If you've ever wanted to experience the absolute pinnacle of automotive incompetence, I highly…read morerecommend paying a visit to the service department at Honda Cars of Bellevue. Seriously -- it's a masterclass in how to get absolutely nothing done while confidently having no idea what's going on. I purchased my car here in April. Fast forward to May 24th -- blew a tire. No big deal, right? I had the foresight to purchase a tire and wheel warranty when I bought the car. You'd think that would make this an easy process. Oh, you sweet, naïve soul. Enter Dustin and Rick, the service manager -- and I use manager loosely, because managing anything seems wildly outside his skillset. These two couldn't find my warranty anywhere. Poof. Vanished. Like a magician's trick, except instead of applause, all you get is delays and migraines. Then, in a moment of pure, unfiltered genius, Rick tells me there's a $150 deductible and that the warranty doesn't cover cosmetic wheel damage. Only problem? He was quoting a warranty this dealership hasn't sold in over three years. Three. Years. And who had to enlighten him? Me -- after calling my salesperson and getting the real information. Because apparently, the service manager has no idea what products his own dealership sells. You truly can't make this up. And here's where it gets downright insulting. 11 days later, I still don't have my car back. Eleven. Days. Over a tire. I've watched entire homes get built faster than these clowns can fix a wheel. Their mysterious, elusive "wheel guy" comes once a week, and somehow didn't get to my car last week. Now we're into this week, and no one can confirm if the mythical wheel guy is even gracing the dealership with his presence today. Eleven days. For a tire. I cannot stress enough how wildly unacceptable and embarrassing this is for a professional dealership. Honestly, I'd have a better shot handing my keys to a 22-year-old meth head at Jiffy Lube. At least he'd have the decency to wreck it quickly instead of stringing me along for a week and a half. The fact that a service manager has no idea what his dealership sells, can't coordinate a basic tire repair, and thinks it's fine to leave a customer without their vehicle for 11 days over a flat is beyond belief. This isn't a joke. It's not exaggerated. It's just Honda Cars of Bellevue being tragically, spectacularly bad at what they do. If you like wasting your time, being lied to, and dealing with a service department that would lose a race to a snail with a limp, this is your place. Otherwise -- stay far, far away. Update: I just found out the wheel guy won't be coming in today... because of the weather. Now, before you picture some catastrophic, end-of-days scenario, let me clarify -- it's 60° and drizzling. I had to actually step outside to make sure I wasn't missing a biblical flood, an alien invasion, or a solid 30 inches of snow. Nope. Just a little drizzle and the kind of mild weather that even house cats would be fine in. And yet somehow, that's enough to derail this already tragic operation. 12 days and counting... over a tire...

Great experience at this Honda dealership. I had been messaging with Jay Murphy and told him I…read morewould be out of town for a week and I'd stop by when I returned. We met today and he was knowledgeable, friendly, and patient. They were willing to work with me to reach my desired price and it was an overall good experience. Love my new Honda HRV! I purchased my previous HRV from here after going to Superior Honda. The folks at Superior weren't friendly and unwilling to work with me so I chose Honda Bellevue. Both experiences have been great.

I would like to start by saying Lyle Ward was AMAZING! There is a reason why he has been with the…read moreBeardmore family for over 50 years. I was looking at buying a new Corvette and Lyle was able to take me through the whole experience from the pre-test drive briefing on the vehicle, test drive, post-test drive debriefing and Q&A, and purchase. He knew the vehicle inside and out - including all of the electronics and OnStar setup. He was able to answer all my questions. Absolutely ZERO pressure! I could feel that he loves his job - he even personally touched up the new vehicle and removed the plates and various window stickers from the old one - his genuine enthusiasm was refreshing. To top things off, Karen Smoot had all the paperwork prepared and made the final purchase a breeze. Special thanks to manager, Tom Howard, for making sure the experience happened. Truly a great experience provided by a team of professionals! I would recommend Beardmore to others.

3 hours and 30 minutes to do an oil change, air filter, and tire patch. Normally this wouldn't be…read morean issue since they were noticeably busy, but they checked in a walk in drop off before my vehicle was checked (I scheduled this appointment 2 weeks in advance and sat in the waiting room the entire service) Additionally after 2 years, they've implemented new polices that weren't on my last oil changes. New 3% charge on credit cards and removal of a military discount. There is just no incentive for me to continue servicing my vehicle at this dealership.

