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BeachBox Vacation Rentals

2.5 (76 reviews)
Open 10:00 am - 5:00 pm

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12701 John Reynolds Rd, Galveston Texas - Bermuda Breeze (BeachBox Rentals) Bermuda Breeze has been a huge disappointment. The house is completely roach infested. I killed more than ten in one night just in the kitchen. There were dead ones on the floors, my mother found one in a bed, and when I pushed the stove, five roaches ran out. It felt exactly like Animal Crossing when roaches start running around your house because you haven't logged in for a long time, except this is real life and I am paying to stay here. The place was filthy when we arrived. There was old food in the corners, stale Fruit Loops on the floor, full trash bins left outside, dirty floors, stains in the cabinets, broken features, and missing batteries in almost everything. Instead of starting our vacation, we spent the first day cleaning because it was too nasty to relax in. When I contacted the rental company, they told me I needed to send proof before they would send someone out. This was after I had already spent hours cleaning. So now I am literally staying up taking pictures of roaches and the condition of the home just to be taken seriously. I understand Galveston is humid and coastal. A few bugs are normal. But this is not a few bugs. There are no traps, no pest control measures, and old food left on the ground. If you do not do the bare minimum, this is what happens.

Exposed outlets
Samantha B.

If I could give zero stars, I would. We booked The Pink Door house through BeachBox for a family vacation, and it was a total nightmare from the moment we arrived. The property was nothing like the listing described and completely unfit for guests. The floors were sticky and dirty, there were exposed nails and outlets, broken beds, bugs in the beds, and moldy, dust-filled vents. The dishes smelled musty and unclean, and there were huge cracks running through the floor. Outside, the situation was just as concerning -- there were unhoused individuals loitering and rolling around just feet from the front windows, which made us feel incredibly unsafe. We ended up leaving and finding somewhere else to stay for the rest of our trip -- which we had to pay for out-of-pocket -- and the company has since ghosted us and denied any refund. This place was unsafe, unsanitary, and completely misrepresented. Do not book with this company. Ever. Thanks for nothing, Eric.

Poor home management
Mydogand I.

Stay away from Beach Box rentals- their management of rental homes is terrible. We rented a home for the use of its pool. When we arrived Friday evening, the pool company was refilling the pool, which had debris and dirt at the bottom, making it unusable. We texted and called (no one answered my call) Beach Box to fix the issue and they said they would have the pool company return sometime on Saturday to clean the pool. When the pool company arrived around 12noon Saturday, they shared the pump had been broken since Tuesday and they were waiting on the replacement part- hence the need to refill the pool since it did not have circulation. At no time did Beach Box reach out to me and let me know the pool was broken- and the pool was the whole reason for renting this particular house. I sent pictures and videos of the dirty pool, broken pumps, pool cleaners working on the pool and Saturday evening Beach Box responded with a text, "Please let me know how I can make things right for you or what resolution you would like for us to offer," to which I responded a 50% refund. I didn't hear back from them until Tuesday- 5 days after we let them know they have an issue with the pool- and they offered a 16% refund. And, I had to call them- they were no longer responding to my texts- and they offered a measly $400 refund- we paid over $2500 for a 2 night rental. The pool was not usable for the duration of our stay, and not to mention the grill was burned out, the coffee pot didn't fit the machine so it took over 45 minutes to brew one pot of coffee, and the secondary coffee machine didn't turn on. I didn't bring these issues up when asking for a refund for the unusable pool, as we could at least wait an hour for coffee- the pool was not usable. Beach Box should have acknowledged the pool was not usable prior to our stay and offered us a different rental home or discount on our stay. They did nothing, and I have empathy for the renters after we checked out, as I'm sure they received the same pathetic customer service that we did.

The vacuum parts at the property when we arrived. Don't go together. No nozzle on the hand vac so was picked up fell out
Oscar W.

