April 1st I made an appointment for July 12th at 12pm. On July 11th at 4:42pm, I receive a message:…read more"Hi, This message is for _______. This is Dr. Day's office calling to remind you of your appointment for tomorrow, the 12th of July at 12pm. If you are unable to make this appointment or need to reschedule, if you can give us a call back at the office. Our call back number is _____. Have a good day." Notice there's no request for me to call back UNLESS I was cancelling or rescheduling. Notice the time...had I called back their office would've been closed. In the middle of work and another phone call on July 12th at 9:55am, I received another phone message: "Hi, this message is for_____. This is Dr. Charles Day's office calling in reference to your consultation that was setup for today at 12pm. Unfortunately, due to failure to confirm, we will have to get your appointment cancelled. If you did wanna reschedule you can give us a call back at ____. Have a good day" Notice this is not a second confirmation; this is a cancellation bc I did not pick up the phone in the middle of me being busy. Notice this is 2 hours before my appointment was to take place, and 3 months after the appoinment was made. I send a message to speak to an office mgr or to Dr. Day. I get a 3rd long message from Christal (not sure how it's spelled) at 11am, stating that "usually" there are two confirmation phone calls, "usually" they will call days before, and "usually" they tell the customer to call back to confirm since they dont use either texts, or emails. Basically, a lot of "usually", BUT these usuals did not happen to me. When I return Christal's phone call, she went on the same long tangent without allowing me to speak for almost 2mins. Finally, I had to interrupt her and let her know that I did not receive a request to call back. I received a "reminder call." No where in that message was I instructed to call back, UNLESS I was cancelling or changing the appointment. Since I was doing neither, my appointment should have stood the same. She stated that "just like every other clinic around here" they call for a confirmation. I took her tone as an attitude and replied that "I am grown, and have been to many appointments around here, so have my children, I got to the VA and when there's confirmation required they send or ask for it. Otherwise it's just a reminder, which is what I got." She replied "Well we're not the VA..." to quickly I responded,"I didnt say you were. YOU compared yourselves to every other clinic around here. As a matter of fact I go to a clinic in Your bldg on your floor. And there's a STARK CONTRAST between what is a confirmation call and just a reminder." She begins to raise her voice and interrupt, "well moving forward...MOVING FORWARD..." So I interrupt, "moving forward you all need to work on not confusing your verbiage. I did NOT receive a confirmation request. I was reminded of my appointment from 3 mos ago. I did not receive a 2nd request..." She interrupts "yes, you did..." I retort, "NO I DID NOT! I have the voicemails, I listened to them twice before you called. You cant tell me what someone else said thats recorded! The young lady that called my phone left a message for cancellation. The appointment was cancelled BEFORE she left that message! There was nothing about a confirmation on that message, 2hrs before my appointment. Nothing! So bc of your waitlist...I too was on that waitlist, although, not for a month, FOR THREE...my appointment was cancelled bc why? bc I didnt pick up the phone as soon as yall called. I work, just like you are, I cant always pick up the phone right when people call me. This is why voicemail was created. And if Im asked to return a phone call, I do, when I get a moment. What if I was in a medical office? In court? I STILl would not have picked up the phone, but would have been to my appointment ON TIME. I didnt get that opportunity." She finally replies "well, when we call we expect our customers to call back, even if we dont ask them to, we just assume..." "How would I know to calk back if you dont say so? Again, EVERY OTHER CLINIC will ask, or they will leave a reminder. Months ago I was told she would call and remind me, but I didnt need to do anything else." So now it changed from we leave confirmation requests, to you dont tell them to call back and confirm, you just assume they will. Customers now have to have an ESP requirement? She began to raise her voice even more. Finally, I said "...and you just keep on giving excuses. Im tired of listening, bc youre not. Im good. Thanks. You lost your doctor a lot of money, so Im good. Thanks Bye Bye (as I pull the phone away she is just loudly speaking)" and I hang up. I leave a message for Dr. Day anyway, as we have a personal connection, about his staff. What they need to work on. How maybe consideration that some of us that work are not sitting by the phone waiting for it to ring. No attempt was made to ask for a confir

