If you are looking for unique, fun tools for your baking or cooking needs this is the place!…read more The offer free demonstrations in the store on certain days, and they show you how to prepare anything from pizza to pies. They have yummy seasonings and sauces, as well as drink mixes, candies, coffee, the list goes on and on! If you are looking for a housewarming gift or want to treat yourself to a fun combo of a baking mix, pan and spatula wrapped and ready to go, stop in here!

I ordered a platter on December 9. I received notification that it was being shipped on the 11th…read more It is now the 23rd and I was just informed on the order that I would not be getting it until January 6 to the 15th. They charged me $13 for delivery and could not even get it on the truck Until January 6. When I spoke to the customer service rep, they were unfazed by it all and couldn't really give me any answers. I just received notification today that the delivery will not be made until the sixth through the 15th. I will not be shopping at Williams in Sonoma ever again. The customer service stinks.

Recently my laundry machine needed to be replaced. I went to look at the options at P.C. Richard &…read moreSon. Their sales associate Dwight greeted us as soon as we walked inside. They have so many appliances here, from coffee makers and blenders, to every single larger kitchen appliance, TVs, mattresses, even outdoor equipment such as grills. Dwight was very patient in showing a variety of washing machines that are similar to the one that needed replacing. We found an excellent one by Whrilpool. We agreed on a time and day their team would deliver the washer. Sure enough it was delivered as promised. They also hooked it up. The delivery was free. If you would like for them to dispose of an older, large appliance they can do that for you. I have been genuinely impressed with the selection at P.C. Richard & Son, their all around customer service and their product.

My experience with Mike, the salesman, has been wonderful. He's very professional, knowledgeable…read moreand kind. He always does his best to give us the best deals. Where PC Richard & Son falls short is their delivery crew. For the last 15 years I've purchased big and small appliances here from Mike. Some of the delivery crew are great while some don't know what they're doing, don't speak English or don't know how to setup and install the appliances. It gets really frustrating.

Selection, service and value! Thank you for always supporting me and my clients!…read more Keep up the great work!

Cruised in today and was greeted by Wanda, showroom manager. She gave us the grand tour of what…read morethey offer and explained the features of items we were interested in purchasing. Great place, service and covid- safe. Two thumbs up!

This place has everything I need! It's so clean too! I'll be back for sure!!!!!!!!!!!!!!read more

Rude cashiers and workers were very lazy , Asked them for directions they said " It should be…read moresomewhere on that side of the building "

Customer service is dreadful. No matter what time you call customer service, day or night, you can…read morenever get through. Their AI and chat is even worse. Their computer systems are also terrible since anytime I go into the store, they can never find my order using my telephone number or email. . It's like their systems don't talk to each other and the most recent upgrade was a disaster. I'll never buy another product from Crate & Barrel since they don't value customer service. Something has to change since no one wants to deal with a business where you can't get through on the toll-free number or when you go into the store, they spend a half an hour trying to find your order.

Do not buy furniture!!! I have had to replace 2 of 8 dining room chairs within a year. I looked…read moreat the poor joinery between the seat and legs and it's no wonder they failed. I am sure I will have to replace the entire set when the next one breaks since it has been discontinued. Crate & Barrel has refused to replace these or even offer a credit. We won't even so much as buy a plate from them going forward. Terrible customer service.

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.

We just moved to Somers, and Somers Star Hardware has been so convenient and helpful. Because I am…read moreat high risk medically, we've been isolating as much as possible, only ordering online and going to stores where they've got no-contact measures in place. We were very happy to find out that Somers Star Hardware cares A LOT about the health and safety of all. My husband most recently needed his propane tank filled, and called the store to see what they'd be willing to do for a contact-free fill. The ladies there went above and beyond, with so much empathy and understanding. I was so grateful, I cried. (Yes, pandemic life makes me even more grateful for the good people working to make everyday stuff accessible and yet keep conditions safe.) Thank you so much, Somers Star Hardware, for your compassionate personal "touch" (of no touching! lol). We are huge fans of yours!

Purchased a new Weber grill from Somers Ace. Luke, the manager gave us a very competitive price…read more The grill was ordered; the store crew assembled it and delivered it right to our back patio a couple days later. Great service, will continue to support this local store.

I am writing with gratitude to recognize your employee, Laura Davis, as one of the best Sales and…read moreDesign Consultants I have had the pleasure to do business with. She is very knowledgeable, informative, and offers impressive recommendations when needed. Her customer service and support, as well as prompt responses are very much appreciated. My husband and I first came to Torrco's showroom when we began looking into remodeling our master bathroom. Laura assisted us and immediately provided detailed information and answers to our questions or concerns. Our renovation was not a good experience mainly due to contractor related problems, and the completion dragged on for one and a half years. We also had several issues with product function. Laura was always there to help us deal with those issues, and provided invaluable assistance to see our project through to conclusion. She is caring, very well respected and is the ideal example of a sales consultant who provides outstanding and quality customer service; which in kind provides customer loyalty to your company. Thank you very much! Lynne R-S

Would leave a zero if I could. Met with Dan, the sales person. Told him we wanted a long, heated…read moreairtub. Purchased the tub he recommended and assured us it came with a heater. Needless to say, after renovating the whole bathroom to fit this tub, it does NOT have a heater. Many thousands of dollars waisted. VERY, VERY expensive lesson learned.