I've been a loyal customer of Morris Park Dental for years. I've spent a significant amount of…read moremoney there, from routine check-ups to cosmetic procedures. I've been an advocate for the office in the Morris Park area, referring clients to them. However, I've been shocked by the drastic changes that have taken place over the years. Back then, the staff was incredibly friendly and supportive. They would work with you and follow up with you regularly. But now, things are different. I've faced financial hardship and can't afford certain procedures right now. However, they've implemented a new fee policy that charges $50 per cancellation if you don't show up or call within 24 to 48 hours. I've accrued three cancellations, not because I didn't show up, but because I called to cancel short-noticed due to a family emergency. I explained my hardship and the financial struggles my family is facing, especially my daughter who has autism. But no one ever got back to me regarding the fees. The balance is still on my account. To make matters worse, I recently had an Invisalign treatment that turned out to be a complete waste of money. My impression wasn't done correctly, and I don't believe this procedure should have been done on me in the first place. I initially asked for metal braces, but that was a mistake. I've also had several root canals, including a bridge, post, and crowns. And guess what? They're telling me I need another root canal in the same tooth that already had one done. It's ridiculous! They don't seem to care about my well-being or my smile. The office is always packed with people, and the staff is constantly changing. It's hard to build a relationship with anyone there. They're all just focused on making money, not on helping patients. Let's fast forward to July 22, 2025. My bridge came out and needed to be cemented back in place. Instead of doing a permanent cement, they informed me that I needed a whole new bridge and temporarily cemented it down. I went to the front desk and was told that I needed to pay $5,600 for this new procedure. Unfortunately, I cannot afford the required procedure at this time. They also mentioned that there was still a $150 charge on my account for not canceling my appointment within 24 to 48 hours. Now, here's where things get intentional and unprofessional. On July 23, 2025, I called to make an appointment to have my bridge permanently cemented down, as I mentioned earlier, because I couldn't afford the requested procedure at the moment. I spoke with someone in the morning and inquired about the cost. They advised me to call at 12 p.m. to speak with the billing manager. I called, but I received no answer several times. I asked my sister to call on her phone to see if they would pick up, and they did. I received a bill in the mail for a forwarding balance that I don't understand, along with other charges. On August 6, 2025, I called the office manager again to speak with them. I was told that I had to call back at 12 p.m. I tried calling at 1 p.m., 2 p.m., and 3 p.m., but I kept getting no answer. I just finished calling at 3:47 p.m. when someone picked up and told me that the office manager was not in. This is not how you treat a patient. I have never been disrespectful or rude to anyone in this establishment. I have been a loyal customer for the past 10 years, trusting their treatment plans and believing that they were doing the right things by me. However, instead, I have been left without help or a solution due to me not having the money at this time and I am being dismissed by the staff and doctors intentionally.

My experience at Morris Park Dental was amazing. When I first walked in, I was greeted by Tabita,…read morethen Amelia (Boss Lady) did my X-Rays she was incredibly friendly. Dr. Elias was Great he fixed my molar within a 1hr he was so gentle for someone who hates dental clinics lol. Angela was so professional she explained everything that should be expected on my next procedure. Overall experience was outstanding

Came here several months for a second opinion from another office. Met Dr Prakash and she was…read morelovely. She explained everything to me, took new X-rays, reviewed my old ones. She came up with a treatment plan. I was scared and upset when I first came in because I was told I needed a ton of work, she not only put my mind at ease but saved me thousands. Every time I see her she answers all my questions and always puts my mind at ease. She is so gentle. My one grip with her is she is a little OCD, but I guess you'd want that in a dentist, she wants her work to be as flawless as possible so I can't really complain even though these are some long appointments! But she will keep you entertained :)

I can't say enough good things about Dr. Shukla. From the very first visit, she made me feel…read morecomfortable and understood. What stood out most was how empathetic and caring she was on a one-on-one level, listening to my concerns and taking the time to explain every step clearly. She's also extremely responsive; whether it was a quick question or a scheduling concern. Dr. Shukla treated me with patience, kindness, and a genuine commitment to making sure I was happy with my results. I couldn't recommend Dr. Shukla more highly. She has made this whole process much easier, and I'm grateful for her guidance and care. I can genuinely tell she is a good person set on helping people through her practice.