After receiving treatment from Dr Day I will never trust another Doctor the same way again! An…read morealready devastating experience of loosing one breast to breast cancer made worse by seeing Dr Day, who was more concerned about the cost to himself than the Standard of Care to the patient! I saw Dr Day well over a year ago, after having a unilateral, nipple sparing, mastectomy. Dr Day waited until my very last follow up visit to tell me about Alloderm to explain the unaesthetic result and the asymmetry between my two breasts. He was sorry that Tricare does not cover for Alloderm and that I would have to go back to my PCM to get approval. That was a bunch of BS, but I did it anyway! (IT IS NOT ROCKET SCIENCE TO GOOGLE WHAT TRICARE COVERS FOR A PATIENT WITH A MASTECTOMY) His staff made it astronomically impossible to make that worthless appointment, but when I did get in to see him he gave me more misleading information. I have actually seen three other plastic surgeons after seeing Dr Day, one at Darnall and two at S&W, all of whom are unable to use the Alloderm or Strattice, because it is simply to late! To much of my muscle has been retracted and the Alloderm or Strattice would have had to have stretched with the tissue expander in order for it to grow into my own tissue, giving it a little sag, a more natural appearance and more symmetry. The best any of these plastic surgeons can do for me now, is to fix my pocket and suture in a crease. My implant is now being to migrate below my inframammory fold because I have nothing holding it in place like Alloderm, Strattice, Neoform, or Flex HD. Dr Day could have offered me any of these, but didn't, because according to Dr Day Tricare doesn't cover for it. It's against the law for them not to! Personally, I think what Dr Day did to me, should be against the law! One of the most UNPROFESSIONAL and MISLEADING experiences I have ever encountered with a physician or staff! I will never trust anyone in the medical community after this Doctor and staff!

During our consultation, I was quoted a specific price for the procedure. However, while we were on…read morethe phone discussing potential dates, I was informed that the cost had increased by over $1,500. The explanation provided--that prices were increasing at that exact moment--is concerning and has led me to lose confidence in the office's pricing practices. Due to this sudden and significant change in the quote, I have decided not to move forward with your office.

Maci does an exceptional job at explaining what she is doing and why and always goes for a more…read morenatural look. Highly recommend her for injections, filler, and microneedling!

Dr Staebel is an excellent physician and his staff is all top notch. They are extremely…read moreprofessional and deliver solid, realistic results you can be proud of. Highly recommend

I'm going to make a more in-depth review but CHRISTINA IS THE BEST!!!!!!!!!!!!! I got my first…read moreBotox done and lip filler today. She made the whole thing so much fun and my results were EXACTLY like the filter I wanted. I'm beyond grateful I found her and she will forever be my Botox queen

I saw someone post something about pricing that bothered me so much! Until you experience the…read moredifference how could you see the value of Restora? I had a tummy tuck 5 years ago with a surgeon who did a great job but I had a dog ear. He closed his practice and now works at bigger corporate place WLD. After talking with tons of mostly women Restora was HIGHLY recommended by so so many people. Dr Reid is who did my revision. I was blown away at the difference in getting the surgery done with Restora. The day of surgery was so nice it was in their own private surgery center. My tummy tuck in 2017 was in a hospital like setting, The Dr came in and the anesthesiologist asked a few questions as they were wheeling me out of the room then BAM! I was done and I was rushed out of the bed to go home because they had other surgeries. This time was so so much calmer and relaxing. I loved ALL the little things. The heated toilet seat, the cap that warms your head, the comfortable room you wait in. How calm and friendly everyone was Afterwards my follow ups with Lauren ( she is so awesome) I asked the same questions 100 times she always answers me like I'd never asked before, she is always very patient and explains everything till I am good to go and never feel rushed. This last appointment To my surprise, I received a little gift bag with 20complimentary units of tox and a card with a referral for a lymphatic massage. I scheduled my massage, Sanae was incredible ! At the end wanted to pay she said the first one Restora paid for! WHAT? Im still blown away by this practice. They are all so incredibly kind, gorgeous and talented at what they do. I am so so happy with my results 3weeks out, I feel so good about my decision. I have a small business myself so I notice all the little things because that is what creates the experience, mix that with great work and you have luxury. I think Restora is affordable Luxury their prices are definitely fair and have so much value for what you pay for. Thank you Dr Reid so much and everyone at Restora for making my surgery feel less generic. I will definitely consider using them for all my cosmetic needs in the further!

