Considering ourselves extremely lucky to have found Mountain View Jeep. Our Wagoneer started to…read moreoverheat while on a road trip down south. Drove right into the service center where Lathan greeted us and assured us right away they would try to help us. Walked us to the waiting area with snacks, coffee, and drinks. LeBron the sales manager sat down to talk with us and asked us about trip and made us feel right at home. When they diagnosed the problem, they let us know right away it was going to be a couple of hours, but would try to complete the job as quickly as possible. We asked if there was any way we could be driven to the mall to kill some time. Jon drove us all the way to the mall and had us laughing the whole time. Connor kept us informed the entire time our car was in service. When our car was completed, they let us know right away. They even washed it for us before we got back on the road. If we lived closer, they would 100% have our business. Thanks again to the entire team!!!

went to get my headlight on my 2014 Ram replaced today. Made an appointment but they had no…read morerecollection of it. so they took my truck in while my wife and I waited over 2 hours then service guy came to me and asked if I was quoted the price of the bulb at $60 odd dollars and I said yes since when I booked my appointment the guy on phone needed my vin to find part number, so he told me price including part and installation. Well then I get told it's not that price but over double that price. Now it's over $200 to get it done. Told him just to bring my truck to me and I'll do it myself and was informed he had taken it all apart and they were charging me $100 no matter. Do not take your vehicle here for any service at all they will rip you off and give you attitude even if they are in the wrong.

I've bought many vehicles throughout the last 60 plus years. Just had the best experience ever with…read moreJim, a true honest gentleman. This was an out of state transaction too. Wonderful! Thank you Jim! Al Miller

Jimmy is the best! For our business we have purchased 2…read morevehciles from Jimmy over the year and now we have Jimmy looking for our 3rd so we may purchase it from him. He is honest and will do what it takes to make sure the customer is satisfied. We also sold Jimmy our personal 99 Jag to him because it was too far gone for us to repair. Not only did he restore it and make her beautiful again, he gave us the opportunity before he put it on the sales lot to purchase it back for less that what we would have paid to have all the repairs done. Glad to have our beauty back.

Complete lack of communication and understanding when I called to book the service which lead to me…read morewasting my time and gas to come be told they couldn't do it. You should listen to what your customers are telling you when they call instead of dismissing them so you can get off the phone.

Brought 2015 in for recalls, they said 2 days, it'll be two weeks tomorrow mornin, for they said a…read moresensor might be bad? I'll never go back or recommen, they dont even call or anything you have to call them,why does it sit there instead of the fix and I can get my truck back

I called in January of 2026 to get a quote and book an appointment for my 2019 Honda Civic Sport…read moreHatchback for its 100k mile service. I spoke with Joe over the phone in January for the quote, as listed in the photo the top portion is what I was told would be done on my 100k service, the water pump, timing chain, serpentine belts, and coolant flush for $800 including parts and labor. I even confirmed multiple times everything listed would be done, because even I thought the price was low. Joe guaranteed that yes, all of this would be done and they could get it all done in one day. I then asked if he could quote me for a brake flush and brake pads which is listed in the bottom portion of the photo. I went ahead and booked my appointment for today March 19th as I am on vacation and it was the most convenient time for me without taking any extra days off work. I arrive this morning at 9am to drop off my car for my scheduled appointment, when I arrive they can't find my information in their system, it's like I never even booked an appointment, no biggie, I give Clint, the person helping me all my information and tell them what I'm there for. Clint then proceeds to tell me that in the 100k service it in fact does not include the timing chain or water pump, the 100k service only includes spark plugs, serpentine belt, and coolant flush and then quotes me $939 for this 100k service. That $939 did not include the brake flush or any brake pads. When I bring up the fact that this is not what I was told over the phone by Joe, Clint says "Joe is just the guy who answers our phones." If Joe is the guy who "just answers your phones" Joe should know what he's talking about. Your customer service representatives are typically the first point of contact with your customers, they are the ones who give your company the first impression to your customers. There was absolutely no apology from Clint over the confusion, no professionalism to even try to fix or resolve the issue just a shrug of the shoulders like 'no big deal'. I live in Jasper TN which is a 40 minute drive from Economy Honda Superstore I wasted an hour and 20 minutes of my time to drive out there, (my husband also drove his car out there so I wouldn't be stuck waiting at the dealership all day for my car to be finished) and back home just to be told what I was quoted was wrong and that they would not be doing what I was told they would be doing and that it was going to be $100+ more than what I was quoted for less work. I work in customer service myself, I understand mistakes happen and things can change but the absolute lack of accountability of their mistake is baffling. I would not recommend taking your car to this place what so ever unless you like being lied to and treated like you're not even worth their time.

Monday, April 28, I called the Honda store told him my scenario I needed to get fluids changed…read morebecause I'm on my way to Florida. I called the store service department with Jefferson and explained him the need for me to get down to get the services taken care of and he says sure come on down, when we got there, I was treated with the most professional way I have ever been treated at any dealership! I have other services from other specially in Reno Nevada. They give a terrible I would never go to. Bill Pierce Honda in Reno Nevada a terrible place. Jefferson treated us in the most professional manner I've ever seen Services that I've ever witnessed in extremely long time! I highly recommend this Honda dealership, they were quick. They were reasonable, and they completed the mission.

