If you're looking for luxury this isn't the place. We have dealt w/so much w/the air conditioning…read moreunit for almost 2 years. First it flooded our place and ruined some furniture. And then being told we'll don't put anything under it. Now we are dealing w/2 brand new units and the air still isn't working being told we are the only ones not working but as we talk to neighbors they are dealing w/the same issues. So being lied to and realizing they are covering up things to make them feel better. If this is what they consider luxury I don't want it. Be weary of this place. They are not what they say they are. So tired of being taken for granted.

The new management withTina lacks maturity and is a complete change from the previous management. I…read morewas charged 75.00 for natural damages to the low quality wood cabinet of the sink caused by the runoff of the sink water. Tina was argumentative and had said that I would have to pay the 75.00 charge because Tina's apartment never had natural sink cabinet damages. Tina had charged me of natural damages based upon whether or not she had the same natural damages in her apartment. This displayed lack of reasoning and maturity. The new management customer service is unprofessional, did not return telephone calls or emails, was argumentative with me. Difficult to reside here with the new management.

This place is going downhill!!! I have been here 5 years and…read morethe grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident!

Had quite the experience with both my upstairs and downstairs neighbors, as well the office that…read morewas unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else.

It's mostly about your money…read more I lived here for 3 years and here's my honest feedback. Good Things: 1. Location - close to Metra, Jewel and downtown Arlington Heights. Lot of restaurants to choose from. This is what you're mostly paying for. 2. Quick maintenance - I only faced minor issues with the apartment that was promptly resolved by the maintenance staff. 3. Social events - The management organize events (free pizza, stream big games) for those who want to socialize. Bad Things: 1. Only heating or cooling - The building can only heat or cool, not both. So when the weather is changing, this can be very inconvenient especially if you're working from home. 2. Paper thin walls - You can hear EVERYTHING your neighbor does. I'll leave it at that. 3. Not the most helpful staff - Yes, the staff are friendly but that's unless you have a real problem. My mail got lost twice and the staff did nothing to help. They basically put their hands up saying check with USPS, while USPS said check with your building. Staff said they would ask the mailman and follow up, but nothing like that happened. 4. Moving out charges - I had to relocate for work and broke my lease about 2.5 months early. I did the exact same thing when I relocated from Philly to Arlington Heights 3 years ago. The difference? Hancock took all the rent despite me not being there + a ridiculous cleaning feeing fee. How much did I pay for the other relocation you ask? $0! The rental agency in Philly asked me to find another tenant and would only charge me for the time that the apartment was empty. Fair enough. Hancock offered nothing of the sort, just wanted the money and that's it. I'm ok with paying the rent money because I signed a lease but if they cared even a little bit about their tenants, couldn't they just have taken the cleaning fee from the rent when I wasn't even in the apartment? So yeah, they just want your money. 5. Rent & lease term - Only keeps going up and gets longer. Don't expect any friend prices here.

I spent the last 3 years happily living in this great community. Jill, Dan, and the rest of the…read morestaff are always friendly, helpful, and present. The layouts are fantastic, the neighbors are friendly, and there are too many amenities to count. I was sad I had to move but grateful I chose this community over the others. Do yourself a favor if you are considering downtown Arlington Heights and check this place out!

Rented an apartment for 3 months after being displaced by a fire while home was remediated…read more Management was wonderful helping us get the paperwork submitted and move in quickly. Loved the apartment. Loved walking in the area with stores nearby and beautiful scenery. Many activities, pool, exercise area and food trucks. An unpleasant situation was turned into a pleasant experience and I view the stay as a positive!

Deer Park Crossing is a quiet, peaceful, nature-filled community with a beautiful brick exterior…read moreand modern interiors. I believe the complex is new - so the amenities, appliances, flooring, and overall appearance are new and higher end as well. The location is great with many nature trails and shops nearby. It's also close to the Palatine train station and farmer's market. Kate Sandu (asst property manager) is truly a knowledgeable, empathetic, and overall spectacular leasing agent. Redwood should give her a raise - she helped me with everything I needed to move in and renew.

301 Riverwalk Place is a wonderful place to live for many reasons! From the minute I entered the…read morebuilding I knew this was the perfect place for me to live! Our office manager Darcie and her Team do an amazing job 24/7. The building and property is immaculate, garage parking is available, we have a workout room and beautiful trails to walk on! There are social events where you can meet people that live in the building. The location is perfect whether it's a run to the grocery store, dine out, car wash or need gas. Definitely come check it out!

