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Las Vegas, NV

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Bell Limousine

2.2 (1.3k reviews)
Open • Open 24 hours
Updated over 3 months ago

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Recommended Reviews - Bell Limousine

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Butterfly G.

We had an amazing experience with Bell Chauffeurs for our wedding in Las Vegas! Everything was punctual, professional, and so easy. Our driver Richard was friendly and made the ride feel special and stress-free. Highly recommend for any big day or special occasion!

Receipt from after the trip showing total time, 56 minutes but adjusting the charge to 1:15.

Overcharged after the fact and can't get anyone to respond. I booked and prepaid for an airport transfer last week. Stretch limo quoted at $90 for 1 hour plus fees. Total was $128.37. Flight arrived, we were carry-on, so no wait for luggage. Dropped at hotel all was good. Next day, I get a follow up email receipt showing an additional $25.19. Now it says $90/hour for one hour and fifteen minutes. However the same receipt documents the total time as 56 minutes (10:49 to 11:45). I called Monday and promptly received a call back. The woman said she was going to look into it and would get right back to me. Four days later, I've left numerous messages and have heard nothing back. Kind of ridiculous when their own documentation shows the duration being less than one hour and they still try and charge me more. But more frustrating it the fact that they are just ducking me. Oh, and good luck getting anyone in accounting, you sit on hold for several minutes and then it goes to a general voicemail that never gets answered. Posting here because I see management tends to respond to these reviews. It's my last ditch attempt to get this rectified before I submit a dispute with American Express.

Huge fan of Bell Limo. I've used them at least a couple dozen times in the past year alone, and they've been consistently reliable every single time. Their newer fleet of vehicles are some of the best in Vegas, and the service is always professional and on point. Special shout-out to Raphael, my preferred chauffeur -- he's one of the best in the business; always punctual, communicates, safe, and makes sure my group and I have a great experience.

Unsafe loading of luggage
Garrett P.

We booked an SUV limo with Bell Limo/Transportation in Las Vegas more than two weeks in advance specifically because we were traveling with young children, car seats, and several large pieces of luggage. The SUV limo was the only vehicle that would safely accommodate our needs. However, just minutes before our scheduled return trip from the airport, the company downgraded our reservation to a much smaller vehicle--without our consent or proper communication. This caused a chaotic and unsafe situation where our driver had to spend 10-15 minutes trying to dangerously "jerry-rig" our luggage into the vehicle. I've attached a photo to show how unsafe and unprofessional this setup was. To make matters worse, we were charged additional fees for the extra time the driver spent dealing with the luggage--a problem entirely caused by the company's last-minute vehicle change. I've made multiple attempts to speak with a manager to resolve this issue, and each time I've been told someone would call me back. That has never happened. This experience was stressful, unsafe, and completely unacceptable--especially when traveling with small children. I would strongly caution others from relying on this company, especially for family travel or situations where vehicle size and safety matter.

Limo
Donna B.

I was getting married in Vegas and needed transportation from the hotel to the wedding venue for nine people. I spoke with Bell a couple of weeks before the ceremony and booked the Mini Sub-10 per their recommendation. As anyone would expect I was very anxious that day because I didn't know what type of car that was since there was no picture on the website. They let me know when the car was dispatched and that Chris our driver was on the way. He was on time. The car was clean and Chris was nicely dressed. Not sure why there are so many negative reviews. I had no issues before, during, or after with my reservation. I would definitely use Bell again.

Surprise limo for our niece's birthday  Feb 29
Catherine C.

My husband and I pulled out all the stops for our niece's first trip to Las Vegas & to celebrate her birthday Feb 29 including a surprise limousine ride from the airport. I actually kept the surprise limo ride from my husband until Cindy picked us up from our hotel! LOL!! She was so professional; was on time, had an iPad with happy birthday for her when she arrived & took us everywhere we wanted. Definitely recommend Bell!

