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Beauty To Go

3.6 (8 reviews)

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Ulta Beauty

Ulta Beauty

3.0(32 reviews)
1.3 mi
•$$

I did finally go here looking for a present for my son's gf, but, unfortunately, they didn't have…read moreit. However, the staff member who waited on me was very nice and helpful. She did show me what they had similar. Very nice store in a convenient location (shopping center). In the area? Check Them Out!

I made a purchase for p/u 4-10-26 of a single orly nail polish. They pulled an obviously previously…read moreopened and used bottle of polish despite still having at least one in tact unopened bottle of polish in stock on the shelf...and luckily I opened the package that was wrapped so tightly you would have thought FT Knox was inside before leaving the store that I went out of the way for this particular item. I can't get inside the head of the person that wrapped it but it seemed intentional that I was given a used bottle of polish since they made it impossible to check before leaving the store with the unecessary wrapping stunt they pulled. Maybe I didn't spend enough money that day. IDK. What I do know is while I stood in line to make an even exchange another customer confirmed that when you pick up orders they usually show them to you ( I have also had that experience with past p/ u orders) to make sure the order is correct. That didn't happen. Again, since it was a single item it didn't seem to matter how much I spent at multiple Ulta locations over the years. I did not feel like a valued customer. Fast forward to today. I waited for an order to be shipped. 4 items. One of which should have been a bargain eye pallette for $6 instead of typical $50 and up (for a decent everyday smoky eye look). The eye pallete had been intentionally destroyed all over the contents of the otherwise in tact shipping package. I deduced that action because the eye pallet was never secured inside the included soiled bubble wrap and the eye pallet was completely closed and not even cracked to make the mess all over the contents inside the shipping envelope appear to be a logical result of shipping or physical damage to the eye pallette. To add insult to the entire experience when I called customer service they couldn't care less about me getting a personal response from a decision maker but offered to replace the items and $5 on my next purchase AS IF I will spend another dime on them so long as I didn't require them to record a formal complaint or allow me the information needed to do it on my own. I asked to speak to a supervisor on the Ulta customer service line and everytime I asked to speak to a supervisor the call was disconnected. They managed to call me back the first time I was disconnected but not the next few times I was disconnected. I would give a negative 10 star review if that was an option.

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Ulta Beauty
Ulta Beauty
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Beauty To Go - cosmetics - Updated May 2026

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