Update: After posting my review, Eric from BeachBox reached out personally to discuss my experience. He listened, acknowledged my concerns, and ultimately honored the partial refund I had requested, along with offering a 25% discount on a future stay. I genuinely appreciate the time he took to address the situation and the effort to make it right. While my original comments about the property's condition and cleanliness still stand, I believe it's only fair to recognize good customer service when it happens. Eric's professionalism and willingness to resolve the issue significantly improved my impression of the company, and I hope the feedback leads to better experiences for future guests. read more

Upon arrival the house was extremely hot inside. couldn't get the house to reach 72° until approximately 4:00am normal temp inside remains 75/77° all day! sliding door upstairs has broken handle, plus missing handle on the outside, it won't lock missing half of the inside safety bar as well Will Not Lock! Smoke alarms not up! holes in the walls by the front door house extremely filthy gutted dishwasher (insides missing) green goop all over window blinds in breakfast area walls filthy not sure the last time the cabinets where wiped down, full of grease, dirt, dust bunnies stuck on cabinets from the grease air filter not even the correct size, so I'm sure it's not helping the cooling problem left over bar soap from prior renter inside Master Shower Exposed nails and missing nails on deck/stairs Broken chairs at kitchen table All bathrooms have mold Gum on couch upstairs And what ever you do do not move the couch cushions, there's science experiments growing there Electric/fuse box doesn't close (so watch you little ones) I'm sure I will Be back to update more! I brought these concerns with Beachbox Saturday, they did nothing Called them today and apparently the safety of all of us doesn't matter because NO ONE showed up again today Monday 7/6 They DON'T Care about your Safety. I even told them I have a 2,3 & 4 y/o staying here and I guess they don't care if they get outside upstairs and fall! I will add the name of this beach house once we leave for Safety reasons for my Family! read more

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Absolutely horrible experience at the 12908 John Reynolds Rd location. The upstairs area had a urine and mold smell, while the lower level actually had mold on the door jams, pictures, mirror, ceiling, a garage-style shelf, and inside the wall AC unit (See pictures). Dead and living bugs were all over the place, and the water pressure was lacking. The AC upstairs worked intermittently, mostly not at all. The lower level also had six ventilation panels in the walls just above the floor trim boards. These are not sealed, do not firmly close, and so warm, humid air is constantly pouring into the room. While the bed and decorations should make the area a nice place to stay, the mold, insects, and open air flaps make this room a hard pass. We told the "host" that there was mold and provided the pictures at check-in, only to not receive any kind of communication. There is an AI chatbot that you get to talk to in the Airbnb app, but I truly do not believe I ever actually chatted with a human. At the time of this writing, it is a week after our trip, and still, no one from BeachBox has reached out. Pass on any property from BeachBox; there is zero value in giving them money for a stay. There are plenty of low-star ratings here on Yelp; trust all of them, and not just mine from this one property. As others have said, I would leave zero stars if I could. read more

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Dear Beach Box Team, We paid a significant amount of money to stay in this home, and unfortunately, our experience has been extremely disappointing. When we arrived, the pool was not ready for use. Although you promptly sent a technician, he only checked the chlorine levels and did not address the circulation issue. His recommendation to shock the pool meant it was unavailable for another 24 hours. The pool was one of the primary reasons we chose to rent this property, so losing access to it was a major disappointment. In addition, the upstairs air conditioning has not been working properly, there is visible black mold or mildew around several downstairs vents and light fixtures, there are roaches throughout the home, and we later discovered the dishwasher is not working. I sent photos of these issues when I first contacted you. After your initial response regarding the pool, my messages about the remaining concerns went unanswered. It is now Saturday, and despite multiple conversations, none of these issues have been resolved. Unfortunately, we were left to spend our vacation dealing with problems that should have been addressed before anyone checked into the property. To make matters worse, I found several previous guest reviews indicating that Beach Box Vacation Rentals was already aware of the roach infestation, cleanliness concerns, and the broken dishwasher before renting this home to us. That makes this situation even more concerning. My family rarely has the opportunity to vacation together, and we selected this home expecting a clean, comfortable, and fully functional rental. Instead, our vacation has been negatively impacted by ongoing maintenance issues, unsanitary conditions, and a lack of follow-through. Had this property been closer to home, we would have left rather than continue our stay. Since there was never a meaningful attempt to resolve these issues during our stay, I expect fair and meaningful compensation for the condition of the property and the impact it had on our family's vacation. For your reference, below is a complete list of the issues we encountered so they can be corrected before another family is put in the same situation: * Pool was not ready upon arrival and remained unusable due to circulation issues and chemical treatment. * Upstairs air conditioning not cooling properly. * Black mold or mildew around multiple downstairs air vents and light fixtures. * Roaches throughout the home. * Dishwasher not functioning. * General cleanliness issues throughout the property. * Lack of communication and failure to address reported maintenance concerns after they were reported. I have documented these issues with photos and our message history. I expect a prompt response outlining how you intend to resolve this matter. Sincerely, T.J. M read more