It is now August 6th. My reservation was June 20th. My driver took it upon himself to add a 100$tip without my authorization. I caught it immediately. No one has gotten back to me. When they say they'll call me back, crickets. I'm extremely frustrated with this company. Yes Cecelia, this is a legitimate issue. Is there a direct email/contact for you? You've been the only person to reach out. No one in your office has given me a satisfaction, or answers.

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24 days ago

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14 days ago

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5 months ago

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7 months ago

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10 months ago

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4 months ago

Prompt service that was convenient and reliable from time that I picked up my bag until I arrived at hotel

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1 year ago

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10 months ago

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5 months ago

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8 months ago

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7 months ago

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8 months ago

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1 year ago

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11 months ago

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1 year ago

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Cecilia S.

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6 months ago

From beginning to end, a stellar job by the Bell Limousine team...especially our driver Yvette!

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1 year ago

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1 year ago

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2 years ago

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3 years ago

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5 years ago

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2 years ago

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11 months ago

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2 years ago

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1 year ago

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4 years ago

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2 years ago

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1 year ago

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1 year ago

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3 years ago

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Bell Limousine Reviews in Other Languages

Ask the Community - Bell Limousine

Is the stretch limo a Chrysler 300 like pictured on their website?

While we do have 300's as pictured we have far more stretch Town Cars. It's possible to specifically request a 300 but a specific vehicle cannot be guaranteed.

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Review Highlights - Bell Limousine

“I called Bell transportation 45 minutes before my husband's flight was to land at McCarran airport in Las Vegas.”

Mentioned in 39 reviews

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4.6(11 reviews)
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Great experience for us. Although our driver was 10 minutes late, we are only human. He got us to…read moreour venue at the Allegiant stadium in good time and we had a very smooth drop off. Pick up was only a few minutes wait amidst all the crowds of people and vehicles exiting the venue. Driver was very positive and kindly opened our doors. This company responded quickly with excellent communication back and forth. We felt like we were special guests. If you need a ride please give Golden Eagle Car Service a try. The rate was also unbeatable for our round trip experience.

We had a very disappointing experience with Golden Eagle Services . We booked round-trip service to…read morethe Sphere for Saturday, February 14, expecting reliable transportation for our group of 9 people. Unfortunately, the driver, Daniel, chose to pick up another group and left us stranded outside the Sphere. We were forced to wait over an hour for a solution, which completely disrupted our plans and ended our night on a bad note. This is unacceptable for a company that offers private transportation services. Reliability is the minimum you expect when you pre-book and pay for a service like this. I would not recommend this company. They were not professional or serious about their service.

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3.8(906 reviews)
0.1 mi

Prices might be up But it's worth it…read more All drivers are very professional I call presidential limo every time I am in Las Vegas

I booked Presidential Limousine for both our arrival and departure in Las Vegas for our wedding…read moreweekend. Unfortunately, our arrival experience was incredibly disappointing. I understand that flight delays can create scheduling challenges, and I was willing to be flexible. What I was not willing to accept was being picked up in a bright pink limousine that I had neither requested nor agreed to. We had planned an elegant arrival to begin our wedding celebrations, and instead, we were greeted with something entirely different. To make matters worse, the limousine was in terrible condition. There was visible exterior damage, torn seating, and a dirty ceiling. This was hardly the luxury transportation experience we paid for. I contacted the company immediately to express my disappointment. Their initial response was simply that they would add my feedback to the reservation. When I made it clear that I expected an actual remedy, I was told my concerns would be forwarded to management for follow-up. Six days later, I have received no follow-up, no explanation, and no offer to make things right. Mistakes happen, but how a business responds to those mistakes speaks volumes. Presidential Limousine had an opportunity to address a disappointing experience during an important milestone in our lives. Instead, they demonstrated an equally disappointing lack of customer service and accountability. I would not recommend this company for a special occasion where the quality of the experience matters.