I went to Dr. Dan this morning with a question about a tooth following a recent surgery and he…read moreaddressed my concerns thoroughly, which thankfully put my mind at ease. He then proceeded to generously explain in detail additional relevant information concerning the anatomy of the tooth, gums, mouth and jaw in general. He also educated me in the history of implants and included several valuable anecdotes and experiences from his own personal practice. I learned a tremendous amount and am truly grateful for the extensive knowledge he shared. Thank you Dr. Dan for being a jewel of a dentist and an outstanding human being !

Thank you Dr Dan and staff for your amazing care and professionalism. I'm overjoyed that your…read moreoffice accepted my husband's insurance . A very good friend recommended your practice and I have recommended you as well.

I want to give a big shout out to the front desk at the Bronx location,…read more especially Edith as she goes out of her way to help the patients that have questions. Edith has been in that location for many years and is very knowledgeable. I always ask for her when I visit the office. Donna S

I rarely leave negative reviews, but I feel other patients should be aware of our experience. My…read moresister paid $1,000 in cash to an employee at National Dental for a dental procedure. She was never given a receipt. Later, we learned she wasn't even eligible for that procedure because of the condition of her mouth. The employee eventually admitted through text messages that she accepted the money and even stated she would return it. She never did. We met with the office manager/treatment plan coordinator, Yesenia, in person and showed her the text messages. She was compassionate, listened to everything we had to say, and told us she would look into the matter and get back to us. Unfortunately, after that meeting, our emails and phone calls went unanswered. Despite being told we would receive an update, we never heard back. At this point, we've had no choice but to file a small claims case in an effort to recover my sister's money. What disappointed us most wasn't just what happened with the former employee; it was the lack of communication and follow-through from the office after they were made aware of the situation. I hope no one else has to go through a similar experience.

I gave this location 4 stars last time i came mostly complaining about the look of the place. I…read morecame in today and they def changed that. They painted and had better security at the door. The bathroom tiles got fixed and they fixed and painted walls. Staff here is nice esp the xray guy and hygienist that cleaned my teeth today. My issue and the reason i lowered from 4 to 3 stars is lack of communication and the time i spent here today for just X-rays, cleaning and evaluation. I arrived at 1:35pm for my 1:30pm appt to an empty waiting room. I got X-rays done and cleaning by 2:45pm. After that people started coming in and i was waiting. The hygienist told me my usual doctor wasn't there and she would put me with another if that was ok and i agreed. I got up three times from 2:45-4:05pm to ask what was the wait for? First it was that the dentist was running behind and they couldn't say how many were in front of me. Then they said the doctor must have my paper because it wasn't there and people were getting called that just came in. Then i finally told the front seat girl "listen I've been here over 2.5 hours and I'm starting to get frustrated when it was only a cleaning." She realized my paper got lost and put me with the dentist. My teeth are fine besides food getting stuck into my crowns sometimes and they put in for a replacement on a crown I'm still paying on from the fall which was denied so I'm going to deal with the food occasionally getting stuck until my next cleaning in November. I finally walked out of there at 4:25pm. Almost 3 hours later just for a cleaning and evaluation. The staff is nice but please do better. Thankfully i arranged for someone to pick my son up from school ahead of time but this wait time for a cleaning was insane

This was the worst care that I have ever experienced in a medical facility. I arrived at 12:26 pm…read morefor a 12:30 appointment. I paid $50 in addition to my insurance for a consultation. There were NO seats in the waiting area. I stood for almost 1 hour. I sat down at 1:16 pm. I was called to get an x-ray at 3:00 pm. The front desk scanned in the wrong referral. At 3:09 pm I was sent back to the waiting room.

This dental office cares about one thing.....!and that's getting paid $$$. They don't care as much…read morefor the patients.! Every question they asked, had to do with what my insurance would cover.!!!! $$$. I just walked out after a cleaning.,and X-ray that hurt my mouth even more. After being lectured about regular flossing and the effects of drinking coffee and wine occasionally. I Don't recommend it.!! I'm still mad months later.!!

