Took forever at 8am. Only washed 1/2 of the roof. Sat out front and dried in the sun. It has been 30 minutes and it's still sitting there. Oh and the Asian cashier wanted to make sure I gave her a good review. She almost insisted. OK so within minutes of posting the review Micheal the manager came out and asked me what was wrong. I explained and he was very apologetic and offered to rewash the vehicle. I told him it would be okay if they wiped it down good. He worked on the car himself to assure it was done correctly. That is taking care of the customer. Thanks. read more

Dear Management, I am writing to express my dissatisfaction with the service and customer interaction I experienced during my recent visit to Bear Valley Hand Car Wash. Upon arriving to have my truck washed, I accepted an upsell from your sales representative for additional services, including treatment for the trim and seats. While waiting, I observed a detailing staff member behaving in a manner that appeared pressure-oriented toward customers regarding tips. While I initially paid little mind to this, it became a direct issue once my vehicle was completed. Before tipping, I inspected the front of my truck and found remaining bug residue on the body and trim. When I requested that this be addressed, the attendant made only a minimal effort--leaving several spots unresolved, so I had to clean portions myself. Despite the incomplete service, I still provided a gratuity. In response, the employee expressed clear displeasure, implying the amount was insufficient. Gratuity is meant to acknowledge exceptional service, not to be treated as a mandatory requirement--especially when basic detailing standards are missed. Given the incomplete work, a tip was not warranted. If aggressive tipping expectations and substandard quality control continue to be tolerated, I will take my business elsewhere in the future. I trust you will address these concerns with your staff promptly. read more

First they charged me a $4. extra fee for a large size vehicle (I drive a Kia Soul) the outside of the car looks ok. The inside how ever was not so great. The vacuuming was not done very well. The windshield was not completely cleaned. The cupholders were left dirty. They also pulled my floor mats up and left them on the seats. They did not clean or wipe down the door frames. $32.99 + tip for a half done job. Sad! I can say that at least they were nice employees. read more

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Hmmmm. new ownership recently ?? Been going there for 5 years with good experience. The last two times I have taken my truck there it has been horrible, slow and rude. I called the phone number to let them know my last car wash was questionable and got some lady who hung up on me. Time to find a new car wash I guess. read more

It was OK. I gave it three star lots of crust inside the corners of the car and dog hair in the back. I told the guy pacifically can he vacuum the dog here in the back he said sure no problem. It wasn't done. I asked the guy that was drying the car to vacuum again he said of course anything to satisfy the customer It was done again. looked a little better I gave a five dollar tip due to the effort. read more

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I have been coming here for years. The quality of the wash has gotten so bad over the last few times I have gone that I started going to the hand wash in apple valley but it's about a 30 minute drive from my house, so today I tried this place again and was charged a extra fee for them having to wash my Tesla outside the tunnel, when I went and asked what the fee was the lady said you've been here before you should have noticed that charge before and started laughing. Bad customer service, bad service, and a long wash is all you will get here. read more

I called three times to get pricing and was hung up on every time. I drove there and asked if they did hand car washes, They said yes they would hand car wash my car for $25.99. What I receive my car they're a heavy scratch marks as if they're reusing old or dirty towels and fingerprints and scratches near my door handles. Keep in mind I've only hand car washed this car until today. Also a foam washed twice and pressure washed before a microfiber cloth even touches my paint. I asked the cashier while I was charged $29.99 for my car and why the receipt says it's an oversized car. She was very dismissive and waving her hands at me like to go away. After asking three times I left because today wasn't the day I wanted to deal with this kind of nonsense. As I walked away she continued her conversation in Korean to whoever she was speaking to. I guess I was bothering her. The exterior car wash was below average and a Tesla Model 3 is definitely not an oversized vehicle. read more

$15 car wash for what maybe just for the free vacuum . I would not recommend this location read more

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I will never return. I requested them just to wash the exterior even though I was okay paying for a full wash. Brand new vehicle with absolutely no belongings inside except a bottle of vitamins and pack of lip balms. The pack was unopened, once I got back home and went to get my vitamins in the back seat I seen the pack had been opened and missing 3 of the 5 items. I'm shocked they would steal something so obvious when the vehicle literally had nothing in it. Unacceptable, please be aware of where you are taking your vehicles. read more

Zero stars. 30$ w truck add on. Could get my little bitty, teeny, tiny truck clean? I called, the owner? Told me to comeback but I had groceries in the jeep from the get go. Who has time to sit at a "hand" car wash all day? read more

This place always does a great job on my truck! They get it done in good time, positive attitude good prices in great work always!

