You can't find my name because I lived in Albion on Northwest until you took over and kicked out…read morepeople that had no issues no late pays, etc.. The procedure was cruel,inhumane and sickening how people were treated and thrown to the street in as little as 60 days! Also now you have my child living on Lake Cook and it's just as horrible! I lived in Bourbon Square for 9 years never have I seen a leasing office as rude cruel and unprofessional as Any Albion Leasing offices regardless of location !

If zero stars were an option, that would be my score. Lived in this complex for 7 years; once…read moreVillage Green took over three years ago, the previously great experience plummeted. I can essentially confirm what every other review stats about Village Green. They care not at all for people or the community; they care about profit and outward appearance. Where to begin ... from the time they took over, my monthly rent jumped over 35%. Free parking went away. Guests were only allowed 7 stays a month for free and logging them in to an online account required their VIN and proof of insurance. Ridiculous. They gutted the Maintenance Staff to save money so work orders took months to be resolved and oftentimes the repair work was incomplete or slipshod. When the time to extend my lease came, they sent a Nonrenewal Notice rather than talk with me directly. All so they could seal up the woodburning fireplaces (which for me was the main reason I moved there to begin with) and "refurbish" to allow a massive rent increase (had i opted to move to a new unit, rent from the previous lease would have jumped another 21%!!!) for an open floor plan, no fireplace. Oh, they also took away people's ability to grill on their own patio. Even the clubhouse, which they did a nice job with, isn't available to rent; essentially serves no purpose except for pictures on their website. Village Green should change their motto to "Profit Over People"; at least people would know what to anticipate. PS The AI chatbot that responds to all these one star reviews is more proof they don't have any genuine interest in their tenants; all a show.

Had quite the experience with both my upstairs and downstairs neighbors, as well the office that…read morewas unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else.

This place is going downhill!!! I have been here 5 years and…read morethe grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident!

Living here was my first apartment in the suburbs, and I would have never thought that I would be…read moretreated so much worse than any of my tenant experiences in Chicago. My advice to anyone is to take the time to read through all reviews, and make an informed decision. During the coldest temperatures this past winter, I had no heat. It was less than 30 degrees in my apartment for several days. The first time I reported it, the maintenance ticket was closed with no update. The second time I reported it, I received several different reasons which ultimately landed at no resolution and I had the option of moving into another unit. They acted as though they were doing me a favor by offering this, and by granted my request to not have a penalty move out fee. I ultimately chose to part ways with Gates of Deer Grove because I didn't want to spend money moving at the risk of having the same experience twice. They refused to waive my final rent payment (which was only $459.92), and told me that they already waived the penalty move out fee... when they are the reason I had to move out. As part of my job, I oversee two departments that are responsible for resolving customer issues and providing stellar customer service. I have NEVER experienced this level of disrespect and incompetence.

I've lived here for 1-1/2 years. Great apartment complex to live. Great leasing consultants &…read moremaintenance crew. Repairs are completed very quickly & friendly. You've got to move here!!

The whole complex has had a facelift recently. There are all new decks on the apartments,, they are…read moreremodeling, the grounds are kept very beautiful. I think management and maintenance do a great job. Def rec living here! The town is starting to revamp and lake is across the street! Beautiful atmosphere.

I had some difficult areas to clean and the women fixed them perfectly, they were polite and…read morethorough, it's really nice to be able to focus on other things and let the professionals handle the mess.

First time using the service of Property Refresh. Olga was…read moreso easy to reach and talk with. Olga kept great communication with me. The two young lady's to clean our home were Kris and Tanya. I am super impressed. I never write a review after first cleaning or this soon. I was blown away by the service and communication. Pricing was good. Both young ladies super cleaned our home more than expected. They even got between washer dryers where the last company that serviced us never cleaned their. They refolded my towels to look even better . I feel great energy and respect for this company and know this will be the perfect company for our home . My last company was no good . Always follow read reviews . The people know best. A++++ all the way . I can't wait till next cleaning .

These apartments are top-notch, this is my first apartment community and after living here for a…read moreyear is would recommend anyone to these homes. They have the full-size side-by-side washer and dryer which was one of my musts since I was used to having them, also the bark park is the absolute best for my puppers it's nice and big for them to actually run in and they just renovated it! They also installed new digital key fob scanners so instead of juggling for your keys you just have to tap the scanner and turn the nob and you are in! They offer so much here for all of the residents and the resident events here are so much fun to go to! The maintenance here is amazing and extremely quick too! Bill and Saul are the absolute friendliest here as well and are very helpful too and they are so good with my pups, Bill is like the dad of the property! They whole staff here is amazing, I highly recommend this place!

Clover ridge east covered all of my needs within a couple of minutes, the cordial staff was another…read moreone of the reasons why I decided to move in here. Their facilities are top notch, and they are near everything you could possibly need!

The apartment is currently experiencing significant pest issues, including infestations of spiders,…read moreants, flies, and house caterpillars. Additionally, there are ongoing water damage problems due to the aging structure of the building. Furthermore, the behavior of Nahalia has been less than professional and at times, discourteous.

The apartment walls were so thin RMK must have bought their building supplies from Temu. Walls so…read morethin a neighbor's normal activities sounded like a home invasion. Walls so thin you'll be your own host of the 2000's reality TV show Insominiac. Not to fret, the friendliness of the management team made up for the apartment's thin walls. On move in day, I smiled and said hi to Nahalia. She frowned and replied with a deadpan hello. Thanks for being friendly and welcoming a new tenant, Nahalia! Each time I entered the clubhouse, she stared and silently watched with a look of contempt on her face. Well, to be fair she was able to be in good spirits and friendly with her boss when they were both in the office.....

Right on task for tlc management. They started using a new system, we navigated through it and got…read moredenied IMMEDIATELY. Keep in mind during the time of the application we were currently living in a tlc property a combined total of 5 yrs! I'm going to fight to get my application fee back because they omitted parts of the application process that the office staff didn't even know how to complete!!

My mother has live there for going on four years get a call from the apartment manager saying she…read morehas too many people living there!! NO ONE LIVES THERE BUT HER AND The DOG. Everyone who stayed has moved out and now Mexicans over populating the apartments, sleeping in cars, working on cars. 3-4 families living in two bedroom apartments. And you harassing my mom?? I'm getting my mom out and if I were you I wouldn't live there. NO STARS THEY MADE ME IN ORDER TO POST!!!