We need more girls like that in customer service. They're so sweet and helpful. Keara and Barbara…read moreare amazing.

Horrible experience. Being overcharged $120 because people cannot do math and figure out the…read morecorrect mileage or gas level. Reservation was at 2:30 and when I got there the office was locked. Called the courtesy number and finally around 2:45pm someone open the door. As I entered the office completely reeked of pot. Told me that they were out of furniture pads but I could go to another location to pick them up if I want to. Would have been nice to know that when I made the reservation. Went ahead and bought bubble wrap to take the place of the furniture pads. Was marked 1295 and rang up at the register 1995 so they made a price adjustment. When the receipt came they had charged me for 69 miles instead of the 24 miles that I have documented in the pictures I took. They also charge me 11 gallons worth of fuel which is incorrect. Would not recommend this location for any reason for anything. Phone number and email don't work. So will be disputing the charge with my credit card company.

The location is a bit out of the way; however, it was definitely worth the drive. The staff at this…read morelocation was insanely on top of things, as I made my reservation through the Penske application - it could not have been any easier. Upon arrival I was immediately greeted and completed the necessary paperwork, while they pulled my NEW truck around. The truck I was issued was a 16 foot box truck and the truck had only 5k miles. The truck was absolutely the game changer. It had great A/C, lane assist, adaptive cruise control, legit inverters to charge everything, plenty of USB ports, OnStar, and even a backup camera and electric mirrors. I absolutely lucked out. I opted to use Penske for the reason that they offered a significant discount, which removed the possibility of me using U-Haul, Budget, or the like. Their service was top notch and the truck I had made all the difference. The only constructive criticism I can offer and I know this isn't industry standard; however, I would be willing to pay more for a truck that I could rent one way, which has a lift gate versus a loading ramp. Also, if there is any way to include trucks which have Bluetooth radios; that would seal the deal. If I need to relocate things again, I will absolutely look to Penske first for my rental truck needs. They made this transition EASY.

First time renting from Penske and it did not disappoint. Quick and easy reservation. When I went…read moreto pick up the truck I wasn't there for more than 5 minutes. They had everything ready to go, Keys waiting, Paperwork printed already, Truck up on front, no waiting at all. The reason I was there maybe 5 minutes was because I was asking questions, if not I would've been out of there in less than 3 due to how prepared they where. Contrary to Uhaul which Im leaving a very different review after I finish with this one. The Truck was cleaned, and the most important part... It didnt smell. Its obvious that most of the time people rent this trucks to move, so they work the whole day then jump in to the truck, maybe smoke etc. It didnt smell like that, it was clean. Lastly the truck felt great, contrary to my next review whos truck run in 2nd gear until it gets to 50 mph to drain the gas tank, this ones felt almost new. The 4 stars is related to the price. Everything was 5 stars, but to be honest is pricey. Compared to everyone else. BUT! you get the Customer service, the cleanliness and the quality you pay for. I will definitely pay the price next time to avoid the experience I had just to avoid paying an extra $50

I made the reservation a couple of weeks in advance of my moving date; and then decided to price…read morecheck around. I found a cheaper price at u-haul and decided to go with them. The day before I was to move, I called u-haul to confirm my reservation ; only to find out that the equipment I chose to reserve was not going to be available at the location I had reserved at. ~Sidebar ~ Uhaul will send you to the next location that has the equipment you want to rent , even if it's 30 minutes out of your way . After learning this, I called Penske back, (forgetting that I had made a reservation previously ) and was greeted with the news that my reservation for the equipment I wanted to rent would be available the next day. The agent at Penske, Tori was courteous and very helpful. I explained to her what happened w/ uhaul, and she said that, She gets that all the time from walk ins who show up bc uhaul dropped the ball. I'll be sure and rent again from Penske.

Rude and unwavering effort to disappoint. Every visit, every service, every time. I live close by…read moreand it's the easiest location choice. Not once in more than 10 years has it been anything different than rude. They close at 7pm and when I arrive at 5:40 to fill propane - employee says "why do you people cut it so close to closing"

1/5 Our experience with the U-Haul location in Elsmere, KY,…read morehas been nothing short of a nightmare. We've extended our rental multiple times and tried to renew through the app and the 1-800 number since the store line rings endlessly without anyone answering. Every time we extended, we were overcharged, with no clear explanations, and were met with the manager's rude and dismissive attitude. The lack of professionalism, unnecessary hostile comments, and disregard for customer respect are unacceptable. After emailing U-Haul's customer service directly about these issues, they didn't bother to contact me but referred my complaint back to the general manager, who called me. Unfortunately, this call was even worse. The GM was incredibly unprofessional, taking my complaint personally and speaking with a noticeable level of aggression. He repeatedly interrupted me, questioned my honesty, and insisted that the fluctuating charges were just "estimates charged based on what the system felt was appropriate." He seemed to use the fact our card was declined as vindication for the attitude from "Jeanne" He even suggested that because we weren't allowed to renew through the app, we were somehow being dishonest "because that just doesn't make any sense" By the end of the call, I was left in tears. Luckily-I've recorded the call this time and shared it with the Better Business Bureau and my substantial social media platform, so others know what kind of customer service they can expect from this location. It's clear where the employees have picked up their disrespectful approach. I would strongly advise avoiding this location if you value respect, fair treatment, or clear communication from your rental provider.

supper nice trailer! with everything you need to strap a load. Great person to deal with also, very…read moreknowledgeable on hauling needs.

From the owner: We’re a veteran-owned trailer rental business proudly serving the Northern Kentucky tristate area…read more Whether you’re moving, hauling equipment, or tackling a weekend project, we’ve got clean, reliable equipment ready when you need it. Also includes all the straps needed to tie and vehicle, equipment, or furniture/ lumber, you name it, gloves to keep your hands clean, snatch block, shackles, tire changing wrench, adjustable wrench, wheel chalks, Also our car trailer is equipped with a winch to make your ease of loading your vehicle.

AAA NKY is a very dependable trailer repair shop. They take great pride in their work do a…read morefantastic job and are very reasonably priced. I can always count on them.

From the owner: At AAA NKY Trailer Service Repair & Rental, we are locally owned and operated family business that…read moreplace a high priority on treating everyone with respect. With our expertise and years of experience, you can expect only the very best from us. We are the only company in the area that only deals with trailers and will provide excellent service from minor repairs up to total body repairs on all makes, models, and types of trailers, including box truck, semi-trailer, and cargo trailer repair, maintenance, and fabrication. We also offer renting and leasing services as well as roadside assistance. Please come by or schedule your appointment today 859-962-8445