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House was TRASHED at check in and can't get a person to respond it's all be AI it has been a nightmare getting this company to respond. Only doing one star as a review because I'm forced to select a star. read more

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Our experience at Tranquil Bay in San Leon was extremely disappointing. The home advertised a fully functional kitchen and private dock, but several major amenities were unusable or in poor condition throughout our stay. The stove did not work at all. While we were provided with a small hot plate and a Ninja toaster oven, we could not use both at the same time because the breaker repeatedly tripped. We had a family of 14 to feed, so preparing meals became extremely time-consuming and frustrating, as we were limited to cooking one pan at a time for the duration of our vacation. What should have been a relaxing getaway turned into planning every meal around faulty appliances. The dishwasher was also non-functional. We encountered cockroaches inside the property and found a tick in one of the beds, which raised serious concerns about cleanliness. In addition, the private dock advertised with the property was in poor condition, with loose and unstable boards, making it unsafe to use. What was equally disappointing was the resolution process. We were repeatedly told that BeachBox had to contact the homeowner regarding compensation. After several days of back-and-forth communication, we were told that $500 was the maximum amount the homeowner was willing to offer. I then specifically asked what BeachBox, as the company managing the property and guest experience, was willing to do to make this right. We never received any additional consideration and were simply told that $500 was the maximum refund available. A $500 refund does not adequately compensate for an unusable kitchen, electrical issues, a broken dishwasher, pest concerns, dock safety concerns, and the stress of trying to feed 14 people under those conditions. Guests deserve transparency and should receive the amenities, cleanliness, and level of maintenance they are paying for. Unfortunately, that was not our experience. read more

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When we arrived to 3118 75th Street, "Gulfside Grove", on July 10th, 2026, in Galveston, Texas our weekend beach home rental was not ready for our arrival. The beds were not made, the linens not washed, towels not washed and on the floor. No floors mopped, kitchen dirty. The pool was green and filthy. The air conditioner was not cooling the home and it was 89 degrees. We had to book elsewhere on the day of our arrival. They refuse to give us a refund. This is their verbatim reply: " I sincerely apologize for the condition of the property upon your arrival; this is certainly not the standard we aim to provide." The home is managed by Beachbox, 12202 Termini-San Luis Pass Rd, Galveston, TX 77554. I am asking that Beachbox honor their commitment to -providing a quality vacation home for our stay by issuing a 100% refund. read more

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If I could give a 0 star, we stayed at Jolly Roger in Treasure Island Freeport Texas, house advertied as vetted and inspected by BeachBox on their website, stay suppose to be from July 12- July 14, we found bed bug after stayed 1 night, luckily they could help us to move to a different location, but email back to them for the first night refund because it was faulty advertisement, haven't heard back from them! Really bad experience with BeachBox! Please beware!!! read more

BeachBox Vacation Rentals - Bed bug - Vacation Rentals Near Me - Galveston, Texas

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If I could give zero stars, I would. We booked The Pink Door house through BeachBox for a family vacation, and it was a total nightmare from the moment we arrived. The property was nothing like the listing described and completely unfit for guests. The floors were sticky and dirty, there were exposed nails and outlets, broken beds, bugs in the beds, and moldy, dust-filled vents. The dishes smelled musty and unclean, and there were huge cracks running through the floor. Outside, the situation was just as concerning -- there were unhoused individuals loitering and rolling around just feet from the front windows, which made us feel incredibly unsafe. We ended up leaving and finding somewhere else to stay for the rest of our trip -- which we had to pay for out-of-pocket -- and the company has since ghosted us and denied any refund. This place was unsafe, unsanitary, and completely misrepresented. Do not book with this company. Ever. Thanks for nothing, Eric. read more

