We had my son's birthday party on October 26th at Flip Factory and also went to a birthday party at Flip Factory the following day.
Here's my opinion on it, save your money. Don't bother holding any type of event there. They are unorganized, unprepared for your planned event, and rude to boot. We showed up to our party, they booked the wrong package, a trampoline party instead of a laser tag party (that part was a minor issue). The host stood there and mostly watched instead of "hosting". I had to ask about when the food & drinks were going to be brought to the table. As the host was wheeling the cart with the pizza & drinks, she asked if I had cups? Um, no because FF was providing the paper products. She asked if I had candles & lighter, I can understand candles, but a lighter? Most parents would probably forget that and a place that holds parties should have at least that. The host seemed more confused than anything else. I happened to have gone to check on something & ended up walking past her as she was heading back to the party area, her coworker ran up to her to let her know that we needed to be out of the party area by 3:30 because there was another party starting. It was 2:50pm and they were worried we would not be done in 40 minutes. The host took us to the party area 25 minutes after our party time started. There was no other party starting, we left Flip Factory around 4:15pm.
We went to a party at FIip Factory today. Birthday boy's mom was running back and forth checking everyone in. The party host was somewhere, but not checking in the children or giving directions. Birthday boy's mom had to ask for more cups & napkins. When you are a party host, you should have foresight to see what is needed before it is requested. At 4:20pm, the party host said that we had to be done at 5:00pm because another party was going to be coming in. I told the party host, don't worry we will be done at 5:00. We finally rounded up the boys and left at 5:20pm...I did not see anyone coming in to do a party. The place was practically empty, and it was Sunday at 5:00pm, so in order to make sure we left the party room on time, they lied about having another party coming in.
Local Gainesville parents - don't waste your time or money holding a party at Flip Factory. They charge for 10 children for a birthday party and provide nothing. They charge a "service fee" on your final bill, for the party host & party coordinator - basically a tip they don't deserve. They are rude, unorganized, and quick to tell you when you have to leave like you don't know any better. We all work too hard and try very hard to give our kids the best birthday party. For the amount of work & stress, holding it at the park, your house, or neighborhood clubhouse would be a better choice & cheaper. I will tell everyone I know that it is not worth the money to have bad service, work your own parties, and they don't care if you are not happy about the service, they got your money, so it doesn't matter to them either way. Flip Factory is such a sorry business for taking advantage of the parents when we have so little choices to hold birthday parties. read more