An Amazing Experience!…read more I can't express enough how thankful I am for Lori and the entire staff at Segovia. I recently needed to transition my 91 year old mother from her own home to assisted living. I researched many locations and visited a couple of them and none of them hold a candle to the quality and care of the Segovia staff. Lori from Marketing made the process incredibly easy and treated my mom with such care and compassion. They helped me get really nice rental furniture quickly from a trusted vendor and made the move in process seamless. The building facilities are top notch and beautifully decorated. I have now had multiple meals with my mom at Segovia and the food quality is amazing and the service is excellent. The staff has made us feel very welcome in such a short time. In my mom's first week, she has already started making friends and participating in the multiple activities in the development and offsite. If you are looking for the best in assisted living in the Coachella Valley, Segovia is the place!

We were looking for a new home for mom. The process can be quite daunting. When researching to…read morefind the right place, we experienced everything from a hard sales pitch to "i do not care" attitude. Segovia WON hands down. From the first interaction with Lori Torres until this day, she was a great help for us and our decision. Lori took time to answer every question we had. It never felt like a sales pitch which we experienced with other places. Her attitude was always pleasant, friendly, yet professional. Kudos to Lori- a five star experience. So very happy we found SEGOVIA and mom can now call it her home.

Great Skilled Nursing and Rehab..highly recommend..if you need to do care that I recommend…read moreBrookdake Assisted Living right next door!!

Amazing care, very clean, professional and friendly staff. We were very impressed with the care…read moremy mom received .

The Palms at LaQuinta Adult living is an awesome retirement space…read more This is where I would like to be when I get of age. My best friend and I found this place so he would not worry about his beautiful father feeling alone in his golden years. Well my friend died and I promised him that I would look after his father if anything happened to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend" who had no family in the United States asked if I would care for her. That's what I'm doing now. The wonderful people that manages the facility, Robbie,Vikki as well as Lenny are very caring and responsive to the residents needs. Robbi tells jokes at dinner, reads the menus, tells the activities for the day, what movies will be playing in their theater (along with a popcorn and ice cream machine) and dances at the sock hop with his wife Vikki! They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, knows each residence health requirements, and serves dinners as well. She doesn't just see each person, SHE HEARS THEM. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. And she runs a "tight ship"! Works hard to keep everyone busy, happy and strong. Understanding, with a big heart, and is the traffic cop and will give tickets if she catches any resident speeding in their scooters or walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time I see her. She makes sure that this place always has a waiting list to live here. There is a bus that takes them shopping, doctor appointments, day on the town, etc. The meals include a wonderful breakfast , dinner and supper, with a community refrigerator stocked with drinks and some times those late night snacks and munchies throughout the day. Oh! I must mention about the young adults that work so hard in the facility led by Mariah. She knows every residents name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serves, but they clean rooms, wash bedding and the hallways are immaculate because of them. Where did they find these people? The Executive Chef. Mr. Martin, who whips up incredible meals. And if you know someone who lives there, be invited to their special dinners like Easter or Christmas! Simply amazing!! He also makes sure that there are optional dishes for those who have discriminating or, allergic issues. There are so many things that I can tell you that's great about this place, but all in all, The Palms is a well run, happy, and friendly new home away from home. Check it out! Sincerely, Darnell Harrison II

I recently attended a Luau professional event at The Palms of La Quinta and was impressed…read more It started by the maintenance director greeting me at the front door and the friendliness of the staff during my tour. In fact, one of the residents gave me a thumbs up and said "I love it here." All the kindness and smiles were an indication that they are happy to be there which speaks volumes of the managers. They are focused on being a team and making sure the residents are feeling safe, well-cared for and enjoying their daily lives. As a former marketing director and executive director of Assisted Living & Memory Care communities in FL & GA, I know that's not an easy task. It's your heart, your head and your spirit. I recommend you take a tour and see for yourself. Ask for Kimberlee Morgan, Director of Sales.

