Avoid This Salon at All Costs!
My experience at this salon was so appalling that I feel compelled to write a review, something I never do. Normally, I don't take time out of my busy life to write reviews, but after what happened, I can't stay silent. I've been to this salon four times, allowing the abuse because the talent is undeniable, and I loved the results. But the behavior of the staff, particularly Becker, is beyond unacceptable.
First Visit:
I made an appointment, informing them I was traveling an hour and a half because I liked their work on Instagram. I brought my retired mother along, hoping to enjoy lunch and a stroll afterward. Upon arrival, Becker's husband rudely informed me that my mother couldn't wait in the salon without paying for a service. When I questioned why this wasn't mentioned over the phone, he rolled his eyes and insisted she leave or I'd be charged for my appointment regardless. My mother ended up paying to get her nails done just to wait. Later, she told me Becker's husband approached her outside, mockingly saying, "Aw hunny, look at you, walking outside all by yourself." This passive-aggressive attitude was shocking, especially from a place that charges premium prices.
Second Visit:
Despite my reservations, I returned because other salons couldn't match the quality of work. This time, Rome did my highlights, which were stunning. However, during the wash, he mentioned "hydration," which I took as a comment on my hair's dryness. To my shock, they charged me an extra $150 for a treatment I didn't ask for. Too intimidated to argue, I paid and left.
Third Visit:
I returned once more, this time being told Rome couldn't make it, and Becker would do my hair instead, but at Rome's rate. Throughout, Becker was fake-friendly with overly enthusiastic greetings and disingenuous small talk. It was clear he was just going through the motions, making the experience uncomfortable. I endured the anxiety because I loved the end result.
Fourth Visit:
Today was the breaking point. I scheduled an appointment for my usual services--full highlights, cut, and style--with a new stylist, Becky since Rome is gone. The cost was now $150 more than before, totaling $600 plus tip. Upon arrival, I was told Becky couldn't make it, and Becker would do my hair at Becky's price. He upsold me on full lowlights, quoting $725, which included low lights, a cut, and style, but excluded a glaze to keep it under $800. I agreed.
Afterward, the total was $750. When I questioned the discrepancy, Becker confronted me and said, "Bitch, why are you complaining? The total is $750." I was stunned. He continued, "Are you that cheap that you can't pay the extra $25? You should be thanking me; I did your hair nice, bitch." I reminded him he quoted $725, and he retorted, "I made a mistake, but I gave you a discount on the glaze, so you should be thankful, bitch. Don't be a brat." Reminder, I didn't want a glaze and almost sure I never got this done as well. I was left shaking, shocked that an owner would treat a returning customer this way. I paid the amount and left an 18% tip because I didn't know how to not be nice. I walked out, angry and in tears.
Conclusion:
This salon may have talented stylists, but the behavior of Becker and his husband is unforgivable. They are entitled bullies who repeatedly show a complete lack of respect and class. Cursing at customers and belittling them is grossly unprofessional. It's no surprise their staff turnover is high, and the salon was empty today. It seems they are losing clients for a reason. Obviously, I will never be coming back.
Stylist: Becker Chicaiza: Horrible read more