Dr. Ashley Gordon Completely botched my breast augmentation. I was left with extremely hard lumps…read moreof galaflex all around the implants. I was told they would go away within a year, so when 2 years went by and it had not improved, Dr. Gordon eventually agreed to remove the hard parts. I was not put under for this, and gave me a medication to calm me down since I was going to be cut open fully conscious. Her team did not even give the medication time to kick in before they started the procedure, because Ashley Gordon had "other appointments immediately after mine" and they didn't have time to. Since this, she somehow made the galaflex even worse and I'm left with another scar and even worse results, and they are refusing to provide any type of resolution. I paid for cosmetic surgery because I trusted this surgeon and her team with my body. Instead, this experience has caused me years of distress. Choosing Dr. Ashley Gordon for my breast augmentation is one of my biggest regrets. I would strongly encourage anyone considering surgery here to look elsewhere.

I love this office . I had a Brachioplasty (Arm Lift) surgery done but Dr Hand. First the staff-…read moreeveryone is very professionals and friendly. They are all so very helpful. Dr hand is outstanding very understanding and detailed oriented. Staff is very responsive to every question I had and the dr is easy.y accessible after my surgery.

From the first visit to the very last follow-up I couldn't have asked for a better experience. This…read moreoffice and staff wont disappoint if you are considering cosmetic surgery.

Unbelievable surgeon. I had an augmentation with a lift 19 years ago and returned for an implant…read moreexchange and lift in August. You won't find a better surgeon in Austin. He was the best of the best in 2007 and he's even better now.

LADIES - IF YOU ARE LOOKING FOR A BREAST REDUCTION SURGEON - YOU'VE FOUND HIM. Seriously I could…read morenever say enough good things about Dr. Mosier and his office staff and this review is long overdue. I have wanted a breast reduction for the last 20 years. I have had many consultations, but there was always an issue with Insurance or timing. I believe now that was truly divine intervention so that I could meet Dr. Mosier and have him perform my surgery. I went from a G to a B and they look AMAZING. Truly they almost look fake and I still can't believe these are what I get to have now. I have spent my entire life hating my large chest and am finally free. My back pain is gone, clothes fit me, I don't have to wear seven bras to workout, truly it's incredible. I wish I would've done this sooner, but then it probably wouldn't have been with Dr. Mosier. From the very first appointment where I almost cried, he was so kind and so was his entire office staff. They are truly the best. So kind, so understanding and answered ALL of my 1000 questions. Then finally came surgery day which I was so nervous for. PIECE OF CAKE. I've had two children and this was one billion times easier than giving birth and recovery. I guess I should have expected that, but I've never had surgery so didn't know. I cannot believe how easy recovery was and how quick. Dr. Mosier repeatedly assured me before I left that if I had any issues, they would be there for me and would be easy to get ahold of and so responsive, and they were. He even talked directly to my husband after hours one night when I was concerned about an off looking suture (it was fine, I'm just anxious.) Truly, Dr. Mosier was so kind, supportive, and so TALENTED. I don't know that I had the highest expectations, not because of Dr. Mosier, but just because I felt like what I was working with before was so bad. And WOW. When I tell you they look FAKE they're so good. Every post-op everyone again was so kind and Erika is the sweetest person in the world and would talk me through every little detail and every question I had. I would do this whole process again in a heartbeat. To have such an AMAZING visual outcome was life changing, but to have it with such a wonderful doctor and equally wonderful office staff was also just such a pleasant experience. THANK YOU DR. M! Could never say thank you enough! You've changed my life!

I survived pancreatic cancer, which resulted in my losing 150 lbs. Two super positive outcomes!…read more With my upcoming 3rd cancer survivorship anniversary, having maintained my weight loss, and my husband passing away earlier this year, I decided to treat myself. An excellent surgeon and her equally phenomenal support team have turned yet another of my surgeries into a life-changer. I'm so full of gratitude. All I asked for was to fit into, and be comfortable in my Levis, without having to tuck in all my excess skin. Dr Walden has made me beautiful again.

