I've been here multiple times for myself. I had two appointments today for my son and myself. One at 6 & 6:30. I was very sick, so I called and asked if I could cancel mine and keep my son's for 6:30. The receptionist said NO. She said I had to be there at 6 because she couldn't pay "her hygienist" to wait around for 30 minutes. I got there at 6 and noticed people in the lobby. I asked the receptionist if my son would be seen before 6:30 since she said he had to come in at 6, she said yes. After 6:30 I got up and told her to cancel his appointment since he still hadn't been seen. On the phone she made it as though we were the only ones with appointments and that's why she wanted him to come earlier. She didn't apologize, or say anything for that matter. She sat there biting her lips. My son didn't see the dentist and I wasn't seen at the urgent care clinic that I was at prior to having to leave because she wanted us there sooner!!! There's multiple dental offices on Ridge, I'll choose a different one with a better receptionist!! Because of her, I'll never return!! read more