Unbelievably terrible Valentine's Day experience! USE AT YOUR OWN RISK!
Ordered through FTD.com three days ahead of requested delivery day. Paid $20 extra above 'good' base arrangement to get not only the 'better,' but the 'best' level of bouquet. On delivery day:
- Delivered to wrong location (although very explicit instructions provided with order)
- Delivery was to a school, and although FTD explicitly states that no guaranteed delivery time can be made, common sense would dictate that delivery should occur during the school day; delivery time was 3:30PM, after school closed, staff was gone, and my wife was home; bouquet was then left in locked office
- When bouquet was received, it was just utterly dismal. Not only did it not look anything like what was ordered, it was not even half of what the 'base' bouquet was billed as online. I wish I could post photos on here!
Before I even called FTD to complain, I call the local florist, Beaver Branch Florist, to express my displeasure. The lady who claimed to be in charge with whom I spoke could not have been any more uncaring or indifferent. Her only response was to call FTD. She actually said she didn't get any of my money, that it came from FTD. That's just embarrassing customer service, considering the only name found anywhere on this bouquet was Beaver Branch Florist. She didn't care, and hung up on me.
I complained and sent photos to FTD who provided a refund. I will not go through FTD again, nor will I ever consider using Beaver Branch Florist for any of my local flower needs. A great Valentine's Day experience completely ruined. read more