We moved in January 2021 and we have never been happier. From the moment we walked into the…read morebuilding we knew we wanted to live there. Our apartment faces the forest preserve and we just love the view. Our office manager Darcie is the best! She is on top of everything that concerns the building. If there is a problem she is on it. We love to use the party room for family gatherings along with the workout room. We have made a lot of new friends and plan to stay here for a long time. Robyn and Don 4/6/26

Since the previous management left, the quality of management at N680 has noticeably declined. The…read moreformer team genuinely cared about the property and its residents, and that difference has been felt. Unfortunately, the new management is rarely available in the office, and emails often go unanswered. Communication and responsiveness have become ongoing issues, leaving residents feeling unheard and unsupported. The only reason N680 has retained any of its welcoming atmosphere is because of Dylan, Polo and even our brand new Laura. They continue to go above and beyond for the residents, and their dedication deserves recognition. Unless there are significant improvements in management, communication, and resident support, I do not plan to renew my lease. It's disappointing to see a community with so much potential lose the level of care and attention that once made it such a great place to live.

I toured the complex today for an upcoming move in spring of next year. Guy was fantastic to talk…read moreto and he did a wonderful job showing me the premises as well as the unit I'm looking to rent. The grounds are beautiful and kept up nicely. Seems like a friendly environment. The unit I looked at was a two-bed/two-bath and was great. So much character! Spacious, nice amenities, a balcony, walk-in shower! I'm definitely considering this place for my move.

These apartments are top-notch, this is my first apartment community and after living here for a…read moreyear is would recommend anyone to these homes. They have the full-size side-by-side washer and dryer which was one of my musts since I was used to having them, also the bark park is the absolute best for my puppers it's nice and big for them to actually run in and they just renovated it! They also installed new digital key fob scanners so instead of juggling for your keys you just have to tap the scanner and turn the nob and you are in! They offer so much here for all of the residents and the resident events here are so much fun to go to! The maintenance here is amazing and extremely quick too! Bill and Saul are the absolute friendliest here as well and are very helpful too and they are so good with my pups, Bill is like the dad of the property! They whole staff here is amazing, I highly recommend this place!

Clover ridge east covered all of my needs within a couple of minutes, the cordial staff was another…read moreone of the reasons why I decided to move in here. Their facilities are top notch, and they are near everything you could possibly need!

I would not use Picket Fence again, and I do not recommend them. Sue Duchek handled the listing on…read moremy house in Arlington Heights. She gave a pitch that was thorough, and set a price that was higher than other agents'. It took more than two months to get one offer, despite have many showings and getting positive feedback from people who toured the house. The price was lowered repeatedly. And this was when houses were selling super fast during the pandemic (spring-summer 2021). I eventually realized she "bought the listing", as several neighbors had suggested. When I asked her why there were no offers sooner, she mentioned two obstacles (being across from a park, and not having a big backyard); and said she didn't know they would pose problems. Seriously? My house finally sold for more than $60,000 below the original list price. Very dissatisfactory.

Sue Duchek, broker and owner of Pickett Fence Realty, turned the reluctance and anxiety I felt…read moreabout having to use a realtor into gratitude and completely positive feelings about my first time doing so. I had unenthusiastically decided that I would need the help of a realtor to sell a condo I had lived in and owned for 30 years, because I was then living 140 miles away. I was unenthusiastic and reluctant because I am an independent and DIY kind of guy. Nevertheless, my wife and I interviewed several realtors in the Arlington Heights area. We knew in ten minutes we had a match when we met Sue. What impressed us was her calm, mature, friendly, thoughtful, humble and relatable demeanor and the fact that she did not push herself on us despite what we later learned were her manifest qualifications and experience. My point is, Sue is the real deal as a person and you will love working with her. She will tell it like it is and you'll want to hear it. For me, Sue has a great deal of personal credibility and earned my trust early with her nuanced thinking and analysis. She also has a lively sense of humor which, believe me, can serve anyone well in this sometimes fraught and emotional undertaking of real estate sales. Sue guided me through a minefield of difficult decisions in the worst months of the Covid-19 crisis in the spring and summer of 2020. Then she rationally and sympathetically helped me keep the faith through the disappointment of losing two early sales (for reasons beyond our control or influence) until we finally "got our plane on the ground and to the terminal", as our lawyer, Collin Gilbert of Palatine, put it. He was recommended by Sue and turned out to be a great choice. I recommend him as well for his hard work, communications skills and wise advice. I felt that Sue was in the game - my game - with both her head and her heart from the start. I would unconditionally recommend her to anyone seeking a delightful partner and an experienced guide in their real estate journey. If you call her, say "hey" from me.