was prompt is showing up and did the repair then the next day repaired the damage from the leakread more

I asked for an estimate, if it was free. I was TOLD "No we don't do free estimates. You pay a fee…read moreso we can put it towards the balance of OUR NEW machines." He LOST 3 customers INSTANTLY!!! I'm NOT responsible for HIS PURCHASES...NOR WILL I PAY them for him... DON'T EXPECT SATIFICATION!! They need YOUR MONEY...for THEIR choices!! Doesn't sound like a GOOD company...WHEN did they start bussiness?? Here are his EXACT words: No free esitmates. Huntingdon county.. the fee for the esitmate applies to the bal. Of the new equitment if purchased. I REPORTED HIM...BLOCKED HIM...BBB COMPLIANT!!!

When we experienced biller issues Rabenstein originally was to arrive the next morning but we bit…read morethe bullet and agreed to pay the after hours price (big mistake!) even thought it was 3:30pm tech diagnosed it as a bad blower motor. Luckily they had one at the shop ($1300 which I agreed to pay) but not worries thus far. He wrapped up and moved along... the next day, I was concerned about the pricing and asked a local HVAC distributor about the price on the motor and they priced it at $200.... Seriously? 600 % mark up? Looks at the invoice and realized I was charged for 4 hours... my phone log and cameras show he called when he left his previous job at 3:29pm and left my house at 6:30pm. When I called the office the next day they needed to check on a few things but would call me back. Their response: part was another end model and was therefore more expensive. 6-1/2 times more expensive? I have to admit he did tell me it was expensive. As far as the rake, they informed me that they build door-to-door meaning from when he leaves his last appointment to whenever he either clocks out or goes to his next appointment so I was charging an additional hour for most likely his travel home. Sour grapes? Maybe but do yourself a favor. Get the details of the pricing before you commit to anything.

In December I had my furnace serviced by this company. Their service man did a sloppy job and…read moreknocked a line loose in furnace. I found a pool of water. He came back tightened one end of what he knocked loose. Next day more water. They sent another guy who determined the wrong end was tightened and needed the other end tightened of what was knocked loose. Not one issue was had until their workers showed up. I got a bill for the furnace service which I paid on time. Weeks later I got a bill for $68 for their second appearance at my Home where they came to fix something their men messed up. I left two-three voicemails at the office with no return call. Got a call from their office in January which I told their office lady what happened and I had tried to call multiple times with no call back and wondered why I had to pay for their mess up. She assured me she would take care of it understood and not to worry about the bill. Today I got a letter from a local collections office for the same bill she said was taken care of. I expect an explanation. But shocker no call back. This isn't the first issue we have had with this company. The lack of professionalism, organization, attention to detail and honest work is disgusting.

I've had a technician come out for the AC and another tech for the heater and I can tell you these…read moreguys are knowledgeable and willing to share their information in an effort to educate the customer ! I feel comfortable recommending them.

The guy came on time, very pleasant and even though I wasn't expecting all the things that were…read morewrong. He did get my AC back on and it's "knock on wood" still on and creating cold air.

Highly recommended. Best prices and service in town. No pressure or upselling like local…read morecompetitor. Just easy quote of the best price with friendly and professional service if exactly the work we needed. They even added several small service perks at no additional cost. The only place we will go in the future for our plumbing and hot water needs.

Vernon is always very kind and considerate. He is an honest and knowledgeable professional.read more

Based on their Sept 9, 2024 "9-11" ad... I would never use this business. Insensitive,…read moreinappropriate on all levels. Obviously this business did not lose any family members in this disaster, unlike the unfortunate thousands of others who did. This business should be embarrassed for making a joke out of the mass casualties. Hopefully you go out of business.

From the owner: Specializing in Heating Cooling Installation and Repairs along with a 24 Hour emergency Hotline…read morewith experienced licensed Technicians and Installers