I use reviews for big projects, I thought it was worth time to write a review for Euro Design…read moreRemodel to help others.
Their business model is different. You buy whatever fixtures, tubs, tile, accessories and they charge labor to install. You also pay for any materials used to do the work, they provide receipts.
We used them for a master bath remodel including new tub, increased shower size, (tub, sink, shower) fixtures, new tile floor, hang mirrors, medicine cabinets, and electrical heater. No new countertop or cabinets. We were told the job would take 2-3 weeks to complete. Job started on May 3 and completed on July 20. It was an adventure!
They were a little cheaper, however, for the amount of correspondence required and project management required was not worth the the extra savings. There was a nice guy Dan who would come to help solve the problems. Always seemed like there was beef between him and the crews/foreman.
Rafael was great in helping us pick out tiles and fixtures for things to match.. Took the time and met us at the store and spent 2 hours with us. If problems start to arise on the job, he says to contact him, but then he points you to the owner Tom which was disappointing.
We had three different crews. There were several negligent, clumsy errors, things got installed that didn't work properly. Specific details below if you care.
For an electrical change order I got billed via subcontractor, EDR tried to bill me for those materials as well. When final payment time came, I was billed for materials that they had to purchase due to their own repairs. In the end, I did not have to pay for the rework materials or the subcontracted electrical materials. I shouldn't have even had to argue that though with Tom.
We have had one leak 6 months after under shower into kitchen ceiling, tape lines showing 7 months on newly painted walls and cracked caulk all around the tub. All have been fixed with the 1 year warranty we got.
I would not recommend them for a remodeling job. Choose carefully.
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Specific details of issues if interested:
- Separated storm door from house, didn't tell me, found myself when trying to close the door after they left.
- First crew stepped in between floor joists into our kitchen ceiling, took down almost full sheet of drywall into the kitchen. Piping chipped hardwood floor. Purple plumbing glue spilled on kitchen floor.
- First crew built the tub decking the wrong size that had to be rebuilt with new materials.
- Second crew worker fell down steps and broke arm
- Third crew, after 10 mins conversation how to lay floor tile, floor tiles were laid in the wrong direction
- Accent tile installed without grout spacing, had to be taken off and reinstalled
- Inconsistent (charcoal) color grout on floor. In spots it was dark gray and other almost white. Was told sealing would make it better. It did improve, but still not correct to this day.
- Crew couldn't find connector to install tub piping for 3 weeks. I ended up calling Kohler myself to ask what specific connectors were required.
- Tub fixtures and sprayer did not work properly, both would be on the same time, diverter was not installed properly.
- Sink drains were not attached to be able to open and close drain.
- Shower drain was installed higher than the floor, so we had huge puddle in the middle. Shower floor had to be ripped up and redone.
- Crew didn't know how to install the shower door. Threw away parts that were needed and had to contact company to send parts again.