I came here because I needed to find some new work outfits and have to dress business casual. I had…read morejust checked out Loft and didn't find anything I liked, so I walked over to Maurice's--and I'm so glad I did. They were having a great sale, which was a nice bonus. Angie, the sales associate, approached me and was absolutely wonderful. She was friendly, welcoming, and asked what I was shopping for. She helped me put together some really cute outfits, made great suggestions, and got me set up with a fitting room. When I checked out, she even made additional recommendations and helped me find a pair of cute jeans. She was just lovely from start to finish. I will definitely be back, and it's all because of her amazing customer service. She truly made me feel welcome.

Found some cute outfits and greats deals. First time here, but will definitely be back. Served was…read morenice and acknowledged at entrance: lots of sales.

What a sad experience today! I walked in the store and noticed that majority of the store was on…read moresale - and a vast one at that. When an employee walked near me I had asked her if the store happened to be shutting down since I hadn't seen any sales like this anywhere in the mall that day. She answered me briefly but when I walked away she walked over to her coworker and began to talk about how my question was dumb and how sad it was that the US literacy rate has gone down. Obviously I was not going to cause a scene in the store, but I think it's insane for workers to be on the clock and disrespecting customers who are right next to them. I've never experienced this at any other store and I hope no one else does.

I had a very disappointing experience at H&M in the Roseville Galleria (Roseville, CA) and feel…read moreit's important to share, in hopes of encouraging better customer service. During my visit, my son and I were looking at a skirt on a mannequin to see if it came with built-in shorts or an underlayer. As we gently lifted the skirt to check, a manager abruptly approached us, snatched the skirt out of our hands, and said, "We don't look under there!" He didn't give us a chance to explain, and he walked away with attitude. It was unnecessarily rude and made both me and my child feel uncomfortable. Later, I returned to the counter to ask if I could exchange some underwear I had purchased just 15 minutes prior due to a sizing issue. I had bought four two-piece sets. I was aware of the no-return policy on underwear, but I still asked politely if an exception could be made given how recent the purchase was. That same manager was once again rude and dismissive, although he did eventually process the exchange. The problem wasn't the policy--it was the disrespectful and unprofessional attitude I encountered. I spent over $200 during this visit, and to be treated so poorly after making a significant purchase is unacceptable. Every customer, especially when shopping with their child, deserves to be treated with basic courtesy and respect. For reference, the manager was a skinny, light-skinned Asian male with long hair tied back . I truly hope this feedback reaches the right people and leads to better staff training on professionalism and communication.

Unfortunately, I am leaving a poor review. I've been…read moreshopping at the mall independently since I was 13 years old. I'm now 34 years old. I've had the privilege to shop throughout the country and overseas. Today was by far the worst customer service I've experienced. First & foremost, I planned on purchasing brand new cologne. I walk into the store and immediately say, "Hello Ma'am how are you today." I get simple response of "Fine." As I proceeded to check out all the cologne on display, I didn't find a cologne strip or parchment to spray any of the colognes. There was no sincere gesture, suggestion, or recommendation. I literally stood there like I was staring at the back wall with no representative in front of me. At this point, I grabbed the new line of Hugo Boss and sprayed the inside of my forearm. I was ready to purchase the item, however since the rep did nothing to entice the purchase or ask whether I liked the product, I put down the bottle. At this moment, the rep turned to her coworker and started having a side conversation. I want to thank you for showing your true colors today. I will not be spending money at this establishment anymore. In addition, your customer service was downright egregious. Sunday, July 14, 2024.

The old blonde lady is the most condescending personality I've seen in my life. Smells a shirt that…read moreI didn't even try on at home and tells me it has a perfume on it. The shop only takes cash for alterations and do not have a 10 dollars bill to give change back, and tells me to figure it out. Horrible services by her and only her. The young ladies were so nice and the guy was nice. It's just her That judges people for doing anything. Even buying.

Great service- I called in to see if they had a particular shoe/size for my husband and the young…read morelady that answered was polite and helpful. She also was kind and held the shoe for me until I was able to come in and purchase the shoes for my husband. The two gals in the store were friendly while I was checking out. Good selection: The store carried the size shoe and style I was searching for.

2shirts for $40? Not if Yaritza rings you up. I grabbed 2 shirts DIRECTLY BELOW the 2for $40 sign…read moreand she rings up 1 for $14 and one for $30? No clue what's going on here.

No one greeted us as we came in. Store was extremely busy, yet I didn't see any workers on the…read morefloor offering 2 help us. The selection was not good. I needed a cute outfit 4 my company's Christmas party & I couldn't find anything!!! Not even black pants & a cute top!!! They did have some good deals going on which is why I like coming 2 Old Navy!!!

