I absolutely loved my wash today & all of the staff are very helpful. I can't wait for the new wash…read moreto open!

Went there today spent 20$ for a car wash got no tire shine they had no towels it has went down…read morehill since I canceled my membership

I am so grateful that we have this car wash in Bay Minette! Everyone is always very friendly and…read morehelpful and my car always gets clean. I have a membership and I highly recommend it. I will stay a patron of Rich's as long as I can.

Today I visited Rich's car wash to get a car washed. I did not come to the car wash to argue…read morehowever, the assistant manager had other ideas about that. I simply came to get a car wash. However I joined a club membership and decided I would try that route. A young lady sold me a membership and was quite pleasant . She did state that she wasn't sure if going through one time clean my car or not and that if it did not, I was welcome to try to second time after I use the free wash bins that was located at the base of the driveway at the car wash. I proceeded to the bins and spent about 10 minutes scrubbing the areas that the car wash did not clean. Once I was done I got back into line to have my car re-washed. This is where the trouble started. A young man who identified himself as the assistant manager of the Bay Minette location very rudely stated to me before I could have a chance to finish explaining to him why I was coming through a second time that we were only allowed one wash a day according to club rules. I tried to explain to him in a very gentle voice that I was going through a second time because the first time did not wash the car completely and the young lady stated that I could do it a second time. However he was having nothing of it and was very firm and Hateful to me with his tone. I literally had to talk over the young man to tell him that the other young lady told me to come back through a second time. I do not appreciate being dealt with in this manner. Number one the young man needs to learn that when an older adult is talking he should at least let them finish what they have to say whether he agrees with it or not and at least give them the benefit of being able to explain their selves to him. Furthermore that does not say very much for his manners I'm a 55 year-old man and he had to be at least 20. If this is going to be what I can expect every time I come back to riches I will be canceling my membership. I did complain to the lady who identified herself as the full manager at the site. I'm pretty sure by her passive tone that she just more or less blew me off stating repeatedly I'll take care of it I'll take care of it I'll take care of it. Please inform me as to how I can cancel my membership as I've already stated I simply wanted a car wash not an argument. Thanks and I'll be expecting to hear from you soon.

I can deal with Occasionally Sloppy Results but Wanton Destruction and Vehicle Vandalism when the…read moreshop owner is gallivanting around the world? Nah, it's not worth it. It's annoying when emails are never (and I mean NEVER) answered when trying to set up appointments. It's frustrating when you have to go through a dealer (Koby Subaru in this case, and they'll be dealt with in a separate review. Stay tuned.) to schedule and oversee detailing and to monitor the final product. (God bless Angie and Scott and Natalie at Koby Subaru for never letting Ricky's Pleasure Island Misfits get away with lazy half-cheeked vehicle details.) The last straw bale that broke this ersatz St. Sebastian's back was a vehicle that was returned with multiple knife-cuts to the side of a leather seat and a 5" scrape on the top surface of the driver's seat that removed the top layer and color. And oh, yeah, they decided to break off the electric mirror adjustment control as a thoughtful bit of lagniappe. A horde of people at Koby verified the new damage (easy peasy since the mechanics and service writers knew none of the damage was there when they were working on the vehicle BEFORE it was sent to Ricky's House of Carnauba Horror) and one sharp-eyed individual noticed the vertical slices in the new clearcoat. (The clearcoat was new because of damage to the car door during a previous Koby service appointment. But that's a story for another time.) Interestingly, Ricky used his transcontinental psychic abilities to prove that he knew the damage wasn't done by his employees. One hopes he learns to channel this invaluable trait into predicting natural and manmade disasters so that he can be of true value to mankind. Meanwhile, I would advise finding a different auto detailer unless, of course, one of your longstanding Family Traditions involves instructing Beauregard to take the fleet of Range Rovers and Buicks for their quarterly Simper and Shine under the tender ministrations of Alabama Auto Clean OR you have documentation certifying you are a bonafide Local and Well Connected Member of the Community of Mobile.

A local and well connected member of the community of Mobile said this was THE place to go…read more Everyone heard him recommend it and they all turned their heads and said, "Oh yeah. They are amazing!" They have several levels of service, but it's all listed at their website. I told the guy how highly recommended his company came and I jokingly told him he now had to live up to his name. He laughed and promised they would. They did! To be honest, I didn't even get a carpet shampoo, but it looked better than when the detailer did it in Atlanta and that was WITH a shampoo. I got the "Complete Detail" which I'll admit is pricey. I paid half of that in Atlanta, but again, the one in Atlanta wasn't nearly as good as this. I'm not rich and I have a really old car (it's a '97 Geo with over 150k miles), but I do like to get my car detailed at least once a year just to keep it looking decent. All I can say is that you are definitely getting what you paid for. I don't like to part with money at all (see my review for the dollar theater in Atlanta) and am a serious bargain hunter. Still, this was worth it! I'll definitely go back and tell everyone I'm very pleased. :)

I have noticed this Carwash has been super tidy lately. The owner and attendant are friendly and…read morevery helpful! The service is impeccable! You definitely get what you pay for!

Great car wash. Went in very dirty and came out clean and shiny with using the ultimate wash. Loved…read morethe fact that rags and cleaners are provided with a washer for floor mats. You can get a detailed look here for way less money if you are even a little OCD!

They were professional playing or professional service my car came out it went in dirty came out on…read morethe other side very clean and shiny they have vacuums and air blowers to clean your car anyway you like I would highly recommend it

Outstanding service and attention to detail. Highly recommend Ben for your auto detailing needs.read more

Front desk was amazing and an awesome environment the service guys they got are top notch fast and…read morereliable Ask for manny he will get u right Techs name kendrick They both are good at their job

Service department excellent will return for more service did alignment for me at reasonable price…read moregood communication on all services perfectly

Nice guys but not good at car washes. Will not use again. They apologized and offered to redo it…read morebut it was too late. I had already sold the vehicle.