Wonderful people!!! So helpful to us!! Highly recommend!!! They made the car buying experience such…read morea no hassle transaction!

I got my grandmother dream car from here for Mother's Day. I live in Atlanta but I was in town…read morevisiting and drove past this establishment and saw her dream car a Camaro. Everywhere I looked was very pricey but they were super affordable so l checked them out. I test drove it and knew it was the one. I can say going here I learned the difference between a car lot and a dealership. I'm used to getting my cars from a dealership. The only real big difference is the lot is buy as is. When I got the car it was a few issues, it needed 2 new tires and new brakes all around which was kind of costly. I would rather have everything fixed and included in the price. But the car was great and my granny loved it and I got everything fixed the same day. I would like to say that this was the fastest process once I got back in town to get the vehicle. The whole process took like a hour or 2 not long at all compared to my other experiences. Their communication was Al and always picked up the phone and answered any questions or concerns I had when I called. They are very honest and straight forward I really love that because I did bring up the issues with vehicle and she let me know like this is a buy as is lot so that explains pricing of vehicles. They make sure the vehicles are priced well for what they are worth. So far no issues my granny rode it to Atlanta one weekend and there were no issues at all. My experience was pretty great. This is a very fine establishment and they even let me borrow this big bow to put on top of the car for when I surprised my grandmother. I appreciate you all a lot for making her day special and will attach photos and videos below. In a month or two l will make updates to review letting you all know tag process and if any issues come up with vehicle but so far so great and I enjoyed doing business with this establishment. Here with an update so the experience was great and very quick process the only thing I can say bad is it being, a car lot so it's buy as is. It was a couple of things wrong with the car costing roughly around $2000 within the first 30-90 days. Battery, alternator, tires, and the rims are scratched up bad and something else is wrong it keep making a noise but I haven't figured it out yet but I'm used to dealerships so I now see the big difference. They're good business but I would rather most things be good on the car and everything be fixed and added to the price or something. Then like every-time something is brought up wrong with the car even before purchase it's kind of like a oh well type of response. Like when I emailed about the alternator I was told," Alternators do go out on cars. It's worked fine when you bought it." Which I get it it's buy as is . But a lot of things being wrong the first 3 months is not so good. But at least they are always willing and quick to respond. But yes this is my update.!

I recently traded in my 2015 Kia Sedona for a 2020 Kia Telluride at 423 Wholesalers on Ringgold…read moreRoad in East Ridge. I secured my loan through Southeastern Financial, and I purchased the Route 66 Extended Warranty that would cover the car for 36,000 miles. I went to pick up the car and found that it had a 6" crack in the windshield with several other severe chips. I went back in and asked when did the crack and chips happen. They acted like they didn't know, but Regina said that she could have it fixed and I would just have to pay her cost. I ended up getting the windshield replaced at Safelite myself. A few of days later after I driven about 200 miles the car started bucking when it got around 25 mph, and it threw an OBDI code: P0741 which states that the torque converter was faulty. I drove back to Southeast Financial and asked how locked in I was in this deal because I was already running into transmission trouble. They told me to call the extended warranty company to let them know what was going on. I did call and was told not to make any trips with the car but to take the car to a transmission shop of my choice as soon as it was convenient. I went to Midas Transmission Repair first because they have a very high consumer rating. Midas said that they did not work with Route 66 Warranties, but pointed out East Ridge Transmission a block from them. I took the car there and told them what was happening. It started with a little glitch, but then got a lot worse. A few days later I was notified that a claim for transmission repairs had been denied. I called Route 66 Warranty and they told me that the car's transmission problem was a pre-existing condition and that they would not cover it. I asked Route 66 what good was their extended warranty if they won't cover the bill. They told me that I didn't wait long enough to call for a claim. I asked them if they really thought that I would buy a car with a bd transmission? They said that the claim has been denied and that they couldn't do anything for me. With the car still at East Ridge Transmission, I went back to 423 Wholesalers and told them what was going on. Regina swore they never had a problem with the car (even though the car sat in the same place on the lot), and since it was past 7 days, she could do anything about it. She said the car was sold As Is. Meanwhile, I'm stuck with a $4,000 transmission bill when East Ridge Transmission fixes it. I would never have purchased the car knowing it had major problems. I should have known better to accept the car with the cracked windshield. it was not cracked a few days earlier when I test drove it. I became very leary about 423 Wholesalers when Regina said she could have it fixed for her cost With no cost out of her pocket. I guess I was ripped off in every way possible With this vehicle purchase.

Nice guys. Needed a…read morelost key replaced on a Saturday. If this didn't work, I needed to catch a plane home instead. Tight window. They squeezed me in and got this done in under an hour. Super friendly.

They are disingenuous. Sold a vehicle with hidden issues that came out not long after the sale,…read morejust a few days. They refused to work with my in any way. Buyer beware!