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If I could give a negative I would. We show up for our house we booked 6 months in advance for our dad's 80th birthday surprise. We show up at check-in ready to get it all set up for the surprise. We immediately recognized the house had not been cleaned. All beds unmade, trash in trash cans, thermostat at 87 degrees, bugs on the floor, absolutely AWFUL. We were forced to secure another place last minute but the worst part, they refuse to refund our money of over $4000.00 read more

A group of friends and I (about 14 total) booked the "Gone Coastal" property and headed up to Galveston to celebrate one of our friend's birthdays. As the house is at the end of the street, there was plenty of parking for all of our cars between the driveway and the street which was so nice! Once inside, the house was well decorated and perfectly accommodated our group! I was lucky enough to be in the master bedroom on the third floor and it was gorgeous! Not only was the room enormous but it was also just impressive all around! I also appreciated that they had put a fan in our room for additional cooling. The AC worked great, but with the humidity of Galveston... a fan is a nice plus. The house also had great amenities with the game room, two separate bunk rooms and a cowboy pool (this was a surprise that wasn't even in the listing - a big win). For our group, this house was perfect for the chill birthday weekend we had planned! Everything was clean and we were well taken care of during our stay! I would absolutely stay here again and would also love to try other bookings! Definitely worth giving them a try! read more

12701 John Reynolds Rd, Galveston Texas - Bermuda Breeze (BeachBox Rentals) Bermuda Breeze has been a huge disappointment. The house is completely roach infested. I killed more than ten in one night just in the kitchen. There were dead ones on the floors, my mother found one in a bed, and when I pushed the stove, five roaches ran out. It felt exactly like Animal Crossing when roaches start running around your house because you haven't logged in for a long time, except this is real life and I am paying to stay here. The place was filthy when we arrived. There was old food in the corners, stale Fruit Loops on the floor, full trash bins left outside, dirty floors, stains in the cabinets, broken features, and missing batteries in almost everything. Instead of starting our vacation, we spent the first day cleaning because it was too nasty to relax in. When I contacted the rental company, they told me I needed to send proof before they would send someone out. This was after I had already spent hours cleaning. So now I am literally staying up taking pictures of roaches and the condition of the home just to be taken seriously. I understand Galveston is humid and coastal. A few bugs are normal. But this is not a few bugs. There are no traps, no pest control measures, and old food left on the ground. If you do not do the bare minimum, this is what happens. read more

BeachBox Vacation Rentals - Vacation Rentals Near Me - Galveston, Texas

Communication and ease of process to book reservations and gain access to the property. My stay was nice and enjoyable for me and my family the night before we sailed out for our cruise. Only suggestions I had were to replace light bulbs in room with washing machine and dryer and add a little more light to the stair area. Otherwise all items that we needed were readily available. Thank you BeachBox for a good price and stay. read more

Upon arriving late at night, we found the main entrance extremely difficult to locate. Upon further inspection of the room description, it's mentioned that we'll "climb a set of stairs." But upon opening the main door with our 8 suitcases, our 2 kids and my elderly parents who rented the room across from ours, we were frozen in shock. They mention the convenience of this room when preparing for a cruise, but not being EXPLICIT about the lack of elevator is deceiving, when most people arriving for a cruise will be bringing a lot of luggage. On our second day, my husband had to assist another woman with her bags who said she was also shocked to find no elevator as it wasn't obvious when booking. She said she nearly cried when she opened the door and saw only a flight of stairs. The condition of the loft was rough. The bathroom was pretty horrible. The sink had no stopper. My back had to touch the wall of the shower just to keep the shower from hitting me in the face. The water smelled horrible and was undrinkable and there was no water pressure at all. It was old and felt dirty. There was no tv in the main bedroom, which was surprising. And to say "there may be noise," is also deceptive. The sirens for the nearby hospital blared all night and we listened to cars racing and burning out on the street outside our room. The bed was as hard as a rock and the pillows were like pancakes with no support at all. The blanket wasn't much thicker than the sheet. The blinds on the windows were inadequate, light was pouring into the loft regardless if they were open or closed and some were nearly impossible to operate because the sticks were too high to reach. My parents and my family left exhausted and desperate for a good shower and peaceful night's rest. I would not recommend this loft to an enemy and wish they would have been more honest in their description. The only positives I can give is good communication leading up to the stay, and we loved the location, in terms of proximity to shopping and the cruise terminal. But if we had stayed there much longer, we would have ended up in that same hospital that kept us up all hours of the night in the psychiatric ward. read more

