I called and spoke with Lisa regarding having links taken out of a watch that the band is made of…read morebamboo wood. I went in yesterday afternoon, Lisa remembered the conversation. She asked the young lady in the back, I believe her name started with an M if it was doable to remove links. She said it was. I was asked if I wanted to leave the watch or come back. I opted to wait. They tried the watch on and decided two links was enough. Great job and the cost was $10.00. The service that Lisa and her staff provide is top notch. I would recommend going to them to handle any of your jewelry needs. Thank you Lisa Hefez and staff.

I lack words to express how much my wife and I appreciate the service we received at Hefez…read moreyesterday. My wife will have surgery Friday and a few days ago the doctor said she must remove all of her rings, including one she had not taken off for years because of severe arthritis. We tried every remedy, cold, oil, WD40 and dental floss, but nothing worked. Already anxious about the surgery, this problem just seemed to be too much. Out of desperation, I suggested trying a jeweler and Hefez came up on Yelp. They answered my call, understood and sympathized with our problem and arranged a convenient time. On arrival Mr. Hefez (I assume he is the eponymous owner) found the right, obscure tool and spent 20 minutes patiently sawing off my wife's ring. He gathered and bagged for us the dust and a tiny diamond chip that fell off along with the ring. We are still worried about the surgery, but Hefez took an unnecessary stress off our shoulders. We are tremendously grateful. The store itself seemed to be a fine, local,family business, but what stood out to my wife and me was the warmth, care and thoughtfulness of the people working there. That must carry over to the more routine services they provide. If you are looking for a non-chain jeweler between Providence and Boston, please consider Hefez.

First thing about vintage: it's not a vintage store. Vintage sells new clothes and…read morejewelery/accessories, some of which are vintage influenced. Second thing about vintage: It's fabulous. Vintage has a great, eclectic selection of clothes and accessories that have a pretty, feminine aesthetic. The jewelery selection is strong. They have a wide range of styles and it's easy to find unique pieces. The reason I docked a star is that its greatest strength is also its greatest weakness. The prices and styles can vary a lot from piece to piece and season to season. You might see very reasonably priced dresses hanging next to blouses that cost three times as much, and there are youthful styles mixed with really matronly pieces. This isn't objectively a bad thing, but it does mean that you can't always know what to expect (besides gorgeous jewelery). It's worth noting that when they have a sale, they _really_ have a sale. At the end of the season, there will sometimes be a discount on nearly every article of clothing in the store.

This shop is quite cute, but I'm really writing about the jewelry and the girls who work here…read more They are honest, sweet, and very helpful. After visiting Eva B next door and dealing with the bitchy attitude of the woman who worked there, these girls were a refreshing change. I love that they have the Pilgrim jewelry line as well, one of my favorites! They have a huge selection of jewelry and a great range of costume to moderately expensive choices. I'll be stopping in here again soon!

Selection, product knowledge, value and outstanding customer service make shopping at Cindi's a…read moregreat experience.

Just recently I brought pearls to Cindi's that were a family heirloom. I needed them restrung as…read morethey were for my granddaughter. I had them restrung at Cindi's. My granddaughter brought them to her jeweler to be appraised. They asked her if she wanted them restrung because they were in poor shape. She went to another jeweler insisted I had done that. They too said these need to be restrung. Why did I pay Cindi over $100 to have them restrung when two other jewelers insisted they needed to be restrung? I am not happy and will never go back They also said these value was much less than Cindi said.

Very poor customer service. Promised me an appraisal every week for 2 months. Each time we spoke he…read moresaid he would have it in the next day or two. After a month, since he never sent it, I asked him to just give me a reasonable time frame. Once again he said in 2 days and once again it was never received. If you can't do something for a customer you need to let them know and not string them along - it's just common sense and good business.

First.... I don't know anything about diamonds but my fiancé does and she loves it. Joe was…read morepatient, informative, and accommodating throughout all of my indecision. With my crazy work schedule Joe was super accommodating opening up the store despite his publish business hours. This will be the only engagement ring I buy but now that I'm getting married certainly won't be the last piece of jewelry; and Joe will be our jeweler.