Bought my Rav4 5 yrs ago; all went very well, I was very pleased. Hav kept up service appts. since…read moremy purchase. Hav dealt with Arturo many times-he is very matter of fact, has a very flat affect and NEVER smiles when dealing with me. Recent service appts-he is not at all eager to plz me-tge customer-he is just mechanical. On servicing my Rav this week, I requested a part be ordered for the roof. Recv'd a call today that part was in-did I want to schedule an appt-I am then told- o appt on Saturdays for this type of thing- has to be done M-Fri and before 3pm as a certain technician has to be there per Arturo. I work M-F, 7-4pm- so in order to get this part replaced, I am expected and required to take off work! Seriously?!!! So I am expected to loose pay from work and inconvenience my job for them--how does that work? Will they be paying me for list wages? Not happy at all!!!

DON'T DO IT. We purchased a used mini van from Corwin Toyota, and when we got home, the front…read morebumper fell completely off. Turns out, the vehicle had been involved in a major collision, and put back together with cheap parts that didn't fit properly, and weren't even fastened on. The fuel tank vent had also been modified, making the vehicle very unsafe. None of this was disclosed at the time of sale. The salesman gave me the runaround for three weeks, then told me to get lost. The sales manager won't take my call. Do not go here. Also, side note: do not trust Carfax, it's a joke. The Carfax on this vehicle was "extremely clean", to quote the salesman.

Five stars for AJ, he was professional from the start and I recommend his service to my friends and…read morefamily

Single dad of an 18 year old daughter who is about to head off to college 3 hours away. We have…read morespent the last couple months looking at vehicles that would be a "good" college car for her. Buying used was NEVER an option. Why buy a used car with a limited warranty when a new car with a full warranty was just a few thousand more After seriously researching at least 4 different types of vehicles and multiple dealerships we found our way to Woodhouse Mazda in Bellevue where we met Antonio Gaskill. We told Antonio what we were looking for and when we were looking to sign the paperwork Three things. Safety, reliability and to have my daughters name on the loan and title. We test drove a CX5. One model up from the base model and it has every safety feature we wanted plus a few more. Plus, after talking to the insurance, because of all the safety ratings that come with Mazda, insurance on a new vehicle would ONLY go up $75 a month. My daughter also wanted a white or near white color. None in stock, Antonio did tell us that there were a couple due in within a couple weeks There was NEVER any pressure. Antonio did a great job of keeping in contact and letting us know that a white CX5 was coming in. Today, about a month or so after meeting Antonio, BOTH my daughter and I signed the paperwork on a 2023 CX5. As an 18 year old, she is on the loan! That's a big deal to me and will benefit her going forward in life. Thank you Antonio and Woodhouse Mazda for working with us literally meeting each of the three requirements that we had!

Professional, speedy and got the job done! On top of these, they serviced our car (from another…read morestate) without charging us, since it's still under warrantee.

We came in for our 370Z Nissan (without an appointment..) service took us right away ..said about a…read more45 minute wait..their "app" allows us to track the progress on our car at any time during the service and we sat in comfy lounge chairs with a couple TVs to watch ..fresh popcorn, snacks, pop, water, coffee, tea....just like home...very quiet and relaxing area while we wait ..separate glass walls area for kids (with a door you can close...a win) very clean and tidy....but do not come in if you are "weak" those cars in the showroom are GORGEOUS...we had to look away! It took 35-40 min!!! Awesome job..super quick!

I was recommended to this dealership by my sister who had a good experience purchasing a car…read morethrough them. Azim was very helpful and knowledgeable about all of my vehicle questions. I did get my car through them and would come back again in the future.

I had been looking for a car for my 16 year old son for a couple weeks and had a terrible…read moreexperience through that time. However, I saw this car on Facebook Marketplace and reached out to them, not knowing it belonged to this smaller dealership on car alley along Fort Crook and turned our experience around. My son and I showed up and were greeted immediately by Obaid before they were about to close. He kept the store open while we test drove it and waited for us to make our decision without pressuring us in any way. He walked us through the purchase process and less than 30 minutes later, we were on our way with my son's first car. I can't think of a better experience I've had at a dealership. Definitely recommend this place!

Duane and the Beardmore team were great to work with and their straight-forward approach to car…read morebuying was a refreshing experience for my wife and I.