Stay away from Beach Box rentals- their management of rental homes is terrible. We rented a home for the use of its pool. When we arrived Friday evening, the pool company was refilling the pool, which had debris and dirt at the bottom, making it unusable. We texted and called (no one answered my call) Beach Box to fix the issue and they said they would have the pool company return sometime on Saturday to clean the pool. When the pool company arrived around 12noon Saturday, they shared the pump had been broken since Tuesday and they were waiting on the replacement part- hence the need to refill the pool since it did not have circulation. At no time did Beach Box reach out to me and let me know the pool was broken- and the pool was the whole reason for renting this particular house. I sent pictures and videos of the dirty pool, broken pumps, pool cleaners working on the pool and Saturday evening Beach Box responded with a text, "Please let me know how I can make things right for you or what resolution you would like for us to offer," to which I responded a 50% refund. I didn't hear back from them until Tuesday- 5 days after we let them know they have an issue with the pool- and they offered a 16% refund. And, I had to call them- they were no longer responding to my texts- and they offered a measly $400 refund- we paid over $2500 for a 2 night rental. The pool was not usable for the duration of our stay, and not to mention the grill was burned out, the coffee pot didn't fit the machine so it took over 45 minutes to brew one pot of coffee, and the secondary coffee machine didn't turn on. I didn't bring these issues up when asking for a refund for the unusable pool, as we could at least wait an hour for coffee- the pool was not usable. Beach Box should have acknowledged the pool was not usable prior to our stay and offered us a different rental home or discount on our stay. They did nothing, and I have empathy for the renters after we checked out, as I'm sure they received the same pathetic customer service that we did. read more

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The property was represented by pictures and words. *Prior to arrival I questioned them on the "arcade" and "playground" that they noted as Guest Favorites on the Property Details page. They replied that they were not at the property. I had to follow up and ask where they were. They replied with a link to Galveston area info where I could look up locations for entertainment. They clearly missed the point of the question. They might as well have listed a ferris wheel and roller coaster as Guest Favorites because they are on the Pleasure Pier 12 minutes away * Upon arrival we found a property that was very different from the one in the listing. Siding was falling off the house, the rooms had different bed configurations which meant we had to re-decide where everyone would sleep, there were four significant fire and safety concerns (an outlet missing a cover plate, an improperly installed outlet [not correctly rated and a trip hazard in the main living space floor], lights for the stairs for which the switch had to be set in the middle to turn off the light), deck boards that were broken, sagging, or had large rotted places. The Cowboy pool was filthy. All the decking was severely weathered with broken boards or severely sagging causing trip hazards. Deck lights outside the downstairs bedroom that could not be turned off [no switch] and no curtains on the bedroom to block light or provide privacy - took three days and two maintenance crews to fix this. The electrician was on vacation. Water out of all taps was just over warm except the showers which were look warm, almost cold, due to the aeration [complaint of some prior guests]. Mattress covers were FILTHY covered in debris and hair (we had to purchase our own because BeachBox failed to replace as requested three times). Almost inoperable sliding door that injured my son. We bought a grill because the one at the property was so rusted the coal grate was falling out. All issues were reported and maintenance came out twice but fixed only two issues. They made one issue worse - the ground level room entry door was swollen because it was interior grade - installed outdoors. Genius. It stuck on the vertical jamb and lesser so on the floor.  Had to be slammed shut and pulled on a few times to close all the way. Had to be hit and pushed into several times to open. The maintenance guys cut off about 2" from the bottom of the door. Did NOT fix the problem but did allow two crabs in the room on two separate nights after the "repair" and two frogs on our last night in the property. A bunk bed in one of the rooms was so wobbly we couldn't use it due to fear of collapse. Advertised as having a vacuum and broom. It did not and took three days to get them. Couch in the living room was sectional. One section was falling apart in the back, framing was exposed [another safety issue] and the fabric was falling off. refrigerator is not working correctly. We know it can take a while to cool items when first loaded but a 1 gallon container of water in the freezer was barely cold after about 36 hours. Items in the fridge took way too long to cool even when added a few days after arrival. * Communication was delayed and cumbersome. They used the Vrbo app, text, and email. * Eric [Director of Guest Services] was marginally responsive after he got involved. * Harrison Yat [co-founder] has not responded to several contact attempts. As someone else stated in a review - the Galveston address listed for this company is vacant. That's not suspicious at all. 2413 Market St is an old diamond company. You can see it on Google Maps. I expect like others the company will respond by claiming I've told lies. I have photos of all the issues. Emails, texts and Vrbo messages. And although the property is no longer available on Vrbo I saved them so it can be clearly shown they misrepresented the property. They're not BBB accredited but have 11 Complaints over three years, 7 in the last 12 months, and have not responded to any of them. Maybe they think that because they aren't accredited the complaints don't matter. They also have a 1.2 rating (20 reviews) on the BBB site. Only ONE 5 star review which was in 2022. The other 19 reviews are 1 star. read more