My fiance and I worked with Ann to make each other's wedding bands - what a fun and meaningful…read moreexperience! Ann was extremely good at explaining each step and generally walking us through the process. It took about 5.5 hours, including a break for lunch, and by the end we had converted a small block of platinum into two rings that fit perfectly and looked exactly as we had hoped. I'd highly recommend this to anyone who enjoys a hands-on experience!

Even though we did this after our wedding, making our Wedding Bands on our 1 month anniversary is a…read morememory We would cherish forever. Our instructor Anne was very knowledgeable and friendly. She guided us through everything and was very patient with us. Making each other's band from scratch was more fun than we expected. Anne talked with us from the start about what we wanted and made sure at the end it was exactly how we wanted it to come out. We started with a bar of white gold metal, fired it, formed it into a circle and at the end of the day came out with beautiful personalized rings.

My partner and I had a wonderful time working with Marcel and the team at Plante Jewelers to create…read morea custom engagement ring. Marcel helped us find the perfect sapphire, and unique diamonds to match the gems we were incorporating from a family ring. He brought in stones from multiple buyers until we found the right ones. Throughout the process, Marcel was incredibly accommodating and communicative and worked with me through multiple revisions to the band rendering to get it just right. Their jeweler also does expert work and the final product was flawless and exactly as planned.

A family owned and operated jewelry store. They are friendly, helpful and very knowledgeable. We…read morejust had a pendant restyled to a ring and a loose stone made into a pendant. They took their time to help us decide exactly how we wanted the pieces to look. And when we picked them up - they were even better than we had imagined them! I trust them with my pieces. They have beautiful items in their showcases and even a selection of charms. And they were able to send my pearls out to have them restrung. I highly recommend this store.

No matter which Kohl's I shop they are always super consistent with great values and exceptional…read morecustomer service! I would be remiss not to mention that the Manager Robert is extremely helpful and ready to answer inquisitive questions! It's very evident that employees enjoy working for Kohl's and Robert is one of my example of a Manager that is happy at his position! It's a treat to shop and find great finds to bring home. Happy 2022!

Why are the checkout lines at this location always long? There always seems to be an unnecessary…read morewait time while standing in line. I'm not impatient, but c'mon!

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Brought my engagement ring in for a cleaning and the women who work here were quick to help and did…read morea fantastic job. Thank you, Persona!

We were on a mission. We needed a birthday gift for an eight-year-old boy. The kid is into Egypt…read more What do you get a kid like this? Where do you get it? Three days before his party the Gods smiled upon us. A store opened nearby called..."King Tut". Apparently the name, "Egyptian Gifts For That Kid That Is Really Into Egypt" was already taken. The owner Ashraf gave us an enthusiastic tour of the store, pointing out a variety of things and explaining each in detail. Hand-beaded Egyptian cotton dresses. Beaded headdresses. Custom earrings. Beautiful perfume bottles. Handbags. When we explained the purpose of our visit, he honed in on specifics. He had t-shirts. He had pyramids. He had hookahs - no, scratch that. He had statues of various Gods and Goddesses. Nothing seemed just right. And then came the offer. "I can make him a Khartouche on papyrus. Just give me his name." The birthday boy's name written in hieroglyphs on papyrus, suitable for framing! Hmm. It was too good to be true! This wasn't just a birthday present; it was a soon-to-be treasured possession. It was perfect! We gave Ashraf the boy's name and agreed to pick up the Khartouche that evening. When our young friend opened his gift he was speechless. He knew immediately what it was and what it said. He just held it carefully in his hands and stared. I'm sure it has taken residence in a place of esteem in an 8 year-old's room. BTW-they also do custom jewelry and jewelry repairs. Ashraf and his staff are knowledgeable and a pleasure to deal with. Welcome to Mansfield, success to you!