This is an update---i initially started coming here a year ago, i recommended them on yelp 11/13---this following post is from 11/14. Edit: Initially started coming here for cuts 11/13. Good service and cheap. Decided to take my black hair and gradually go blonde from 2/14 and have been since. I had Mackenzie as the colorist. My hair lifted well, I invested in professional products best recommended. My hair has gradually become thinner and shorter. I saw Leah about 3 months ago for my roots, after that I started noticing more breakage. Last time I was in was first week of October'14. Mackenzie noticed the difference and stated Leah over processed my hair. I was there to get roots done again, Mackenzie didn't say she was changing the shade or bleach/toner. When she was finished, my hair was a dark ashy blonde. (I had gone platinum). It didn't look too bad and I didn't want to complain, so I left. I had a formal event to attend 3 days later. The following night I gently washed and conditioned my hair. The ashy toner washed out, leaving my hair grey, white, platinum, brassy orange roots, and obvious spots that weren't touched up at all. I immediately called (Wednesday) and spoke with Mackenzie, first words out of her mouth were "oh, no the toner washed out, didn't it". I let her know all of the above, she said she'd cancel a client and call me right back. Never called. I had an appt Friday for an updo. So Thursday I called, spoke to Jackie. She told me she could not fit me in until the following week. She stated she had no idea why Mackenzie didn't call back; I begged, felt robbed as I had been a loyal customer every 3-4 weeks and have easily spent over 2k there since 1/14. Still, no appt but they would gladly still do my updo with my multi colored hair. I called Thursday afternoon. Nothing. Friday morning, nothing. I canceled my updo, there was no way out of the rudeness, lack of accommodation, consideration, and treatment of a loyal customer was I going to give them $70 more for an updo. Since then, 2 licensed colorists have looked at my hair and said beauty bar destroyed it and different methods should have been used. I wish I could take back every cent and 20% tip of that 2k. I previously always recommended them. They are inexpensive for their services. In my case, it shows, if you pay cheap, you get cheap. read more