My good friend lives here and had me and a group of our friends over for a celebration. We thought…read moreit was fabulous service and food! The dining hall and grounds are stunning. Looking forward to the live music and happy hour next time.

Beware, this place has shady practices, and it doesn't appear to be a location where everyone is…read morewelcome. I would like to place you on notice before you waste your time. The new administrator is extremely unprofessional, and he appears to welcome unprofessional practices from his staff. Don't allow the looks of the property to fool you. These issues went all the way to HR, and there was never a formal apology. A letter was written, and not one person bothered to call. This is a true indication of who they really are. They should all be ashamed. Thanks for revealing yourselves ahead of time.

The Palms Gracious Living in LaQuinta is an awesome retirement space where residents can come and…read morego as they please. This is where I would like to be when I get of age. My best friend Dennis and I found this place when it first opened so he would not worry about his beautiful father Trevitt feeling alone after his wife died in his golden years. He is a charter member. Well I promised my buddy that I would look after his father if any happens to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend, Yoshie" who has no family in the United States asked me if I would care for her. The Palms makes it incredibly easy and I agreed. The wonderful people that manages the facility, Robbie, Vikki, as well as Lenny are very caring and responsive to the residents needs. Robbie tells a joke during dinner, reads the menu selections for the day as well as activities. They have a beautiful movie theatre (along with a popcorn and ice cream machine) and Robbie even dances at the sock hop with his wife Vikki. They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, and knows each residence's health requirements, and serves dinner as well. She doesn't just see each person, SHE HEARS THEM. For she truly has a big heart. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. She runs a "tight ship", works hard to keep everyone busy, happy and strong. She's understanding, but an alert traffic cop and will give tickets if she catches any resident speeding in their scooter or electric walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time that I see her. She makes sure that this place always has a waiting list for people that want to live here. They have also have a private bus that takes them shopping, to doctor appointments, day on the town etc. Oh! I must mention that the meals are included...wonderful breakfasts, dinners and suppers, with a community refrigerator stocked with drinks and sometimes those late night snacks and munchies thought the day. I must give props to the young adults that work so hard in the facility led by Mariah. She knows every resident's name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serve the meals, but they clean each apartment, wash beddings and the hallways are always immaculate because of them. tell me? Where did they find these angels? Executive Chef, Martin, who whips up incredible meals. And if you know a resident, be invited to their special dinners like Easter, Christmas or the like! Simply amazing!! He also makes sure that there are optional dishes each day for those who have discriminating or, allergic issues. These are just a few of the incredible things you will find here at this great place, but all in all, The Palms is a well run, happy, and a friendly new home away from home. Come and check it out! Sincerely, Darnell Harrison II.

The folks are nice . My father lives there . Unfortunately the food is not that great . They have…read morecooks not chef's . Unfortunately the food has a tendency to be not the quality it should be . Otherwise it's a clean facility . The manager seem to be over worked at times .

The Palms at LaQuinta Adult living is an awesome retirement space…read more This is where I would like to be when I get of age. My best friend and I found this place so he would not worry about his beautiful father feeling alone in his golden years. Well my friend died and I promised him that I would look after his father if anything happened to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend" who had no family in the United States asked if I would care for her. That's what I'm doing now. The wonderful people that manages the facility, Robbie,Vikki as well as Lenny are very caring and responsive to the residents needs. Robbi tells jokes at dinner, reads the menus, tells the activities for the day, what movies will be playing in their theater (along with a popcorn and ice cream machine) and dances at the sock hop with his wife Vikki! They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, knows each residence health requirements, and serves dinners as well. She doesn't just see each person, SHE HEARS THEM. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. And she runs a "tight ship"! Works hard to keep everyone busy, happy and strong. Understanding, with a big heart, and is the traffic cop and will give tickets if she catches any resident speeding in their scooters or walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time I see her. She makes sure that this place always has a waiting list to live here. There is a bus that takes them shopping, doctor appointments, day on the town, etc. The meals include a wonderful breakfast , dinner and supper, with a community refrigerator stocked with drinks and some times those late night snacks and munchies throughout the day. Oh! I must mention about the young adults that work so hard in the facility led by Mariah. She knows every residents name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serves, but they clean rooms, wash bedding and the hallways are immaculate because of them. Where did they find these people? The Executive Chef. Mr. Martin, who whips up incredible meals. And if you know someone who lives there, be invited to their special dinners like Easter or Christmas! Simply amazing!! He also makes sure that there are optional dishes for those who have discriminating or, allergic issues. There are so many things that I can tell you that's great about this place, but all in all, The Palms is a well run, happy, and friendly new home away from home. Check it out! Sincerely, Darnell Harrison II