Just got my truck washed this morning! This place used to be a good..... but the past two times I had brought my truck to get washed they are horrible from the outside and especially on the inside. It seems to be that if they are busy the worse the washes get. Streak marks on truck and windows, splatter marks on the center counsel, dirt and dust still on dash, didn't even clean my cup holders, and the worse I have detachable weather mats in my truck. I made it very specific that I wanted those pulled out and washed. Here's just a few pics. I recommend 100% not coming to this place unless you like waiting forever and paying for a Shit job. 8-20-21 read more

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Will definitely not coming back once I got of the truck there was used needles outside by the vacuum area , no one grated us the lady at the cash register rude rude rude to bad I paid for the service car was wash quickly done as well no scent what so ever will not come back read more

My jeep is never clean The paint still has bugs on it It takes too long to wait for your vehicle to be done read more

Always a good wash there. The staff works hard and the prices are just right. Recommended, yes. You can wait inside or outside read more

Bear Valley Hand Car Wash - Car Wash Near Me - Hesperia, California

Now I understand why this car wash has such a low rating. I was in today 5-19-23 and I purchased the "luxury" car wash. I made sure to tell the guy at the front that I wanted tire dressing and also asked if he can please make sure my floor mats get wiped down and everything gets vacuumed and wiped down just because it was a little dirty. Paid a little over $40 and when my car was done it didn't have armor all on the tires (no big deal) I asked the gentleman if he could add some because I paid for it and after a few questions he did it. But when I drove off I noticed that I still had bird crap on my windshield, my floor mats were still dirty and not even properly vacuumed, I had dust all over the dash and radio still, and my front end still had dirt all over it. Here is a few pictures. read more

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Took my 2023 dodge Durango super disappointed should have known with how quick it was finished. Windshield left dirty cup holders still dirty sticky stains still in cup holders for $30 that's unacceptable I could have went to a drive through car wash and it would have been a better outcome. read more

Sitting here for one hour and watched cars leave first that arrived after I did. After one hour my car has yet to be washed. Told the manager and I'm still waiting after 15 min more. Don't think I'll be back unless I feel my time isn't worth anything. That's why all the bad reviews on yelp!!! read more

This place sucks ! I asked them to clean my mats and to remove dog hair off my seats and they completely ignored me. I would be coming here again read more

Riped me off charged more at register. Lady said quote "I don't care" acts like owner. The guys cleaning did good job. Tiped read more

Bear Valley Hand Car Wash - Ask spacific cost quoted 27.00 then told 37.00 must pay already done. Lady said she didn't care. Still tiped the guys. - Car Wash Near Me - Hesperia, California

August 14, 2023. Great car wash, got the lowest package because we were in a hurry, the guy checking cars in was professional and courteous. The place seemed very busy but the guy said it would take about 45 mins and he was exactly right. After watching some of the other cars going through the wash I noticed the wheel track was pretty narrow, so I went to the back to ask if my wheels were too wide to fit and before even asking he already marked the windshield that it couldn't go on the track, so I'm very grateful that he had already noticed and didn't want to scratch the wheels. Also the interior was clean, smelled clean, and they don't use greasy interior dressing like some places do. I recommend getting your car washed here, no problems and they took great care of the car. Thanks guys. I think some people need to remember this is a car wash, not a dedicated detail shop. If you want every speck of dirt and and every streak meticulously stressed over, bring your car to a detail shop, but expect to pay a $150+ for it. read more

This place cannot get the windows right. Paying more than $40, I would expect a windshield without streaks. It looks like they used armor all instead of window cleaner. Two washes in a row. read more

Came thru super lagging on my whip game, I couldn't even ghost ride the whip. Before I came in my car resembled a KFC bucket of chicken without any chicken in it, guess what I'm leaving right now with a new drip, I simply got in a strangers Tesla and skated out with a new hooptie, best car wash experience ever thank you read more

Bear Valley Hand Car Wash - Prices - Car Wash Near Me - Hesperia, California

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If i could i would leave 0 stars. I get greeted by the gentleman that always greets me on Sundays. I came to him with a complaint letting him know last visit they did a horrible job. Mats were not cleaned well there was still debris and on the trunks mat aswell. As i explain, instead of him listening to me as a customer that also gave a tip expressing my concerns he walks away talking, interupting me not listening. Apparently i found out hes the manager with the girl who charges in front. I ask her is there a number were i can call she tells me oh they are not here im in charge...i said omg its the same thing lile if i was talking to the man outside..she tells me if you dont lile the service you can go somewere else.... lol instead of hearing the concern or trying to solve the problem.... 0 for service i thought they were going to address the issue. Horrible treatment after the bad service. Never again. read more

Bear Valley Hand Car Wash - Car Wash Near Me - Hesperia, California

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Bad experience !! Got the works which is the most expensive one . And when I picked up my car was still dirty . Didn't even vacuum and clean cup holder either . Also the car has a weird smell after they washed it . Won't be going back read more

Only hand wash place. You get what you get. But it's huge piece of crap. Spend the extra money and get it detailed. Not worth it

I'm SO glad I spent $50 on this... don't worry, the outside looks good. Guess they just don't care about cleaning up inside! read more