I was told to pay $850.00 for a bone graft for a implant because the dentist said it was necessary…read moreand my insurance did not covering only then to be told that the implant is too long and that I would have to pay addition hundreds of dollar for a sinus lift after my insurance gave authorization for the implant. These people are shameless and thieves. They are worse then car sales men. Someone needs to report them to BBB.

Back to do a follow- up on my route canal and I'm pretty sure that its just fine. However, my lower…read moreleft molar has cracked now and is the new culprit my agony. Dr.Oelbaum and Yogi were so kind as schedule an emergency extraction for TODAY at 4pm. Dr.Oelbaum should get a hug and Yogi should get a raise.

They continue to send me a bill when the dentist did nothing but talk to me. There is no way i pay…read morefor services when nothing was done. I had to go to another dentist to get treated for an infection in my tooth. Horrible office. They charged my insurance for a visit which is insurance fraud!

After having some bad experiences with other dentists i finally found Dr. Wong. The staff is…read morewonderful, the office is clean and Dr Wong is great! I had a couple of emergency's and they are always able to somehow fit me in, i got 4 crowns done at this office and they fit perfect. I never wait longer than 10 minutes and they listen to all of my concerns (I'm a bit scared of dental work).

I've been seeing Dr. Tong for about 10 years or more. Going to the dentist can be a very bad…read moreexperience but this has never been the case with Dr Tong and his staff. Always professional, friendly, comfortable environment, charming office and very fair with their pricing. Always a positive experience. Highly recommend and I don't want to go anywhere else!

Had an appointment this morning for 9 am. I was called by this rude receptionist exactly at 9 am…read morethat couldn't even pronounce my name correctly and when I corrected her caught a huge attitude. I explained I was two blocks away and the majority of the time I come exactly at 9 the doors have not even open yet. She proceeded to have an attitude and slammed the phone down on me. I arrived at the doctor's office at 9:03 am. Tanisha asked if okay and I said no that the person who just called me was rude and not even an apology or acknowledgment of the situation was addressed. The receptionist proceeded to tell me she wasn't rude and then rolled her eyes. My family and I have been with this establishment for years even before Dr. FINELY decided to open the adult side. The receptionist on this side needs more training on phone etiquette and customer service. It is currently 9:18 and I still have not been called.

Although, I like the Dentise here rhe receprionist is only concerned about collecting broken appt…read morefees. My daughter wanted to make and appt she said she cant give her and appt because she owes money from 2016. Like really!.. Looks like Im going to find another dentise!!

Great dentist and a very kind man. You have a dental emergency he will get you in. His office staff…read moreare kind, and will go above and beyond for you. Yes, the office can get crowded, but he works with his patients for what is best for them. I have been a patient of his for over 20 years, and I am due back very soon ! So get your drill ready! Anthony Vanaria

Worst dental office ever!!! Took my daughter here, came a half an hour earlier than the appointment…read morebecause she was a new patient and I knew forms needed to be completed as well as insurance verified. Their sign says to "sign in and have a seat and they'll call you if additional information is needed". At first I waited for the woman to pick up the chart as she would have saw that I checked off the box for new patient. She didn't acknowledge me standing there, didn't ask what I was waiting for, nothing!! To "respect" their sign, I sat down. The woman picked up the sign in sheet 26 minutes later, 4 minutes before my daughter's appointment time, this is when I was handed new patient forms and was told that she'd call the insurance to verify coverage. After ANOTHER 30 minutes passed, I asked the woman about how long it would be before my daughter was called as I had to go back to work. I reminded her of the appointment time my daughter had versus the time it was, she said 1 person was before her and she didn't know how long AND "there was nothing she could do". My daughter didn't get seen until a whole hour AFTER her appointment time. What's the point of having an appointment if you're not going to see patients at their scheduled times? A doctor knows approximately how long a procedure should take and thus should know how many slots and slot times they allow for a certain amount of people or type of visit. They need to work on scheduling and hospitality. I could see if we were late but we were more than on time. Most offices tell you to come in 15 minutes before the scheduled time - we were there 30 minutes prior.