Revisit: 7/5/18:
I nearly revised this to a one star, and only saved by the action the management took.
I love my steak, so when my wife received an offer of 40% off the NEW items on the main menu, I booked.
My wife and daughter ordered: Steak, Prawn, Chicken combo, one medium, and the other medium to well.
My son and I ordered: 10oz Angus Sirloin (28 days old) - both medium.
I'll come back to the prices later.
The first mistake the waiter misheard and ordered 3 x the combo, and 1 x Angus sirloin.
He never returned to ask if the others wanted any sauces, and took the deputy manager to do this....
This meant that my wife, daughter and son ate theirs whilst I waited for mine to be cooked.
In normal circumstances I'd have a 28 day old fillet steak "blue", but as it was a sirloin I erred on the side of caution with medium.
My son's steak, as he claimed, was tough and hard to chew, plus it looked rare, but he refused to allow me to get it cooked more. So I didn't to save him from his embarrassment. (NOTE: To people with children, teach them to be confident in complaining if the food is not cooked to their liking. I need to do more to explain to him in the future.)
My food arrived when everyone else had finished. The steak was clearly rare, and tough as old boots. I called the manager over, and told him, that given how old I was, I knew a 28 day old steak when I saw it, and this was definitely not cooked medium. He took it away, and I ate some remnants of my wife's meal (tell you about her experience later).
The food returned, the steak extremely hot, as were the chips. The steak was still very tough. Has to be the worst steak I have had in a number of years. You expect these types of steaks at the 2 for 1 outlets; that have a fast turnover.
I told the manager that this has to be one of our worst experiences since visiting this restaurant, and even he had to agree that it wasn't acceptable.
I asked my wife about her food, and I said that her steak seemed chewable, but the piece of chicken looked dry, but she said this was the best bit on the plate. Although I did try one of the prawns and I thought that these were quite soft and well cooked.
The children had puds. At this point the manager had left the building and the deputy had taken over. She said that she had been told what had happened, and she would be adjusting the bill. I said if she brought it from the starting point of nil, and then negotiate upwards from that point.
It came at first with about £52 with the 40% mains reduction, and my main removed, and the two bottles of wine removed from the bill at £11.99 each. I pointed out that the two bottles of wine were in fact £14.99 each, and she then went away and made a further reduction. As I say they had also taken off the price of my meal, but had included it in the 40% off deal. This final price was £46.84.
I didn't leave a tip for the waiter.
Bill breakdown:
1 x Bottle of Pinot Grigio - £14.99
1 x Bottle of Beefsteak Malbec - £14.99
2 x Bottomless pepsi - £2.89 each
1 pint of Carling - £3.49
2 x Steak, Prawn & Chicken Combo - £37.98 (£18.99 each)
2 x 10oz Angus Sirloin - £42.98 (£21.49 each)
1 x Sundae Popcorn - £4.99
1 x Mud Pie - £5.49
Total - £130.69
Deduction of one main - £21.49
40% promotion deduction - £32.38
Deduction for wine - £23.98
Correction for price of wine - £6.00
As I say final bill total: £46.84. I don't see this as a result, I see it as a meal spoilt. The whole dining experience ruined.
Their loss that evening was: £51.47, as they would have taken off the 40% if everything had been OK.
It will have to be a very long time before I consider returning.
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Removed previous reviews due to space for this last review. Just realised I could have done an update.... Sorry folks, but I feel my previous reviews of this place have been superseded. read more