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To clarify the response by the BeachBox which is false. The police were called due a fake report by a renter across the street which the police found to be false. Your "team" did not arrive. There were guests that drove by on a public report and were asked to leave by us. We have contacted you and you have failed to remedy the situation. read more

i stayed there for a Halloween get together with my family the house charged me over 363 for cleaning fees and the house wasn't cleaned and trash and old bait smelled the barn where we had to host a foul smelling party. Called and complained was promised something and it was never promised. They won't return calls or anything else like that. I have spoke with Shay and now my calls get ignored. read more

I stayed at a property booked through Beach Box with a group of 12 people, and the experience was EXTREMELY disappointing and misleading. The listing advertised multiple full bathrooms, which was a key reason we chose this property for a large group. In reality, only ONE full shower was usable during our stay. As a result, 12 adults were FORCED to schedule shower times in very limited increments just to avoid running out of hot water. This is completely unacceptable for a property marketed to accommodate large groups. Maintenance did come out, but the issue was never properly resolved. We were told that management had to approve opening the water control box, delaying any meaningful repair. The only "fix" made was to a broken handle, which then caused the water to run continuously with no way to shut it off. On top of that, the water would come out hot and then immediately turn cold, making the single functioning shower unreliable and difficult to use. Despite the inaccurate listing and our inability to use the bathrooms as advertised, no refund or meaningful resolution was offered. Management REFUSED to acknowledge the discrepancy between what was listed and what was actually provided. For transparency and to warn other travelers, this stay was at: 11220 Bernice Drive Galveston, Texas If you are booking for a group or relying on the amenities listed, proceed with caution. The property did not match its description, and the response from management was dismissive and unhelpful. read more

We stayed at a beautiful home in Galveston for a family reunion and had such an amazing time. Communication with the host was prompt and easy. The home was clean and well kept! We had a blast in the pool and everything was as it should be. Highly recommend! read more

Our stay was great. The communication was great and they were quick to respond. The home was beautiful and was just as pictured and described and it was a great price for a 2 night stay. We were within walking distance to the Kemah Boardwalk and there were many restaurants and shops that you can visit. We would definitely stay here again. read more

If I could mark ZERO STARS, I would in a heart beat. First and foremost, the house is NOTHING like the pictures. It's not brand new, it's smaller than you think. It's far from perfect. . This property should not be rented in its current condition. When it rained, the roof leaked badly--water came through the doors, soaking the ground, the couch, and creating soft spots in the floor. There are missing shingles on the roof, making the problem obvious and ongoing. Inside the house, the downstairs bathroom door barely opens or closes, and the downstairs toilet does not refill on its own. These are basic maintenance failures. Despite these issues, management refused to change our dates or offer any refund due to weather conditions. Because of the leaks, we had to use all the towels provided, yet they refused to bring more. When we reported the leaks, we were given multiple phone numbers to call--none were answered. They replied to one text message and told us to message another number more than one time. and then left us on read with no follow-up. We messaged on the app asking to extend our stay and they agreed to it but when I was messaging them via text, they informed me that they were talking about late checkout when I clearly stated and showed a screenshot that I was asking to stay until Monday. I have included the screenshot asking to extend our stay in pictures. I WISH I took more pictures but I was too busy cleaning water up so the floors didn't give out and my three year old daughter would fall through. The lack of accountability, communication, and concern for guest safety is unacceptable. I strongly recommend using anyone else besides Beach Box Rentals. I'd also like to add that the first text I mentioned about the leaks, they responded basically stating that "due to the weather conditions, they won't be coming" ...yeah, pretty sure the weather conditions are why you weren't refunding us any money back or allowing us to change our dates. Money Hungry Hypocrites. read more

