I normally don't leave reviews, but after everything that's happened over the past week, I feel…read morepeople should know about my experience.
The apartment below ours experienced water damage. Management entered our apartment the following morning because it was an emergency, which we understood. During that visit, they saw towels on our bathroom floor that we use after showering and told us this was evidence that our bathtub had overflowed. We explained that our apartment had not flooded and that the towels were simply from normal use after showering.
We were then told workers would return after 3:00 p.m. that same day to perform repairs in our unit. We moved everything out of the area they needed to access, including where I keep my work-from-home computer, so they could begin repairs. No one showed up.
Because management had entered around 7:00 a.m. that morning, I woke up early on Friday after only about four hours of sleep to make sure I wouldn't miss anyone if they came back. We stayed home, kept the area clear, and waited. Again, no one arrived.
On Saturday, we received a notice stating that we had refused entry on Friday and prevented repairs from being completed. This was shocking because we had been home waiting the entire time.
When I asked the manager's wife about it, she told me the manager had personally come to our door on Friday. Later, when I spoke directly with the manager, he told me that he had **not** come to our apartment that day and that he didn't know who had supposedly come. Being given completely different explanations by management was extremely frustrating.
The notice also warned that if we didn't allow workers in on Monday, we could get into trouble. Once again, we made ourselves available and kept everything ready. No one came on Monday. The same thing happened again on Tuesday.
By Wednesday, almost a week after everything started, I went back to ask whether anyone was actually coming to complete the repairs. The manager's wife refused to answer my questions and told me to contact the landlord directly. I explained that I had already been trying to reach him for three days through phone calls and text messages without any response. She became upset and asked why I hadn't told her sooner.
I also explained that I had been sleeping only about four hours a night because I was waking up early every morning to make sure I wouldn't miss the workers. Her response was that it was my fault and my decision to do that.
On Monday, while we were speaking with the manager's wife, the manager joined the conversation partway through. My mom only speaks Spanish, so I began translating for her. As soon as we started speaking Spanish, he said he was leaving because we were speaking Spanish and walked away before hearing the rest of what we had to say. We were left to continue speaking only with the manager's wife.
After calling the landlord several times in a row, I was finally able to speak with him. He listened to what happened but ultimately told us the entire situation was our fault.
Throughout this process, we have done everything we were asked to do. We moved our belongings for repairs, stayed home waiting for workers, made ourselves available, and repeatedly tried to communicate with both management and the landlord. Despite all of that, we were blamed for flooding that we maintain did not come from our apartment, accused of denying entry when we were waiting at home, and never received an apology for the repeated no-shows or the conflicting information we were given.
There are also ongoing concerns with the building itself. In my experience, the elevator frequently shakes, has unexpectedly stopped working, and feels unstable. Residents often have to balance where they stand because otherwise the elevator can shift enough to bump or scrape against the shaft walls, which is frightening. To the best of my knowledge, I have not seen a current inspection certificate posted for several years.
My frustration isn't because emergencies happen. I understand that unexpected maintenance issues occur. My frustration comes from the way we were treated afterward. Clear communication, honesty, and respect would have made this situation much easier. Instead, we were left waiting day after day, blamed for things we didn't do, and treated as though we were the problem despite doing everything we could to cooperate.
I sincerely hope management improves its communication with tenants, follows through on scheduled repairs, and treats residents with the respect they deserve.
