Great dentists with open availability! I knew i had some cavities and was kind of scared about my…read moreappointment since i haven't been taking care of myself or my teeth. For whatever reason, dentists in myrtle beach are booked out INCREDIBLY far in advance (i called in june 2024 and their next available was july 2025). Waterway dental was able to get me an appointment within 10 days of my call for request. They were really kind about not shame-y about the work that i needed done and were also able to get me booked in appointments very quickly to fix what needed to be fixed. Overall, VERY happy with my appointment today and while i'm not excited about the work that's scheduled, i'm no longer scared of it which is a win for me!

Called and made an appointment more than a month in advance. The office called me to get my…read moreinsurance information. I get to my appointment on time and was told my insurance was out of network and I would have to pay for the visit. I took a half day off work for this. Training is essential. Don't waste people's time!

I had repair work that were the best the doctor and staff. I would highly recommend them.read more

I always get excellent care, friendly, respectful staff, Always on time, just can't be better!read more

The woman at the front desk (Yan or Yang) has the worst customer service. Very blunt and when she…read moreis trying to be nice, it comes across as painfully fake. What a shame to an otherwise nice office.

Do you believe in Angels ? I am proud to share the good…read morenews to the world that my life has been touched...we are reminded that God is alive and he puts certain people in our lives for so many reasons that we can't fully understand... Ross and Munn orthodontics is the place where I went to get my braces. 11/12/15 was the day when my life was truly blessed by so many wonderful people.... Doctor Munn Doctor Ross Beverly Hall Carrie Ray Julia Robin April Jeannie LuLu They are my angels and I'm thankful for God allowing this miracle to happen... Doctor Munn and Beverly greeted me with such kindness...their experience and knowledge is unmatched... Beverly is the coordinator and team leader who keeps everybody happy and organized.. Doctor Munn uses his gift from God and changes lives by putting braces on his patients... Carrie Ray is the Angel who put my braces on with doctor munn... she is perfect....the tone of her voice is gentle and her touch is gentle... she knows every detail about her job...we talked in great depth about life and it's my honor to have her as my friend....she is beautiful from the inside out. She is very healthy physically, mentally and spiritually... Carrie Ray is extremely educated and skilled yet has the most loving heart......there is no one like her ! Doctor Munn is awesome.. I felt no pain while my braces were being put on.....he explained everything slowly and wanted to make sure I was comfortable. Beverly Hall is another angel that truly cares about me. We talked so much about my personal life and if I ever need someone in my corner - it's Beverly without a doubt. I will always be grateful for having such a great friend...I believe that my mom in heaven sent Beverly in my life to protect me and keep me happy...she is the reason why I believe in angels... Robin took my pictures and digital scans of my teeth. She is so calm and is well liked by everybody ....she was so happy for me. God bless her for being kind and loving to every person who she meets.. I'm so proud to know her... April and lulu are the angels who greeted me with such kindness and respect..they are so nice.. they are a true reflection of this office... Julia and Jeannie also work with doctor munn... they deserve to be happy and healthy because of their beautiful heart....they were so happy for me about this new journey that I'm gonna be on.....I am so thankful to have them as my friends...My life has been blessed by knowing such AWESOME internally beautiful souls- those beautiful souls are Julia and Jeannie- thank you for being so special. Doctor Munn and Doctor Ross and the rest of the team are angels...what a blessing it is to know them. Thank you Lord for allowing such beautiful people in my life.. thank you Doctor Munn for being my angel I love you all very much , Timmy

This is the best dental office I have ever used. Check-in is quick and easy. The dentists are…read moregreat and the hygienist is exceptional. Their accounting/payment options are great. They actually give you a print-out that shows what insurance pays and what you pay. Great staff and facility!

As a long-time patient, I've experienced significant scheduling challenges. Appointments for…read moreroutine cleanings are booked months in advance, only to be canceled just days before. This has happened to me three times, and each time I was rescheduled nearly seven months later. Despite having insurance that covers two cleanings per year, it's nearly impossible to receive the care I'm entitled to. Additionally, I had a mouthguard made through this office, which was lost by the vendor. I had to return for a second scan and take another day off work due to this error. While I truly value my dentist, the scheduling team has been inconsistent, unprofessional, and discourteous on the phone. They show little regard for the inconvenience caused when patients must rearrange their schedules. I also experienced a serious issue with a cracked tooth and infection. Despite calling for an urgent appointment, my message was never relayed to the dentist. It took multiple calls and an entire week to be seen. This is unacceptable for an emergent situation. Finally, billing errors have occurred, including being charged for services fully covered by my insurance. Overall, these repeated issues reflect a poor patient experience. I strongly urge others to be cautious when choosing this office.

We were billed for an appointment for a dentist to come in and not do anything and tell us to go to…read morea pediatric dentist. Something they could have done over the phone. The customer service is horrible and they hung up on me twice. Do not go here!!!

The dentist I saw was great and heard she left the practice. I see why....Billing does not work…read morewith patients. Lack of notes or reading of notes. Does not respond back to pts after leaving voicemail or sending emails.