You know, I very rarely make rant posts but I have just dealt with Bed Rug for a carpet kit for my Connect and it shouldn't be this hard to get something in the mail.
I ordered the carpet with Napa Auto Parts on March 23rd. It took almost a week for the carpet to ship to me. Once it was shipped, it came possibly the slowest way that UPS offered.
When it finally arrived to my city on Friday, April 7th, it was unable to be delivered to me as UPS claimed they had no apartment number for my carpet. This is an error on the part of Bed Rug as in the same order with Napa was another part for my TC from a different company and it arrived with no problem.
When UPS informed me of this on Saturday, April 8th, I was unable to add my apartment number to the UPS order as only BED RUG WAS AUTHORIZED TO MAKE THAT CHANGE. I was willing to give Bed Rug one more chance and I waited to Monday, April 10th to call due to the Easter holiday. I woke up at 6am PST to call first thing when Bed Rug opened as they are about 3 hours ahead of me. I spoke to a very nice lady who said she would take care of it by making the change with UPS.
I felt as if I was going to finally get the carpet I had ordered. Boy, was I wrong.
Upon checking the tracking number at 8am PST, UPS had informed me the package was being returned to Bed Rug. When I called Bed Rug, the same very nice lady told me that she was unable to make the change through UPS, even though Bed Rug is the only one authorized to make a change, and it would be returned to Bed Rug and a new one would be dispatched to me.
At this point all I wanted was my money back. I can't believe it was this hard to get something sent to me in the mail. I get that maybe a TC rear carpet kit isn't something they keep readily in stock, but the whole shipping snafu just really crapped the bed and was the final straw.
At this point I am just going to order some Flexform carpet locally and make the carpet when I do the interior of the van. read more