A negging veterinary office. While they present as a kind of boutique, upscale cat hospital, their…read moreplaybook seems to be to criticize your pet parenting to the point you're wondering if they're going to call CPS on you. Then they upsell on unnecessary tests and services. I had to negotiate several hundred dollars of unnecessary costs out of what should've been an urgent care visit for a sick cat.

I am writing to alert Dr. Jane Brunt to what happened today at the office. My cat has been a…read morepatient at CHAT for 6 years. In that time, we've had nothing short of perfect service from the vet techs and the vets. They have been wonderful. Very clear. Very transparent. Very kind. My cat has adored them. This time--today-- I met with a senior vet tech (name unknown) and Dr. L about a dental issue. My cat had lost two front fangs. First, the cat was evaluated by senior vet tech name unknown, who weighed her, briefly looked in her mouth, and listened to her heart. Then, Dr. L came in. Dr. L took a thorough look into her mouth and said there was some inflammation; she should get a dental cleaning; and there may be part of a tooth left in one of the fangs that might need removal. He quoted an estimate of about $1500. He said it might take month to get an appointment because they were booked out. He left and senior vet tech came back with an estimate of $2400-$3100 with FOUR extractions. He also told us we could get in the next day. This was whiplash. I asked him go over the bill with me. I could not reconcile the vet citing one possible extraction and a cleaning with the vet tech citing a possible four extractions. He said that I could choose not to follow his recommendations but then, my cat would be in pain. I asked to speak with the vet. Dr. L again. Dr. L came back in with the practice manager, a woman I'd also never met. He said (contrary to what actually happened) that he'd barely looked in my cat's mouth. I asked him to look again and he refused to look into her mouth again because he didn't need to. He said that no one could know how many extractions she would need until she had xrays, which could not happen until she was sedated (understandable). He said that the estimate he gave was just an estimate too. I pointed out that it was a bait and switch. Dr. L and the practice manager protested. Dr. L said sarcastically that from now on he'd lead with the high estimate. I showed them that their files did not indicate any gingivitis in my cat and no one ever mentioned it. They said that is because no one looked thoroughly at her mouth. Huh? They told me several times that we did not have to do the surgery for the cat and I echoed what senior vet tech said, "if I didn't do it, my cat would be in pain." They agreed she would be and said senior vet tech was just being transparent. We went back and forth a few times before the practice manager declared the conversation non-productive and suggested I find a different vet to do the surgery since I clearly "did not trust them." It seems to me these particular individuals are running an office with a message "we only want to help you if you are rich." When I raised the issue of cost, they suggested, I shop around to other vets and perhaps go to the ASPCA because shelters also do dental work. I told them sadly that after six wonderful years with CHAT, I would be leaving to find my cat a new vet. Dr. Brunt, none of this is ok. My cat and I have come to your office yearly for six years and have never been treated with anything other than kindness and care. I am writing because I thought you should know.

Best Vet we've found in Baltimore!…read more To give some background: we used to take our dog Luna, a 1.5 yr Chihuahua that has congenital renal dysplasia and recurring pancreatitis, to Eastern Animal Hospital. Eastern was ok at first, until about a year ago, and are now just a disaster. There are so many Vets that work at that practice it's a different vet every time, there's not much personal empathy expressed by them, not much listening and understanding, no relationship with your pet...they're a machine: get your pet in and get them out. They still take forever, so it's for nothing anyway. Whenever you call for questions you're ALWAYS talking to a technician who doesn't have any background knowledge on your pet and *their history*. We are very thankful for the staff at Eastern, just not quite the right fit for us. We knew about Aardmore because it was geographically the closest vet to our house and we ended up rushing our cat there one day and had a good experience. We decided to start taking Luna there after that because of our bad experiences at Eastern. Wow, what a difference! We have taken Luna twice over the last couple of weeks and already have a great relationship with Dr. Tuckerman. She is wonderful. She is smart, understanding, and a great listener. She always remembers exactly who we are and who Luna is, and understands her unique medical history. We explained the treatment plan we had with Eastern and she already has helped us with some new treatment ideas and suggested a different prescription diet. She put in a prescription for us to have nausea medicine on-hand for when Luna's pancreatitis strikes and that's a lifesaver. This clinic is smaller than others and doesn't many, many vets, so its nice to always be able to see Dr. Tuckerman and be able to reach her. She really does care when she asks for updates on your pet. Alongside Luna's experience at Aardmore, our cat Tenley went in for a mass under his tongue. We worked with Dr. Pineau, and he was also kind and knowledgable and did an excellent job removing the mass. Tenley healed from surgery very quickly and easily and seems much healthier (and thank goodness the mass was benign). We are so glad that Aardmore is here in our community. They really WANT to help our pets and they make sure to take good care of us humans as well. For those of us that LOVE your pets, we are very serious about veterinary care, and we are very happy with Aardmore so far. Thank you Dr. Tuckerman and Dr. Pineau!

I first took my dogs to Aardmore Veterinary Hospital in 2016 when I moved to Baltimore and I have…read morealways been pleased with their services. I think their prices are very reasonable and I have never had to deal with any issues. The doggies and kitty are examined in the hospital's examination room in the back, but I have no issue with that. All staff and doctors have always been very responsive, polite, accommodating, and caring, again, never had an issue. I now live over an hour away from Baltimore, but I still continue to bring my 2 doggies and kitty here.

