**Extremely Disappointing Customer Service - KaNisha Meriwether**
My experience dealing with KaNisha Meriwether was incredibly frustrating\. I made an honest mistake when ordering my compound bow and contacted customer service willing to pay the difference to get the correct package\. I offered several reasonable solutions, including paying through an invoice, purchasing the missing accessories separately, or exchanging the bow through an authorized local dealer\.
KaNisha repeatedly dismissed every option and insisted that my only choice was to return the bow, wait for a refund, reorder, and wait another two weeks for the replacement\. I understand that company policies exist, but I was disappointed by the lack of effort to explore alternatives or escalate the situation to someone who might be able to help\.
The difference was only around $20-$25, and I was willing to pay it\. I wasn't asking for anything free\. I was simply asking for a reasonable solution to an honest mistake\. Instead, I felt like I was being brushed off rather than helped\.
What makes this especially disappointing is that my family has supported this company for generations\. My great\-grandfather, grandfather, father, and I have all been customers, and I was hoping to pass that tradition on to my daughter\. I even still own my grandfather's Alaskan bow from the 1970s\.
To have that kind of family history with a company and then feel completely dismissed over a relatively small price difference is disappointing\.
**KaNisha, customer service is about more than repeating what a customer cannot do\. It's about making a reasonable effort to find out what can be done\.** Even if company policy ultimately prevented an exchange, I expected more effort, communication, and willingness to escalate the issue\.
I hope management reviews this interaction and considers whether this is the kind of customer service experience they want representing their company\. After generations of loyalty, this experience has seriously damaged my confidence in the company\.
**A very disappointing experience that could have been handled with much more care and effort\.** read more