ page, they ONLY list 5 star reviews! I kept trying to rate them w/2 stars but it would never be accepted. read more