I recently attended a Luau professional event at The Palms of La Quinta and was impressed…read more It started by the maintenance director greeting me at the front door and the friendliness of the staff during my tour. In fact, one of the residents gave me a thumbs up and said "I love it here." All the kindness and smiles were an indication that they are happy to be there which speaks volumes of the managers. They are focused on being a team and making sure the residents are feeling safe, well-cared for and enjoying their daily lives. As a former marketing director and executive director of Assisted Living & Memory Care communities in FL & GA, I know that's not an easy task. It's your heart, your head and your spirit. I recommend you take a tour and see for yourself. Ask for Kimberlee Morgan, Director of Sales.

A Beautiful Place with Compassionate Care…read more Emerald Rose Garden Inc. is truly a wonderful addition to the Palm Desert community. I believe they have made a positive impact by providing a warm, safe, and caring environment for our elderly loved ones. What stands out most is the genuine compassion and respect they show toward their residents. Caring for seniors requires patience, kindness, and dedication, and Emerald Rose Garden demonstrates these qualities in the way they serve their community. It is comforting to know that there is a residential care home where seniors can feel valued, respected, and cared for in a comfortable and welcoming environment. Their commitment to creating a positive quality of life for the elderly is something our community can truly appreciate. I highly recommend Emerald Rose Garden Inc. to families looking for a caring and supportive home for their loved ones. Thank you for making a meaningful difference in the lives of our seniors and in the Palm Desert community!

1:12 1 My 97 year…read moreold mother sadly passed away 3 weeks ago, but I cannot say enough wonderful things about the care she received for the past 10 months that she lived at Emerald Rose 2 in the care, primarily, of Isaac, Katia & owner, Julie (as well as the hospice nurses from DeLa Rosa Hospice). Not only is the physical space bright and open and very clean, the people who work there reflect the space. Sunny and helpful. As an only child, I was able to sleep nights knowing mom had top notch care. Katia is a great cook, but also daily made the effort to serve my mother food that she was able to eat due to her issues with teeth and swallowing. They made the effort to create activities for the residents (movies, music, bingo and other games like Left, Right, Center). I can't count how often my mother told me how lucky she was to be there. I looked at five other group homes before choosing Emerald Rose Garden. There was no comparison. It was truly a godsend. Thank you!

I have received my refund from their accounting office so I'm updating my review…read more It is a nice facility, staff is friendly and competent. Food could be better but it's healthy. I would go there again if I needed such a facility.

Beware of the Memory Care services at The Cottages. There are not enough staff to meet the needs of…read morethe Memory Care residents, who are often neglected for hours at a time. Heed the negative reviews already posted about Memory Care and do not allow your loved one to be housed in their Memory Care facility. Perhaps the residents other than in Memory Care are satisfied, and because the grounds are very nice, all can appear fine. Tragically, our loved one in Memory Care was significantly neglected, overly drugged, and physically abused resulting in bruising - which the staff denied. We were lied to from the start. Despite our many questions to clarify the types of activities provided in Memory Care to ensure patients had daily, beneficial activities, exercise and variety - - the fact is we observed Memory Care patients doing the same limited, infantile activity day after day, as if they were two years old. It was abominable. Our loved one deteriorated significantly, and became completely incontinent. The day we arrived to move her to a better facility, she had been neglected all night and morning, with her clothes and sheets covered in excrement, plus her bare feet had dried excrement hardened on them. Abominable! To prove this deterioration was the result of the The Cottages management's own neglect and abuse, our loved one is now thriving in a high-quality memory care facility. She has regained her personality, become mostly continent again, and interacts well with a variety of people. The key is that this facility's memory care is well-managed, adequately staffed and has a variety of daily activities for the patients. Do not use Memory Care at The Cottages in Palm Springs.