The property was represented by pictures and words. *Prior to arrival I questioned them on the "arcade" and "playground" that they noted as Guest Favorites on the Property Details page. They replied that they were not at the property. I had to follow up and ask where they were. They replied with a link to Galveston area info where I could look up locations for entertainment. They clearly missed the point of the question. They might as well have listed a ferris wheel and roller coaster as Guest Favorites because they are on the Pleasure Pier 12 minutes away * Upon arrival we found a property that was very different from the one in the listing. Siding was falling off the house, the rooms had different bed configurations which meant we had to re-decide where everyone would sleep, there were four significant fire and safety concerns (an outlet missing a cover plate, an improperly installed outlet [not correctly rated and a trip hazard in the main living space floor], lights for the stairs for which the switch had to be set in the middle to turn off the light), deck boards that were broken, sagging, or had large rotted places. The Cowboy pool was filthy. All the decking was severely weathered with broken boards or severely sagging causing trip hazards. Deck lights outside the downstairs bedroom that could not be turned off [no switch] and no curtains on the bedroom to block light or provide privacy - took three days and two maintenance crews to fix this. The electrician was on vacation. Water out of all taps was just over warm except the showers which were look warm, almost cold, due to the aeration [complaint of some prior guests]. Mattress covers were FILTHY covered in debris and hair (we had to purchase our own because BeachBox failed to replace as requested three times). Almost inoperable sliding door that injured my son. We bought a grill because the one at the property was so rusted the coal grate was falling out. All issues were reported and maintenance came out twice but fixed only two issues. They made one issue worse - the ground level room entry door was swollen because it was interior grade - installed outdoors. Genius. It stuck on the vertical jamb and lesser so on the floor.  Had to be slammed shut and pulled on a few times to close all the way. Had to be hit and pushed into several times to open. The maintenance guys cut off about 2" from the bottom of the door. Did NOT fix the problem but did allow two crabs in the room on two separate nights after the "repair" and two frogs on our last night in the property. A bunk bed in one of the rooms was so wobbly we couldn't use it due to fear of collapse. Advertised as having a vacuum and broom. It did not and took three days to get them. Couch in the living room was sectional. One section was falling apart in the back, framing was exposed [another safety issue] and the fabric was falling off. refrigerator is not working correctly. We know it can take a while to cool items when first loaded but a 1 gallon container of water in the freezer was barely cold after about 36 hours. Items in the fridge took way too long to cool even when added a few days after arrival. * Communication was delayed and cumbersome. They used the Vrbo app, text, and email. * Eric [Director of Guest Services] was marginally responsive after he got involved. * Harrison Yat [co-founder] has not responded to several contact attempts. As someone else stated in a review - the Galveston address listed for this company is vacant. That's not suspicious at all. 2413 Market St is an old diamond company. You can see it on Google Maps. I expect like others the company will respond by claiming I've told lies. I have photos of all the issues. Emails, texts and Vrbo messages. And although the property is no longer available on Vrbo I saved them so it can be clearly shown they misrepresented the property. They're not BBB accredited but have 11 Complaints over three years, 7 in the last 12 months, and have not responded to any of them. Maybe they think that because they aren't accredited the complaints don't matter. They also have a 1.2 rating (20 reviews) on the BBB site. Only ONE 5 star review which was in 2022. The other 19 reviews are 1 star.

If I could mark ZERO STARS, I would in a heart beat. First and foremost, the house is NOTHING like the pictures. It's not brand new, it's smaller than you think. It's far from perfect. . This property should not be rented in its current condition. When it rained, the roof leaked badly--water came through the doors, soaking the ground, the couch, and creating soft spots in the floor. There are missing shingles on the roof, making the problem obvious and ongoing. Inside the house, the downstairs bathroom door barely opens or closes, and the downstairs toilet does not refill on its own. These are basic maintenance failures. Despite these issues, management refused to change our dates or offer any refund due to weather conditions. Because of the leaks, we had to use all the towels provided, yet they refused to bring more. When we reported the leaks, we were given multiple phone numbers to call--none were answered. They replied to one text message and told us to message another number more than one time. and then left us on read with no follow-up. We messaged on the app asking to extend our stay and they agreed to it but when I was messaging them via text, they informed me that they were talking about late checkout when I clearly stated and showed a screenshot that I was asking to stay until Monday. I have included the screenshot asking to extend our stay in pictures. I WISH I took more pictures but I was too busy cleaning water up so the floors didn't give out and my three year old daughter would fall through. The lack of accountability, communication, and concern for guest safety is unacceptable. I strongly recommend using anyone else besides Beach Box Rentals. I'd also like to add that the first text I mentioned about the leaks, they responded basically stating that "due to the weather conditions, they won't be coming" ...yeah, pretty sure the weather conditions are why you weren't refunding us any money back or allowing us to change our dates. Money Hungry Hypocrites.

Disgusting pool on arrival

We booked the Canon Ball Cove on 19th street in San Leon TX over the Labor Day Weekend for two nights and it was a terrible experience. We came there for mainly the pool attraction and found the pool to be extremely unkept. Their next door neighbor walked over to informed us when we arrived that there was an unresponsive body/teenager found in the property's pool the night before. We immediately notified the property management team and were told they would looked into it and have someone come out to address the pool situation. Nobody came the next morning and our kids literally did not want to go near the house and we left the next day. The place was not well kept when we got there as seen in these photos.We asked for a partial refund however they ignored it. Terrible experience. Pictures of the property when we arrived

So I will not be getting a refund even though they acknowledge I was in complete contact with the host the whole time.

I had Vrbo/beach box We didn't know that we had to report to Vrbo.... For any of our problems, we were in contact with our host from day one as soon as we got there and I got a message today about all the experiences that we had being moved back-and-forth. Both refrigerators did not work the electrical issues no AC rude neighbors on the second Home just a mess of a vacation. And we get this letter from VRBO. I would use Airbnb next time for sure which we do this every year a couple times a year.

Photo from porch

We stayed at a house managed by BeachBox in Galveston and had a great time. Good prices, house was great and clean with a lot amenities. The host communicated well and even dropped off ping ping balls within an hour of us saying we couldn't find any. Would recommend!

AC unit cover cracked and leaking on patio, mold and algae growing

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1 year ago

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10 months ago

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8 months ago

Great location and very spacious for a big family. Quiet community and excellent price. Will rent again!