3 years of being a bigger person and I have reached my limit with Beardmore Chevrolet service and…read moretheir Hyundai sales department. Background info May 2022 I had been eyeing a 2018 Acadia Denali listed for $36,500 on the website that was metallic purple undertone. I called to ask if it was available still and we headed to look at it. Brianna Serrano was the salesperson I spoke with on the phone and continued with after arrival. My first words were it looked different in the pictures as I drove into the lot to a Black Acadia, running ready for the text drive. She asked my name as we walked in and took us right out after 2 minutes for the test drive. The rims were trashed and minor interior issues. We tried to negotiate after a normal test drive. Slapped with the " certified pre owned, can't be negotiated" line. I had an off feeling I didn't listen too. She took us inside and retrieved the auto check on the vehicle. It clearly states 1 owner, no accidents, as I still have the paper copy from then, on surface level it seemed like a good deal. She ensured me the owners just brought it back prior to me coming in. As they were driving the car and loved it. After buying the car outright, as well as a 2 year/100,000 mile limited power train warranty that I would be thankful for in the future. They gave me a key and said there was a second set I could pick up from them another day as the owners still had it. After back and forth they couldnt find the key had me bring it in to beardmore Chevrolet service for another key, free of charge for the inconvenience and a $100 service credit. June 11th 2023, the transmission is shifting hard under load and we scheduled our appointment at the service department the next day. We dropped it off waited a day and got the confirmation the transmission needed replaced. Due to the warranty we only had a 100$ deductible and used the service credit. The only issue was there were no loaners available and I waited on the list for the entirety of the repair. They told me I was getting the only transmission available in the country. After going to pick up the vehicle they told me the warranty I purchased was now a 1 yr guarantee warranty. Sure enough the transmission went out again nearly 11 months later on June 19 2024. We tow it back in for service they diagnosed it went along with the repair. After the work was done they called me to approve a gas charge so they could do the test drive. And said I could pick it up shortly. I received a call I couldnt pick up the vehicle because the transmission was still acting up they ordered another transmission and start all over. Again no loaners waiting on a list. After calling for updates 1-2 times I was able to pick it up on July 5th right before close. I went to pick it up and after I walked out to the car they locked up behind me and my dash is lit up like a Christmas tree. ABS, traction control, stabilitack, and tire sensor lights were all on and I no longer had AWD. ​​After doing our own research and getting second opinions before taking it back to them a 4th time ,just to get slapped with a large bill. We took it back Jan 2024 for the lights expecting them to offer some sort of solution. They quoted to buy it back for only 15,000. Tried to sell me on a hub and said the mechanic "cleaned it up"and wanted us to replace. The last time I left spending more than 600 in parts and labor. They can't own their mistakes when installing the 3rd transmission. They have been pulling wool over our eyes and when we have called to complain and speak to the shop supervisor we are told they will call us back on a time to come in for a meeting and never called us back. Lastly I was in an accident that was reported. In checking we found two accidents had been reported. We didnt belive it and pulled out our paper work. Hmm one owner, no accidents. Less than a year and a half later my lights all popped back on since getting the car back after Jan 2024. So I took it for an estimation for trade and were then again assured two accidents were reported. There is more but this book is already too long. Be careful and do not do business with any beardmore businesses.

Excellent experience and customer service by Lyle Ward (with over 50 years of experience) Lyle…read moreprovided Dean with thorough tour of all the features ... no detail left unspoken...he went for an AMAZING test drive with Lyle and knew he loved the car. Thank you Lyle for your patience, knowledge, and absolutely no pressure! I would highly recommend Lyle Ward......he made this experience fun and very enjoyable. Lyle forever has our loyalty!

Alyssa the sales woman is number one. She is awesome, funny, beautiful, a great photographer, and a…read morereally overall wonderful human. She sells cars. If I were to buy a car I would buy it at Beardmore so Alyssa could be the one selling. She is cool. She hasn't ever actually sold me a car. But she has sold me on her winning personality and beautiful smile. Go see Alyssa and buy your dream car today.

Warning! unfortunately we have not had a good experience from this dealership after buying…read moreseveral vehicles over the years. I recently got taken in by the 0 percent finance offer and rebate offers advertised. once in store I was told I could only have one or the other which is common, however my vehicles value 2017 Ram which blue book trade was 17-21K. They further said well since we are giving you 0 percent we will offer you 12K trade in. feel free to look this up. Apparently you are just a number to this location. Sad but after years of being customers we will go somewhere with better customer appreciation. I will ensure all my family and friends are aware there are many dealerships that will not play the shell game. this used to be a great place to shop.

If you use their service dept you better get a second opinion on any work they recommend…read more Wish it had been a better experience.

Best car buying experience ever. We were in and out super quick but the best part was the salesman…read more Most used car guys are kind of slimy feeling but Mike Eells was a total professional. He listened to everything we had to say, was absolutely straight with us and even hooked us up with some discounts on an undercoating for the car we got. Fantastic experience here and would definitely do business with again.

Do not go here way to many issues with trying to get correct information to the bank or even if…read morethey have a clean title on the car your buying