This is a happy place. I especially appreciate how the activities director Claudia and her staff…read moreare always coming up with creative ways to keep everyone engaged and active throughout the day. Thanks Atria Rancho Mirage !

I lived there about three years ago in the beginning it was a happy place. The staff and directors…read morewere friendly and helpful. About a year ago nearly all the directors left for one reason or another and new directors were hired. I found the new directors were really good at dodging questions. Every director, with the exception of maintenance, didn't follow through on anything and when I'd ask about something, they conveniently had no recollection of the prior conversation. There were barely any activities. Suddenly the happy, caring place I lived in was changed. Even the incoming phone greeting changed to offer a sales representative over anything else. I was in the process of looking to move to another community when I became ill. I was in and out of the facility and was barely even greeted upon return. It became very difficult to live there. I do not recommend this community at all. My opinion is that the executive director, director of nursing and the activities director are some the most insincere people I've ever met. Some of the care staff were great, others not so much. I am much happier now I've moved.

The administration of this place was taken over by Atria. My wife was here before the change, and…read moreis here now. She's in the memory care unit. They do a really nice job here. From Jon, the executive director, to the folks who do the laundry and keep everything spic and span. I'm fussy about her care, and I visited every day before the virus struck us. The people are all smiles and really care about the folks in their charge. The executive director has an open door and is immediately available to address whatever concern anyone might have. The food is better than decent. Served as best they can, with the lockdown. Snacks, drinks, all you want. Great attention to the administration of medicines. Timely and done with a smile. The staff has a way of making the folks feel "important," not just another body. And they keep us informed and advised. Important! I think they do a great job. It's the best that I have seen. Quiet at night, none of the screaming, commotion and smell that plague some of these long term care places. We are all waiting for the virus to abate so that visiting can get back to normal. I think they are doing the right thing testing and keeping people out who aren't necessary. They have a huge TV that they use to do zoom. (Or whatever) virtual visits. A nice touch. And they love dogs here. That tells you a whole lot The community is a series of nice touches!

Be prepared to loose a lot of personal property that mysteriously 'goes missing'. Less money spent…read moreon amenities, and more on educated qualified staff is paramount. Not enough staff for the about of patients! Go elsewhere!

An Amazing Experience!…read more I can't express enough how thankful I am for Lori and the entire staff at Segovia. I recently needed to transition my 91 year old mother from her own home to assisted living. I researched many locations and visited a couple of them and none of them hold a candle to the quality and care of the Segovia staff. Lori from Marketing made the process incredibly easy and treated my mom with such care and compassion. They helped me get really nice rental furniture quickly from a trusted vendor and made the move in process seamless. The building facilities are top notch and beautifully decorated. I have now had multiple meals with my mom at Segovia and the food quality is amazing and the service is excellent. The staff has made us feel very welcome in such a short time. In my mom's first week, she has already started making friends and participating in the multiple activities in the development and offsite. If you are looking for the best in assisted living in the Coachella Valley, Segovia is the place!

We were looking for a new home for mom. The process can be quite daunting. When researching to…read morefind the right place, we experienced everything from a hard sales pitch to "i do not care" attitude. Segovia WON hands down. From the first interaction with Lori Torres until this day, she was a great help for us and our decision. Lori took time to answer every question we had. It never felt like a sales pitch which we experienced with other places. Her attitude was always pleasant, friendly, yet professional. Kudos to Lori- a five star experience. So very happy we found SEGOVIA and mom can now call it her home.