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BeachBox M.

Thank you Cody for your 5 star, hope to host you again.

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2 years ago

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1 year ago

The house was beautiful and clean. The space was perfect for our family to enjoy. The neighborhood was quiet and peaceful.

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10 months ago

Loved everything about our stay. Great communication. Answers in a timely manner. The place was exactly like the pictures.

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7 months ago

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1 year ago

Chris the host is very attentive to his guests and always responds. The quality of the rooms is nice and clean.

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1 year ago

We stayed in Casa Azul and truly enjoyed our time there, the house has plenty of seating, very close to the beach. Loved it!!

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Page 2 of 2

Ask the Community - BeachBox Vacation Rentals

Review Highlights - BeachBox Vacation Rentals

The house also had great amenities with the game room, two separate bunk rooms and a cowboy pool (this was a surprise that wasn't even in the listing - a big win).

Mentioned in 3 reviews

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This is our second stay at Diamond Beach. We've stayed in 2 different units, and both have been…read moreextremely nice. Comfy furniture, large bathrooms, and roomy spaces. The balconies are gorgeous--the higher floor this time has a better view above the palm trees. Both times we've been here have been in January, so we haven't been able to use the outdoor pools or the lazy river. The indoor pool is large! There's a great game room, a movie theater, and a gym on the property. Everything is access-controlled, so you feel safe. Getting to the beach is about a 5-minute walk. This is a beautiful place! We booked through Ryson Vacation Rentals both times. Great communication, easy check-in and check-out process.

We stayed at the Diamond Beach Resort in Galveston for a long weekend. It is a fantastic resort…read morewith many amenities. Greg, the Director of Operations is the ultimate professional. He sincerely cares about his residents and renters and is willing to go above and beyond to accommodate everyone's needs. Specifically, we stayed in Diamond Beach unit 218. Great condo. Clean. Well equipped. Lovely. Pretty. Good location. Beautiful. It was a terrific unit at the end with an awesome balcony and great views. We booked through Sand n Sea. Great company. We booked with Jolene. She was terrific. We loved working with her. She was fantastic. Will book with her again AND will recommend her to friends and family! Very nice and professional! A very good company! Overall, we had a wonderful family getaway and will be back for sure!!

Havana House

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The fees charged on this property by Home Away are excessive as they are with all the Home Away…read moreproperties. Cleaning fees, management fees etc, etc.......

We rented the Havana House from Renee, through a website called Home Away. It was such a lovely…read morebeach house, with a waterfront view in Galveston in Bermuda Beach. The beach house had three rooms -- two with queen beds and 1 room with 4 bunk beds. There was a futon couch and a sleeper sofa too. It could sleep 2 couples, 2 singles (futon and couch) and up to 4 kids in the bunks comfortably, but I wouldn't over-pack the house. We had 5 (2 couples and 1 adult), so it was really perfect. Two bathrooms, one in the master bedroom and one other in the hall. We paid ~$1200 for Saturday through Weds July 7-11th, a peak vacation time. What sets this beach house apart, other than the friendly relaxed nature of the owner, is the very cool vintage decorations and personal touches throughout the house. It's a beach house that looks like a home, I had friends ask if we were borrowing this house from a friend -- it doesn't look like a standard run of the mill big family beach house. It's really thoughtfully designed. It's got a great beach-facing deck with plenty of adirondack chairs and benches. The living room has a guitar for guests to use, and photos of vintage hawaii, surfing and beaching. The kitchen is roomy and well designed, with a dish washer, full size stove/oven and fridge, a pot rack over the fridge (saves space). Dishes and utensils were all there, including many cooking staples (fish fry, baking soda, cinnamon, sugar etc). There were also plentiful towels and toilet paper for the week. The master bedroom had a comfy mattress and nice thick sheets, and was decently sound insulated. The whirlpool bathtub was smallish, but it was a perfect size for relaxing. There is a washer / dryer in the beach house, a camp shower outside. They had beach chairs and some beach toys downstairs for use, along with a BBQ. We had 2 families over for a post-wedding reception one of the nights, we had about 30 people there. It got a little crowded in the kitchen, but once we pushed everyone to the living room and deck, it was very nice and the roomy deck was great. Again, if it had been a huge giant hall of a beach house, it wouldn't have felt so "our house-ish" as it did. Renee came by to meet us a day before we left (we had friends pick up the keys the first night). He was friendly and glad to hear we had a good time. Since we had paid a cleaning fee, he encouraged us to let the cleaning service clean up. We somewhat took him up on that offer, leaving towels and sheets to clean etc. But since it did feel kind of like renting from a friend, we cleaned some too, as we were so happy with the experience that we wanted to leave it clean. We asked that he hold a week or so on sending the deposit because we were going on a honeymoon. A few days after we returned from the honeymoon we had our deposit in the mail! A really nice rental experience, we will look forward to being back.

Sand 'N Sea Properties - House, our happy place

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The Villas at The San Luis Resort

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BeachBox Vacation Rentals - vacation_rentals - Updated May 2026

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