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Bell Trans

Bell Trans

1.4(102 reviews)
4.5 mi•Southeast

The reviews for this service are low and I completely understand why. I encountered 4 people two…read morewere great and two should be let go if retaining doesn't fix the issue. First the email and phone team, completely flawless. That is team 1. Because of them, I expected the same level of support across the board. When we landed in Vegas and found the booth. The woman there was clueless. We watched her fumble with a single customer for 10 minutes. When We told her we needed a ride and had boarding passes, she had trouble understanding like we were the first to have them. She pointed us to a loading area and about 10 minutes later the shuttle came. We and another couple boarded and were buckled in and were getting ready to leave, then the man, who was equally clueless ran out waiving his arm advising another couple needed the shuttle. This took another 10 minutes. Had we been servived right away, we'd be at our hotel. It was a 40 minute delay and I've never, EVER, WAITED THAT LONG FOR AN AIRPORT SHUTTLE. We could have UBER, Vegas Loop or got a taxi for less and had immediate service. But wait, our driver drive really slow. I couldn't see the speedometer, but everyone else was blowing buy us. After he drooped the first guest, we were next. He passed our hotel and when I asked him if he was aware he missed the hotel, he said he didn't miss it. This is how I know he was clueless, not only did he have to make a uturn to get us there, he was now driving like he was behind schedule and driving in excess of the speed limit. Between the driver and the airport agents, they should really just be let go. Your role is too important to be that clueless. The return trip to the airport was smooth. Our driver was polite, intelligent and drove like he knew where he needed to be. Like the email and phone team, he was flawless. I don't think I'd use them again, because half the experience was just too irritating. But respect for the other half of the team that impressed us.

I would not suggest this business as a reliable & trustworthy route to or from the Harry Reid…read moreAirport. When I arrived in Las Vegas, I waited at the airport for over an hour and no one ever showed up to take a colleague and I. When we checked periodically to see what the update was regarding our driver's location, we were told that since we had such a large sorority conference, that all the buses upstairs were filled with our sorority sisters and we'd have to wait. After waiting an hour, we finally decided to ask for a refund and for our reservations to be cancelled. Since I had a round trip, I decided to go forth with my second reservation. BIG MISTAKE. Fast forward to preparing to leave Las Vegas. The line for suitcases was taking a bit of time, so I called my driver to communicate with him and see if he would be able to wait just a few minutes until I got my suitcase. I called and left a message since he didn't answer the phone. When I went back to my reservation to check his location, I noticed that he marked me as a no show. No phone call back. I called him again and let him know that I'd called and left a message to ask if I could have just a few extra minutes to grab my suitcase. He started yelling at me and said he didn't have time to wait. I wasn't out there at the scheduled time, therefore I was marked as a no show. I explained to him that I'd called and left a message explaining what was going on with the suitcases and that he didn't even call me back before marking me as a no show, and he began to get irate, YELLING AT ME, telling me that he didn't have to call me back since he was a driver. This left me stranded and scrambling for a last minute ride. I then had to pay additional money for a ride. I paid money to this company believing that they would deliver a service and they disappointed me twice. Awful customer service. I called the front office to let them know the order and to request a refund and they said they would let upper management know and get back to me within 3-4 business days about my refund. DO NOT DO BUSINESS WITH THEM!

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Vegas All Nite - (12-PAX) Mercedes-Benz Sprinter Limousine

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I found this company through Yelp. I was looking for a nice late night out casino hopping without…read morethe hassle of requesting ubers and navigating to ride share pick up areas. I called and spoke to Matt and he was able to accommodate my needs. In the course of a few days, my plans changed a few times but I was able to make the change in time and destinations easily. I did have a misunderstanding with the admin staff I was corresponding with via email but Matt was able to clarify. The night of my ride, my driver, Ben, communicated via text when he arrived (about 15 min early) and where to find him. I originally haz a 6 person limo but was upgraded to a 8 person and champagne and waters were provided. Ben was very friendly and patient. I had a mishap during the night and he did what he could to make it less inconvenient. He also offered suggestions on where to end the night. I definitely would book with this company again and ask for Ben!

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