The Carlotta is a beautiful, full service facility. Our loved one is thoroughly enjoying living…read morehere! The restaurant is outstanding- shout out to the top notch kitchen staff, chefs, servers, especially Russell! The activities are very diverse, so many options- cultural, educational, fitness, socials, it is amazing! Brand along is a powerhouse! This woman does it all as far as keeping residents engaged and she does it so well, always smiling, even through her own physical pain! She truly deserves a raise! Corey is the Executive Director Assistant and is very caring, hard working and extremely helpful! When he says there is an open door policy, he means it. I highly recommend taking a tour of the facility if you or a loved one are looking for a lovely assisted living facility.

carlotta use to have a great reputation! Well my experience…read morehaving my Mother there has been absolutely a joke ! They over sell and under deliver/ What they say is "we're staffed for state of California minimums" That's for sure get the minimum care!

This is a happy place. I especially appreciate how the activities director Claudia and her staff…read moreare always coming up with creative ways to keep everyone engaged and active throughout the day. Thanks Atria Rancho Mirage !

I lived there about three years ago in the beginning it was a happy place. The staff and directors…read morewere friendly and helpful. About a year ago nearly all the directors left for one reason or another and new directors were hired. I found the new directors were really good at dodging questions. Every director, with the exception of maintenance, didn't follow through on anything and when I'd ask about something, they conveniently had no recollection of the prior conversation. There were barely any activities. Suddenly the happy, caring place I lived in was changed. Even the incoming phone greeting changed to offer a sales representative over anything else. I was in the process of looking to move to another community when I became ill. I was in and out of the facility and was barely even greeted upon return. It became very difficult to live there. I do not recommend this community at all. My opinion is that the executive director, director of nursing and the activities director are some the most insincere people I've ever met. Some of the care staff were great, others not so much. I am much happier now I've moved.

A Beautiful Place with Compassionate Care…read more Emerald Rose Garden Inc. is truly a wonderful addition to the Palm Desert community. I believe they have made a positive impact by providing a warm, safe, and caring environment for our elderly loved ones. What stands out most is the genuine compassion and respect they show toward their residents. Caring for seniors requires patience, kindness, and dedication, and Emerald Rose Garden demonstrates these qualities in the way they serve their community. It is comforting to know that there is a residential care home where seniors can feel valued, respected, and cared for in a comfortable and welcoming environment. Their commitment to creating a positive quality of life for the elderly is something our community can truly appreciate. I highly recommend Emerald Rose Garden Inc. to families looking for a caring and supportive home for their loved ones. Thank you for making a meaningful difference in the lives of our seniors and in the Palm Desert community!

1:12 1 My 97 year…read moreold mother sadly passed away 3 weeks ago, but I cannot say enough wonderful things about the care she received for the past 10 months that she lived at Emerald Rose 2 in the care, primarily, of Isaac, Katia & owner, Julie (as well as the hospice nurses from DeLa Rosa Hospice). Not only is the physical space bright and open and very clean, the people who work there reflect the space. Sunny and helpful. As an only child, I was able to sleep nights knowing mom had top notch care. Katia is a great cook, but also daily made the effort to serve my mother food that she was able to eat due to her issues with teeth and swallowing. They made the effort to create activities for the residents (movies, music, bingo and other games like Left, Right, Center). I can't count how often my mother told me how lucky she was to be there. I looked at five other group homes before choosing Emerald Rose Garden. There was no comparison. It was truly a godsend. Thank you!

While both of my parents were under care here for over two months, I was very impressed with the…read morepersonal attention of their administrators, nurses and "Joey." Joey appears to be Desert Springs' point man or concierge. During all my family member visits, Joey routinely greeted us and helped us through any and all of the problems that come with parents under healthcare. We all were so appreciative and impressed by him. It's comforting to know that your parents will be treated by someone like Joey who acted as if my parents were his own.

