As a frequent visitor to Cirencester we always call in The Bear but on this occasion we were very disappointed. We visited today, Monday 28th December 2015 at lunchtime and ordered a sandwich which took ages as they had obviously mis-calculated the staffing requirements for a busy bank holiday during the Xmas break. Between 1pm and 2.30 we counted at least 50 people turned away for lunch as they couldn't cope. ...... how can any business afford to do that these days! To top it all the gents, ladies and disabled toilet were absolutely disgusting and it was obvious that they hadn't been cleaned for days. The whole pub could do with a deep clean. Having been a landlady in the past for many years and now a senior manager in a customer service environment I'm surprised that Brains have left their standards slip much! Will we visit again, not likely! read more