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    Beer and Wine Payless

    2.0 (1 review)

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    14 years ago

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    Total Wine & More

    Total Wine & More

    3.3
    (43 reviews)
    2.8 mi
    Budget friendly
    Family-owned & operated

    Came in on a Saturday around 1ish to shop for a house warming party.. when I walked in, I wasn't…read moregreeted but honestly no big deal.. I don't think they do that here. I walked straight up to what I was looking for, but to my surprise they were out of the flavor I needed. I walked around some more to see if maybe they are in another area but didn't find anything. So I walked up to the front to ask, and it turned out they do have more but they are alllll the way at the top lol! The associate told me that she would get someone with some equipment to get it down... So then I start the wait game, atleast 10min. Go by then another 5 or so go by, I see the same associate walking around, smiling with coworkers, while I stand in the same place waiting on her. Needless to say NO! she did not come back, to check to see if I had what I was looking for... I had to go and walk up to her again to ask if anyone was coming. Smh. She walked away to get some help, but not before telling me that someone did get the liquor but got the super big bottle instead.. but if that's the case.. why didn't anyone say anything and just let me stand there! So eventually they came with the machine and got the liquor down. Honestly it could have been an in and out trip, but instead I was inside probably 20min. Or more. Yes, ofc I'd go back because I always have a good / alright experience... but I'm going to stick to the other location instead.

    After today's experience, we won't be coming back here. I was with my partner who is 32 and I am…read more37. He didn't have his ID on him, so they wouldn't sell us a bottle of wine. I asked if he could just leave and I'll buy the wine and they said no. They made it extremely difficult to buy two bottles of wine and we've never encountered this before. Stephanie, the female manager could've easily handled it, but instead she lost a lifetime customer. Sidenote, they allow vendors to offer samples without carding customers. Stephanie said that's not her problem because they don't work for Total Wine & More. They have been doing this for four years. And also, we've never heard of the group policy where they card everyone in your group until today. But today, Stephanie decided to go on a power trip.

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    Beer and Wine Payless - beer_and_wine - Updated August 2026

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