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FURIOUS. First of all, the wait and the price arent that bad. This complaint is directed at the older white man with a beard. I was too angry to even take his name. 3 things #3 he wasnt wearing a mask. Fine, its hot, your washing a car, understandable. But still. #2 i paid for the luxury wash, watched this man clean my windows only to find them STILL dirty, with the same spots that i first even came to you guys. Only one would show on the photographs and it was easily wiped away with a damp rag, so what the f**kwas he doing? And #1 your employee entertained a customer who was making discriminatory and racist remarks about his own co worker, agreeing that "its about time they learn english". What. The. Fuck. read more

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They STOLE a expensive custom shift knob bracelet from my car. This was my first and last time visiting this facility. Would not recommend this place to anyone. Unless you want your stuff stolen stay away from this place. This is not the first time this happens according to the reviews. The cashier, Grace and the manager, Enrique were trying to fight us for a while saying they could only give us a gift certificate and they didn't want to find out which of their employees is the one that took it. And they refused to give us the owner information because he doesn't want to be bothered so they obviously don't care about their customers. Lastly they tried blaming me and told me I was hiding it. read more

Bear Valley Hand Car Wash - My stolen bracelet - Car Wash Near Me - Hesperia, California

Left my car halfway washed with soap still on it and lastly had the audacity to set it in blazing sun if you don't know anything about paint just know that will fuck your paint up and leave semi permanent stains. Plus the owner doesn't give two Fucks she ignored my complaint. Never going there again !!! read more

Slower than shit the morning. Been here 2 hrs. Watched a car push another car that was at the end of the wash and dry part of the car wash. God know I'd be upset if I owned that Mercedes or the Honda that got pushed. read more

Been here 2x now. First time a new employee worked on my car, so I let the obvious little things pass and pointed them out. Figured I'd give them one more chance.... Mistake! My car sat in the sun making MAJOR water spots which they tried to "buff" it out... Good luck. The doors weren't wiped down, there was a huge spill left, the trash was picked up off the floor and placed in the door, which I told them at the beginning I would throw it away, but was told not to worry about it, that it was "their job". When I told the one finishing my car about the little details that obviously are right there in the open, I was given attitude and told "I'm not the one that vacuumed it"... First off, I understand this, but you're finishing my car, please do it right. At least put the air freshener you asked me about in the car... I leave, and like a dumb ass, I didn't do a full look over, get to the grocery store and wouldn't you know it, the ENTIRE right side of my hood is scratched. I immediately go back just to be told it's not them that did it... Funny it wasn't like that to begin with... Especially after I JUST HAD IT PAINTED. NEVER AGAIN. STAY THE HELL AWAY! read more

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Very bad place to go, I'm hoping by writing this that people can drive a little more to get a better car wash. The pictures will be enough said. Also be careful with the lady at the front and make sure they charge the correct amount. I got charged 5$ extra and I feel it was purposely. Also at the time another guy was asking to get his 5$ change and the lady said she already gave it. Not sure if it's purposely or not but be careful, who knows how much extra they get just from "miscalculations".!! read more

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Paid 28.99 for a car wash and my car was pretty much only washed outside. My inside was left dirty and not vacuumed. I'm very disappointed in this service. I could of done better at speedwash for $6 I would never recommend this place to others and will never use them again. I would post more pictures but the dirtiness of the dash does not come up in pictures. read more

Bear Valley Hand Car Wash - Receipt - Car Wash Near Me - Hesperia, California

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I decided to get my truck washed here like I did in the past, which has normally been good service. However, when you pay for "The Works" which is the most expensive package you should get what you payed for right? Wrong! I watch them wash my truck with soap and water. Then back it out to hand dry it, wtf! There was no polish, wax, or rust preventive agent put on my truck like I payed for. So I payed $45 for something I could have just done in my drive way... What a waste of time and money. Next time I will just take my truck and leave. Keep an eye on them when they clean your car because you might get screwed out of your money. Just saying!!! read more

This place is so bad... they left my car a mess! Just listen to the reviews and avoid this place. I gave this place 2 opportunities and the first time they left my windshield and front of the car really dirty, but the second time was even worse! I will definitely not come back. read more

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And I came to the car wash for the first time today and they did a fantastic job. The interior really needed it and they did a phenomenal job. I would highly recommend them. read more

Did a horrible job and stole all my change in the center console Don't go there Paid $30 and dirt was left everywhere Floor mats never cleaned read more

For the pricing I believe it's pretty reasonable. It could use a bit of improvement because some visible parts are still dirty but it looks a lot better than how we had it. Not to mention it's 93 degrees outside and I commend the people willing to work outside on cars. The tip was well deserved! read more

Horrible service!!!. Went to get was wash and wax. Waited for over an hour and no one touched my truck. When I went to see what was going on, they lady inside was rude and saying talk to the manager. She is the owner. Once they did started, you could see it was going to be a half ass job. I paid $60.00 for this lousy service. Others customers were there also having to explain to the people how to wash their cars. They did not clean the carpets, they did a poor vacuum job, the mirrors weren't cleaned, the wax job a horrible. They just want your cash, but don't want to give you what you paid for. Don't waste your money there. Do it yourself. It will come out way better. read more