The bad…read more 1)Understaffed at 9:45am. 7 people in line and only 1 cashier? Backup was finally called when shopper #8 came along. 2)Same day, the gentleman was clearly stressed out as I entered the fitting rooms. He had a speech he barked at me to bring everything out of the fitting rooms but I overheard him say the same to someone else. So I wasn't singled out 3) They don't match online prices. Bummer The good: 1) The folks on the floor are helpful in finding what I am looking for. 2) I shop here for cute clothes at reasonable prices so I need a physical store to try stuff on. Never pay full price. I often see things on sale 30-50 % off. I recommend seeing what you like in-store , style and size, then purchasing online for store pickup cause that long in-store line is maddening.

I'm not a fan of malls, but if you need to go to one, you can't do much better…read more In a time when malls are declining, the Galleria seems to be thriving. They have a great variety of shops, and a thoughtful layout. This has to be one of the better shopping centers in Northern California, and is pretty impressive. Recommended.

I had a great time visiting this mall with my partner on a Saturday! We arrived here in the morning…read morearound 10:30 am and were able to find good parking under the shade. It can get packed so you should try to arrive here early. It reminds me of valley fair mall but it's calmer and there's less foot traffic. It has a bustling food court with well known stores like pop mart, blue bottle coffee, round 1 and so much more. It has clean bathrooms! Good experience to walk around and window shop

Updating my review, 10 years later. Grandma bought my son a pair of shoes here and he wore them for…read moreone day, realized the fit wasn't great, and was able to return them for something else. I like the rewards program too!

After wanted in line for ten minutes the guy at the counter couldn't take 10 sec to look to see if…read morethey had the shoe I wanted, all he said was it's over there!! I mentioned I was just over there and couldn't find it. He again said I assure you they are there. After I looked one last time I ended up leaving dissatisfied.

After reading the reviews, I was kind of scared to go to this store. My experience was fantastic! I…read moreoriginally purchased the Madeline BB bag online and it really didn't work for me. I was told by the client advisors from the 800 number that I could return it in store so I wouldn't have to wait 14 days to get the return back on my credit card. Mind you, I live in Reno, so it's a 2 hour drive to get to the store. I also had purchased the Neverfull Inside Out online and was shocked when I opened the box. It was clearly a used product. Very disappointing considering I paid over 3K after taxes. The reason I bring this part up in my review is because I knew the Roseville store had it in stock so I could exchange it. When I arrived at the store, I spoke with Yer, the store manager. She went above and beyond to help me with the exchange. She then tried to return the Madeline BB for me, but the 1-800 client advisors who had told me that I could return in store had started a return already for shipping. Because of this, Yer was unable to override what they had done. I had to call the 800 number again and the person told me there was nothing they could do and I would have to ship it back. SOOOOO, had I not had the issue with the other bag that was used, I would have driven all the way to Roseville for no reason. I ended up asking to speak to a manager to see if they could reverse the return so I could end up returning it in store. Anyway, after a 45 minute phone call they did reverse it and Yer made the return for me. I also worked with Jennifer as my salesperson because I bought a wallet. She was super pleasant and helpful. At the end of the day my in store experience was great. There was one man that had a ponytail that was standing at the door for a moment and when I asked to go inside to speak to Yer was a bit rude with his response for no reason, but overall one rude guy didn't ruin my experience. :)

Honestly your typical luxury store. I was a little disappointed by the staff member that helped me…read more She was not as energetic or attentive as the other staff which dampened the experience. All the other staff were very kind and other customers were attended to quickly and in a kind manner regardless of looks which was a nice sight. The store had good selection and the things I looked at were in store. I do believe that you should check online first because not everything is on display. The price itself is already set so there isn't much to say about that. Overall the store was clean and majority of staff were good.

Decent store with good selection options sizes range from regular plus size clean store prices are…read moresomewhat exceptional. Staff was friendly when you asked for help.

Great service with knowing their product and helping me find exactly what i was looking for! Good…read moreprice for the value

The dress I needed I had to call Macy's in California. I dealt with a very nice girl named Emaan…read more She located the dress and called me back to get my information and is shipping it to me!! Thank you Emaan for your dedication to customers!!

I purchased something online and apparently I have fat fingers or was careless and purchased two of…read morethe same items on accident. So my goal heading to Macy's was a simple return. I don't visit Macy's as often as I did 1-2 decades ago so I wasn't sure whether there was still a specific place to make returns. Fortunately, I walked to the nearest worker and she was more than willing to assist in my return. It took a little bit of figuring out how to make the return as I purchased the item online, but once I logged into the app and saw a bar code of sorts, she was able to scan it (receipt) and processed my return. Easy peasy! Thanks!