If I could give a NO stars I would, let me tell you my experience with this company. My furnace…read morewasn't heating, so I made the call. The tech came out and let me know it was a valve that was needed and that it would take a couple of days to order and get back for repair. The guy came back and replaced the valve, I paid for the diagnosis and repair, but the furnace was not fixed, over $500 paid. The next day, the tech lets me know he fried the controller so I will need a new furnace. I said ok, let me know how much it would be can you give me estimates. He let me know that Laurel will possibly deduct the work put into the new install, I said great, that sounds good. As he was talking to me, he let me know he tried a few things more things the day prior and that he made the problem worse, so I need to pay him over $800 additional. My blood started to boil, let me get this straight, you quoted me and I paid over $500 dollars so far, and because you had some time on your hands decided to try a few more things that made things worse and now you want an additional $800 and its still not fixed? Over $1300 total and its not fixed. Shyster company, as I talked to them about my issue on their business practices, so they shut me down, I didn't give them my email so they told me they would (go through other means to get their money) they wanted to keep on explaining to me all the work they did that evening, the work that they didn't get approval to do those things and didn't fix in the end. They wanted to tell me it was my fault for having an old furnace. Is this the kind of company you want in your property?
UPDATE:
----------------------------------------------------------------
I called another HVAC company to install a new furnace because of my "fried" "toasted" furnace. Talking to the guy, I let him know the furnace might need to be replaced, but if he could salvage it then that would be awesome. I asked that if he couldn't get it working again, then if he would deduct the payment for the work into it while checking it out and start the install immediately. He let me know he would check it out the next day, but start the install work the next day after that if it was messed up. I called him a couple of days later to get an update and he let me know that he stopped by yesterday and fixed it with no issues. I let him know about my situation, he laughed and said, no your furnace is all good, yes older but lots of life still in it. I asked for the bill, and he responded there wasn't much to it the other company was just .....
and no, that wasn't a special order valve, it was told it is common and standard.