Do not go to Walden for a breast reduction, it took many corrective surgeries costing money and…read moreyears to correct her failures. She did try to fix it with a free surgery but I ended up never seeing her post op and the nurse removed stitches too soon, leaving lots of scar tissue damage. She also, put two completely different size breast implants making a very unsymmetrical appearance, even though symmetry was very important to me. She has an odd bedside manner, very awkward, and took almost 8 hours on the first surgery. My mom was in the next room waiting and could hear her and her surgery staff laughing, taking snack breaks, etc. I've been told by nursing staff that all of her glowing articles are bought and paid for by her, and bad reviews are removed as well. Use caution with this one, my repair journey from her damage was from the age of 20 to 28. You've been warned.

Dr. Thompson is a perfectionist. This is a picture of me 9 years later. I am happy I went to him.read more

BEST BREAST SUGEON ON AUSTIN, TX My daughter and two…read moregirlfriends have used him. They all have great breast. He's the Best!

I recently had a cosmetic procedure done with Dr. Franco at Austin Plastic Surgeon, and I couldn't…read morebe happier with my experience. From start to finish, the communication and support were exceptional. Before the surgery, the team texted and called to check on me, provided detailed paperwork about the procedure and risks, and thoroughly reviewed my medical history. I never felt rushed, and Dr. Franco truly listened to my concerns. He was kind, patient, and reassuring through the entire process. This was my first-ever cosmetic surgery, so I was definitely nervous, but it's something I've wanted for a long time. I flew in from Denver because I didn't feel confident in my local options, and after a lot of research, I found Dr. Franco through Bliss, which connects patients with vetted and highly reputable plastic surgeons. I immediately felt I made the right choice. My pre-op appointment was smooth and efficient. I arrived a few minutes early, and they brought me back almost immediately. Dr. Franco walked me through everything step by step, answered all of my questions, and made sure I fully understood the process. On the day of surgery, even though I was anxious, I felt completely taken care of. The entire team from the nurses to the nurse anesthetist to Dr. Franco himself , made me feel safe and supported. They were warm, professional, and attentive. I'm currently one day post-op, and everything is going great. The results already look promising, and I'm excited to see how everything continues to heal. I'll update later in my recovery, but so far I couldn't ask for a better experience. If you're considering surgery and want a surgeon who is skilled, thorough, and genuinely cares about his patients, I highly recommend Dr. Franco and the team at Austin Plastic Surgeon.

I want to share my experience so other patients, especially transgender patients and domestic…read moreviolence survivors, can make informed decisions. After my nose was broken in an abusive incident, I contacted Dr. Weinfeld's office for a revision consultation. The first nurse was kind and said they could get me in quickly. When my financial situation improved a couple weeks later, I reached out again and explained the urgency. Another nurse then reviewed my message and told me they no longer wanted to take me on as a patient. This was very distressing, especially as someone reaching out for help after trauma. When I called to clarify, I received scripted, dismissive responses and no willingness to reconsider. I'm posting this so others know how the staff handled my situation. If you need supportive or compassionate care during a vulnerable time, please take my experience into account.

Trying to be a new patient made my app. I showed up filled out my paperwork about 30 min later. I…read morewas called to the desk and appointment needed to be rescheduled. Seriously..call me ahead of time and cancel over the phone don't wait for me to come in and waste my time. Unprofessional.. 2nd time around someone called ahead of time confirmed app. I showed up checked in with minimal wait time. The app went great. I will be going back for future skin exams and will recommend friends and family.

Very disappointing experience. I waited over 20 minutes to be seen after taking time off work for…read morethis appointment, only to be rushed through an approximately five-minute visit. I wasn't given a full-body skin exam and, more importantly, I wasn't even given the opportunity to fully explain my specific concerns, including skin issues and symptoms I wanted evaluated because of my medical condition. The doctor seemed more focused on getting through the appointment quickly than actually listening to why I was there. I understand offices can run behind, but patients should not have their appointments rushed because of it. Afterward, I was expected to continue waiting even longer despite explaining that I needed to return to work. When I expressed that I was unhappy with the visit and asked for my copayment back because I did not feel I received the care I came for, they refused. I took time off work, paid my copay, and waited to be seen. The very least I expected was enough time to explain my concerns, have them properly evaluated, and feel like the doctor actually cared about why I was there. Unfortunately, I left feeling completely unheard and like my concerns did not matter.