1 star poor customer service experience…read more I arrived at Wentworth Family Therapy without an appointment hoping to speak with someone about scheduling a visit since their website says they are accepting new patients. I expected at least a brief conversation or some guidance. When I arrived it was confusing because there are two buildings. Inside the waiting area was small with a few people coming and going. Behind the door labeled for staff I could hear people talking casually not working with clients while I sat waiting. The sign said to take a seat and wait for the receptionist which I did. No one acknowledged me for nearly half an hour. When someone finally came out her attitude felt cold and unempathetic. After waiting so long I was told they had a waiting list for VA veterans using TriWest but I could be seen sooner if I paid out of pocket. That left a bad taste in my mouth. To be clear my review is not about the therapists' professional abilities because I never made it that far. This is about my first impression and the lack of basic customer service. When a place advertises they are accepting new patients the least they can do is treat walk-ins with respect and kindness. I hope others have a better experience but mine left me disappointed and questioning the professionalism of the practice. Good therapists are hard to find and this experience did not inspire confidence.

I have been seen by one of the counselors here for the past 3 years. They have been very…read moreaccommodating for my goofy schedule, and always delivered with a kind, unbiased approach to meet my needs for perspective, understanding, and actionable solutions in the form of suggestions. I would not hesitate to recommend their services to anyone needing counseling or just perspective. They can provide diverse counseling needs to many age groups in an unpressured environment.

Around October, we had a neuropsychological evaluation done by Dr. Julie. Although she was very…read morebusy, she set aside time on the weekend to help us. That for us for already a good sign. Our son, who has found it difficult to communicate in general, opened up to Dr.Julie very easily. The result of the evaluation not only helped us make the appropriate educational decisions for our son, but also finally got to the bottom of what our son needed. We had consulted with many professionals about our son's fatigue (even his psychiatrist and doctor could not figure out why he was always so exhausted), but Dr. Julie was the ONLY one who recommended a sleep study. In fact, it was this sleep study that revealed he had sleep apnea, which only worsened his sensory issues, fatigue and ADHD related symptoms. A CPAP mask should help alleviate his fatigue, which is such a relief! Dr. Julie is not only highly competent, but she is also kind, compassionate and thorough. We are grateful for Dr. Julie's help!

I could use a lot of words but here's the short version: I don't give trust lightly. I…read moreunreservedly trust Dr. Barta with my life. She was instrumental in me having, at 56-years old and for the first time, a life worth living. It's been almost two years since I began seeing her (we stopped last year) and I am happier than I was capable of imagining a person could be two years ago.

My family and I have gone to this clinic for a few months now and I am impressed with the care that…read morewe've received. The ANRP, Ms. Kim, has been so kind and straightforward with every checkup. She has answers to all the questions we may have and it's reassuring knowing that you have someone that's so knowledgeable caring for you and your family. The assisting staff are also so kind and make our visits enjoyable. 10/10 would recommend!

Easy to get an appointment. Open to telemedicine. Thr bad is high nurses aid turnover. Web site…read moreis substandard,

Dawn Toney was our reunification counselor since 2016 and never reunified us. In fact she sided…read morewith my ex the alienator. So much, I reported her to the Dept of health and they found enough evidence to do an investigation. Olympia therapy ruined my relationship with my kids. I'm trying to get refunded.

I have had such a lovely experience at Olympia Therapy. I worked with Katrina Swenson for several…read moremonths on my anxiety problems, and she gave very pragmatic and goal-oriented advice. Her calm, understanding demeanor and approach to therapy helped me immensely, and she helped me feel very comfortable sharing personal information. Because of an insurance snafu, I ended up with a large balance owed after our sessions. Olympia Therapy was very understanding about the financial challenge this presented and did not pressure me to pay my balance off immediately. They offered me a payment plan, and did not send my account to collections after it took me many months to pay it off. When I eventually came in to make the payment, the receptionist showed genuine concern that I should continue in therapy if I felt like I still needed it. I told her that I could not afford to pay Katrina's rate with my lousy insurance and high deductible, and so she gave me options of other therapists at the practice that charged a lower rate. The people at Olympia Therapy have been nothing but kind, and with the new information, I think I will try another therapist there that charges a lower rate. I cannot recommend Olympia Therapy enough!

