Visited the store with the intenti on of getting an…read moreestimate, but we walked out with the impression the representative was not interested in our business. I did call around 45 minutes later and got no better results. Dissatisfied and disappointed.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

We had the pleasure of having Mercury Carpet in Jacksonville replace our carpet and flooring. John…read morewas so very kind and patient as I was picking out and changing right up until almost the last minute. The installers were excellent to work with, the install went very well and it looks perfect! The attention to detail really impressed me too! John even came all the way to Baldwin to check on us and make sure we were happy.

Had my carpeted staircase cleaned recently by this company. Did a great job! Very professional…read moreand reliable. Highly recommend.

Amazing customer service, on time, quality of work, communication was amazing. The cleaning service…read morewas top-notch explained and went over process with me. Highly recommend this service!

I strongly advise against using this company if quality and long-term support are priorities. After…read moreonly two years, my floors are showing significant wear and nicks. Because the product has been discontinued, there is no path for repair, leaving me with a subpar result. Despite reaching out, I have received zero assistance. Please spare me the automated 'contact us' response and instead focus on standing behind your materials for future customers.

Title: Avoid Empire Flooring at All Costs - A Costly Nightmare from Start to Finish…read more Review: In December 2023, I paid over $22,000 to have my floors installed by Empire Flooring. Within months, I noticed the baseboards lifting from the walls throughout my entire home. A contractor later explained that Empire installed the quarter round too tight against the flooring, causing the lifting issue. When I called Empire in March 2025, they informed me that my installation warranty had expired just three months earlier. Even worse, I had purchased a $2,000 extended warranty, which I later learned only covers accidental damage--not installation errors. Absolutely unbelievable. That alone was bad enough--but the story gets worse. After a kitchen flood damaged about 200 square feet of flooring, I paid $3,600 for repairs. In the middle of the repair, the installation manager abruptly ordered the crew to leave, claiming that my original flooring was installed incorrectly and that my continuous flooring layout violated the manufacturer's warranty--even though Empire themselves installed it that way! He insisted that they would only proceed if I agreed to add five transitions in doorways and an 18-foot transition strip across the middle of my great room. When I refused to accept that ridiculous "solution," they walked off the job. After multiple complaints to corporate, Empire finally offered to replace all my flooring for $10,000 since they no longer carry my original material. I agreed, set an install date, and took off work... but no one showed up. The sales rep stopped responding, and now, as of October 2025, I've lost two days of work and still have no completed floor. I've given this company every opportunity to make things right, and they have failed miserably at every turn. If you value your home, your time, or your sanity--DO NOT hire Empire Flooring. I wish I never had.

Installation Trauma…read more I was extremely disappointed by the service provided by Carpet One Floor and Home located in Jacksonville Beach. First, the installers were more than one hour late. Second, the lead installer wanted me to sign the completed work order before the work was completed. The door was not hung, the furniture was returned, and I had not inspected the installation. After calling the salesperson, the installers begrudgingly hung the door and returned the furniture. The lead installer stated, "I've done my good deed for the day." I was confused because my installation included furniture removal. After the installers left, I noticed dirty handprints left on my doors which I had to clean. Thirdly, upon their arrival I asked the installers to wear a mask. I could overhear one installer say "Are we still doing that?" Fourth, when I tried to vacuum the rug it was extremely difficult to push my vacuum over the carpet and the vacuum basket was full of carpet shedding. When I called the sales person she indicated that was normal. When I read the warranty pamphlet I found that this carpet required a specific vacuum due to its soft strands. A regular vacuum could damage the strands. Finally, the manager left a voice message apologizing for being late, failing to address the behavior of the installers. When I phoned the sales manager to discuss this matter and my experience, he never returned my phone call.

Travis was awesome when I called and when I got to the store he had everything ready for me to…read morereview, set a quick appointment to come to the house and measure, order and get installed. Classy Sales Guy and an awesome experience with this store!

Phenomenal work ! Very professional and very cost effective ! I highly recommend them !!read more

The Flooring Craftsman did a wonderful job, no mess and on time. Everything was clean, neat and…read morecompletly done the 1st time.

David was absolutely amazing and did a fantastic job installing carpet for us…read more I highly recommend and will definitely use him again.

Amazing service! Fast and professional. They're flexible depending on your needs…read more My family's happy with the results

We had Shane at Gator Carpet come out and measure the very next day! He was super responsive to…read moreanswer any question we had! He brought many many floor samples that helped up dial in on the color! It turned out perfect! He already had the color we wanted in stock and ready to go! He stayed in touch the entire time to ensure it was exactly what we were looking for! I would recommend Gator Carpet to anyone looking for tile carpet or hardwood floors in the Jacksonville area!

Don't ever do business with these crooks. They will poorly install your LVP flooring without a…read morevapor barrier in Florida of all places. And after the floors are installed like a DIY project, you tell them from day one there's been cupping and uneven dips in the floor all over. They're gonna tell you it's your problem and offer to correct it at your expense. Literally told me I would have to PAY THEM TO HAVE MY FLOORS DONE ALL OVER AGAIN THE RIGHT WAY. Shane is nothing more than a scammer. He came to my house and instantly saw how poor of a job his guys did and then later tried to blame the foundation of my home. A brand new construction home, might I add. Saying it's a moisture issue. But could never fully explain how it wasn't detected when they did a "moisture test that detected no high levels of moisture. He never addressed why if it was truly a moisture issue, shouldn't that be something that happens over time? Why would my flooring having cupping issues and dips/uneven floors from day one of the floors being installed? Being so naive, I thought floors had to settle. But nope. Just a horrible job from a janky business that doesn't take ownership of their mistakes. Just took thousands of dollars from me and blamed it on my house. Don't ever trust these people. Spend your hard earned money elsewhere.