Does anyone know how to have place (hell hole) investigated? I know that there are all sorts of…read moreviolations going on including Medicare fraud. They tried to take my dry mouth spay I brought with me from me, so that they could scan it each time I used it. It was obvious that they wanted to charge for it, otherwise there was no reason to take it from me. I had to call 911 to get out of there. And while the first responders were helping me get out of there. They call my niece and nephew and told them all sorts of lies to try and keep me there. They said that I'd die if I left and that I was incapable of feeding myself, both complete lies. They also told them that they were calling Senior protective services, which of course they didn't. They need to be shut down before they really hurt someone! Thank god I was able to get out of there! People to watch out for; Joey, he works days and calls himself the concierge! Lmao and Kathy who is the RN in charge from 4pm to midnight

I've got multiple Senior friends living at Brookdale Mirage Inn and they love it!…read more My friend who lives there needs assistance to Drs appointments as her family lives out of town so Brookdale at Home takes herr- listens to the Dr asks questions so I ket her family know how the visit went. The food is good and the Staff are great. Brookdake at Homes Manager Sharon gives me comfort to know my friends are being cared forgoing to activities, etc.

We went to visit our aunt and uncle. The place was so nice and feels like a hotel. She reserved the…read moredining area for us and the food is great. There's a menu that has many selections. They love the facility so far and have no complaints and their unit is a 3 bedrooms with a patio. They have people that come and clean their place. It has a pool table and a fitness center. Our aunt said they always have so many different activities. Today was crazy hat day. Everyone was wearing their crazy hats. That's very cute.

My 90 year old other spent the final week of her life in the…read morecare of this facility. The care my mother received was outstanding. Our family was blessed to know she was treated with dignity and comfort during her passing.

Choosing a skilled nursing or an assisted living location for your parent is one of the most…read morecrucial and difficult tasks of an adult child as we switch roles taking care of our parents. So this review has a background of research in the desert area in which choices were available and fortunately finances did not get in the way of choices. I have been to the care facilities rated well and those not so well...and there are factors that I learned which are most important making your decision...size, care concern of the staff, administration, activities, actual accomodation, cleanliness, and sound ( you would be surprised how loud some places are due to room placement, thin walls, guests sitting alone in a hallway or inefficient response to call buttons so the place is just bells going off and sadly the lone patient or resident yelling for help.) I have visited the ones with stunning grounds and lobbies only to find the rooms dated and the staff overworked or doing the minimum to keep your loved ones alive. I have seen medical mistakes where fail safe systems failed due to staff not following protocol. So if I have to say one thing to anyone looking for their parent don't be fooled by the whistles and bells, don't be fooled by the fancy exterior or lobbies or a few lounges truly look inside. So now my review...Emeritus has been a consistent oasis for my parents. first my dad in their skilled nursing then my mom in both skilled and assisted living. ( Please note: I made a mistake for three weeks sending my mom elsewhere to another skilled facility in Palm Desert that allegedly had a great reputation with the pretty lobby and grounds etc but it turned out to be a place whose reputation did not match its care level and was more hype.Though the staff had competent members, mistakes were made too many times for comfort) this is to show my review is not solitary I visited numerous facilities while researching a place for my parent(s) Emeritus is clean, a quiet place where your parent or loved one can heal if in skilled nursing, they actually care and learn names, and work to improve your loved ones well being...you never sense the business side only the care side and they make the effort to comfort your parent and your concerns (only complaint which is common in skilled nursing was the food but you don't go there expecting fine dining). Their assisted living is lovely small quaint with activities. The RNs and CNAs are top notch and interact with guests, and know everything that's going on at anytime with all their guests and management is great. Accommodations are clean well thought out and with huge closets ( ok that may not be important to you but when your parent down sizes the ability to keep a lot of their personal clothes and items is very important) food is better ;) I simply can't say enough about this facility it's a little gem. And being across the street from Eisenhower hospital near many doctors is a plus. Now I don't know about other emeritus properties I can only judge this one, so this review is only about Rancho Mirage. So when you begin to look, consider this property for your parent and your piece of mind when you go home just knowing he or she is in safe hands is vital....because in the end that is all that matters.