I cannot recommend Mohr Paws enough!…read more We've been using Mohr Paws since 2019 (almost 5 years now) for daily walks and the services have consistently been 10/10. The owner, Amanda, has been communicative, friendly, and loves our dog like her own. Sarah is our main walker and shes AMAZING. Their walkers all go above and beyond with pets, toy play, and lots of pet cuddles too. We love the picture updates on walk days, complete with adventure tales, a map of the walk route, and information on potty breaks, water refills, etc. With great communication, easy scheduling, and friendly service, I can't recommend them more to anyone in Baltimore County looking for a dog walker.

This company is the best thing that has happened to me and my dog. Amanda and her staff are very…read morereliable and take care of my dog like he is their own pet. They send a synopsis of the visit along with multiple pictures. I feel at ease when I go out of town and leave him with them for a few days. I recommend Mohr Paws to everyone with a pet.

Really big fan of doghouse girls. They have a really impressive follow-up & an online account…read moresystem so you can submit Scheduling requests and be updated each time the pet sitter comes to visit. They upload pictures for each visit, too - very reassuring for trips/vacations and any first-time clients. Highly recommend

Great for nail trims for my sensitive pup. The staff is courteous, patient, and supportive! Highly…read morerecommend their service

A few months ago, our dog, Alfie, became what we called, Facebook famous, after his door dashing…read morehabit resulted in his photo being plastered over all the Baltimore neighbor groups. After his last great escape, I realized that he needed some exercise to break up the monotony of his day. I emailed Andy and he was kind enough to come out that day and meet Alfie (and us, the humans in Alfie's life.) Andy started coming the next day to run with Alfie and wear him out until we get home. It's only been a few weeks but so far, so good. Andy is a pleasure to deal with. He's communicative and great with both people and animals. We really can't thank him enough for everything he's done for us and for Alfie.

We went on vacation for Memorial Day, as promised, and once again asked Dan to stop by and take…read morecare of Miss Kitteh. As always, he did a fabulous job - she was fed, entertained, and treated like the Royal Highness that she is. I had written some detailed instructions this time because of certain changes that had occurred since their last visit, and everything went smoothly and exactly as planned. To top it off, Dan actually let me know that I had overpaid them and said that he would credit my account for a future vacation - now that, my friends, is honesty. As far as I'm concerned, they can keep that money as a tip, because they surely deserve it. I am so glad that I selected Dog Day Afternoon as my pet sitting provider. As you can see by the other reviews, they're unmatched in both care and customer service.

We had our first vet appointment at Northwind Animal Hospital this week and so far we are really…read morepleased! We got checked in really quickly and the clinic looks nice. Laura Jean was the vet assistant and she was so great with our cat. She really loved on him and he wasn't afraid of her at all. I hope she doesn't mind that I took a photo - it was just such a cute moment when she held him. Dr. Lentz was a really nice and knowledgeable vet and took time to answer our questions. She trimmed our cats nails with ease. The whole appointment was quick but we got everything we needed. We found out our cat has worms and they were prompt in calling us and getting us the medication. We're still waiting to hear about the blood work but so far so good with this office.

I've had a very disappointing experience with Northwind Animal Hospital, especially because I have…read morebrought both of my Golden Retrievers there since they were puppies and had generally positive experiences in the past. One of my dogs is now five and has severe anxiety. This became much more noticeable after he was neutered. We have been trying medication, but it does not seem to be working, and his anxiety has continued to get worse. He shakes when I leave, breaks pieces off my door if he is outside for even a few minutes, and will barely leave the house or get in the car. When I called and explained how serious this had become, I was told to bring him in for his annual visit. Over the next couple of weeks, he seemed to get worse by the day. I responded to their text message because I was frustrated and concerned. I understand my message likely came across as frustrated, because I was. I was trying to get help for my dog. What made the situation more upsetting was what happened after that. After I sent the text, I saw Brittany McMahon's name appear as having viewed my Facebook story. Brittany is the assistant manager, and she was also the person I ended up speaking with by phone. During that call, she told me the team had reviewed my text message, so there had clearly been dialogue among the team about my complaint. I am not claiming to know exactly what was said, but as a customer, that sequence did not feel neutral or professional. I sent a frustrated message because I was trying to get help for my dog. I was then told the team had reviewed that message, and I also knew that the same manager involved had looked at my personal social media. Readers can draw their own conclusions about how that feels from the customer side, and what a customer might reasonably wonder about the dialogue happening around a complaint in that situation. The call did not feel helpful or compassionate. It felt like I was being judged for being upset, rather than supported through a difficult situation with a dog who has significant anxiety. Instead of feeling like the practice was trying to help me figure out next steps, I was told they could send me my dogs' records. I understand the practice may be going through a leadership change, and maybe that has contributed to the experience. But as a long-time client with two dogs in their care, I expected more support, follow-through, and professionalism. If you are taking your pet there for routine annual visits, your experience may be fine. But if your pet has special needs, behavioral concerns, or a more complex situation, I would be cautious about relying on this practice for support.

The appointment went very well, as always, the ladies are very upbeat and very nice, my fur baby…read moreloves them all, he's always happy to see them, and they clearly show that they're glad to see him, I can't say enough about the kindness and care they give Bear, and my new kittens, Button Candy and Buttercup, if you're in need of a veterinarian, I can't think of a better place than Erdman Animal Hospital

Dr.Kiel is the best takes care of my pets like they are his. I love him!! I'm going to hate to see…read morehim retire!

I highly recommend, they are always able to fit us in when we find out with little advanced notice…read morethat we need dog walkers. Their rates are lower than others I've found in the area. I so appreciate the text photo updates of my dogs out on their walks or playing in the yard.

Best pet service ever. They take amazing care of our special need pups and are wonderfulread more