We've been attending the clinic for 3 years now. They went through some rough patches with staffing…read morewhere they didn't even have a doctor for a minute but that's been resolved. We love Dr Weber, the nurses are nice, and the front staff are always kind and professional. Also they are the best at managing lots of phone traffic- I know if I get put on hold I won't get dropped like in so many other medical offices.

This was mine and my wife's first try at a pediatric dr after our son was born just 2 weeks ago…read morenaturally. My wife did a water birth at a birth house. (She did amazing!) But we get there for our 2 week check up (even though we had our 2 week check up with our midwife). Lisa Barer, MD walked in and didn't even introduce her self until later in the appointment. We could already tell once we told her that we did a natural birth she started to judge us. Then we said we wanted to do an alternate vaccine schedule (didn't say we didn't want to vaccinate our son) according to Dr. Sears book, and she instantly said "well that book isn't based on facts and it's band in the UK just so you know." And then my wife had a complication about the placenta being delivered and the sack, staying attached to her uterus during labor and Dr. Lisa said very rudely, "I don't know if they told you but you could've died." Then to top it off, she started to poke fun about his birthmark on his face and came back in the room just to take a picture of it, saying she needs records and to keep an eye on it. 10/10 do not recommend.

Dr Ye did not inform about side effect like fatigue and neuropathy till symptoms appeared…read more Billing is a joke. They didn't bill insurance for over 4 months, when they did bill, they did not indicate any monies I paid in cash directly to the office. Therefore my insurance company did not have accurate information regarding my out of pocket expenses I had paid. Never would I recommend this place!!!

My husband is currently a patient of Dr. Ye's. Since his involvement in my husband's illness, Dr…read more Ye has been absolutely amazing. He is extremely intelligent and very knowledgeable about my husband's rare type of cancer. He always explains things in a way that can be understood by someone who is not in the medical profession. I would recommend Dr. Ye without reservation.

I love this dr.office! You can always get in quickly usually no more than a week! The receptionists…read moreare so friendly and the doctors actually listen to you!

As a health care provider, mental health advocate, and mother I am completely distraught and…read moreoffended about my family's experience today with Dr. Garofalo for my daughter's 6 month well child appointment to establish care. My husband and I had both previously seen Dr. Poling as our primary care and had great experiences, so I was excited to transfer my daughter's care to Link as well. However, my husband was met with criticism and skepticism regarding our childcare choices and I was completely shocked to hear that the Doctor noted my Bipolar Disorder and in the same breath asked if I was "living in the home" despite the fact that I am listed as the primary contact, and am the primary prescriber for our family's insurance plan, and signed that I was in fact the one preparing new patient paperwork. Because my husband was the one to take my daughter to the appointment, it was assumed I was an incompetent and uninvolved parent due to my psychiatric disability. This is blatant sexism and ableism, and I am dismayed that a provider that claims "he is skilled at addressing mental health" (as noted in his bio on the Link website) would perpetuate this type of stigma. I'm curious if he asks every mother that attends her children's appointment alone if their father is in the picture, or if he himself has attended every single doctor's appointment, school and sporting event in his children's lifetime. I absolutely loved Dr. Poling (she is the only reason I'm not rating as one star) but I am not comfortable having myself and my family treated in a clinic at which this provider practices. Dr. Garofalo's behavior and clear biases against working mothers and those living with mental illness is antithetical to Link's statement that "We practice medicine with a philosophy that centers the patient's values and experience, and pursues racial and social health justice." I truly hope Dr. Garofalo will reconsider how he interacts with patients and do some true introspective work regarding his biases.