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We booked the Canon Ball Cove on 19th street in San Leon TX over the Labor Day Weekend for two nights and it was a terrible experience. We came there for mainly the pool attraction and found the pool to be extremely unkept. Their next door neighbor walked over to informed us when we arrived that there was an unresponsive body/teenager found in the property's pool the night before. We immediately notified the property management team and were told they would looked into it and have someone come out to address the pool situation. Nobody came the next morning and our kids literally did not want to go near the house and we left the next day. The place was not well kept when we got there as seen in these photos.We asked for a partial refund however they ignored it. Terrible experience. Pictures of the property when we arrived read more

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This place was very spacious and private! Enough room for out family enjoy our little getaway. Close ti pier to fish. The host was very responsive and helped with any questions we had! I would rent from them again! read more

House felt just like home! This is the second time I have stayed with beachbox and enjoyed both times.

I had Vrbo/beach box We didn't know that we had to report to Vrbo.... For any of our problems, we were in contact with our host from day one as soon as we got there and I got a message today about all the experiences that we had being moved back-and-forth. Both refrigerators did not work the electrical issues no AC rude neighbors on the second Home just a mess of a vacation. And we get this letter from VRBO. I would use Airbnb next time for sure which we do this every year a couple times a year. read more

BeachBox Vacation Rentals - So I will not be getting a refund even though they acknowledge I was in complete contact with the host the whole time. - Vacation Rentals Near Me - Galveston, Texas

We stayed at a house managed by BeachBox in Galveston and had a great time. Good prices, house was great and clean with a lot amenities. The host communicated well and even dropped off ping ping balls within an hour of us saying we couldn't find any. Would recommend! read more

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It is disgusting when your daughter has a roach crawl up her leg at 1am when she walks to the kitchen in the middle of the night for a glass of water. We had killed 2 very live ones earlier the first night. AND THE NEXT NIGHT, SHE HAD A ROACH CRAWL OVER HER IN HER BED!!! Stayed at Westwind in Indian Beach. The location is beautiful, but the house was a wreck!! Couldn't check in at 4pm, cleaners were still cleaning. Kitchen fridge broke and all of our frozen food melted the first night. Large deck over the yard, facing the gulf had nails sticking up and were a definite hazard. Bottom patio and ground floor had broken AC unit and plastic pieces and trash all around. Also, slime and mold growing making concrete very slippery. Not to mention a child's potty with yuck in it on the area near the showers. Hole in master bedroom where floor dips down so badly you think you're going to fall through. Bed comforters smelled and sand was in some beds. Toilet near kitchen seat unattached. Broom full of debris and hair making us not want to sweep. I gave BeachBox a chance to respond with a refund of some sort, but no response except that they will report the problems to maintenance. I will not use this rental company again! read more

BeachBox Vacation Rentals - AC unit cover cracked and leaking on patio, mold and algae growing - Vacation Rentals Near Me - Galveston, Texas

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Updated Response to BeachBox M.: I appreciate your reply, but I must correct the record and provide facts supported by documentation. 1. I reported health and cleanliness concerns: On Friday, May 23 at 7:08 PM, I sent photos and raised concerns via text to your official company phone number (409-761-1228) showing dirty furniture, stained rugs, and food/residue in and around the pool. I also communicated with another representative at 832-304-9987, who offered a "touch-up clean" (see text at 7:20 PM). That message alone proves you were aware of the issues beyond "minor cleaning concerns." 2. Iza acknowledged the problems: I spoke with Iza at 7:11 PM on May 23, who verbally confirmed that both cleaning and maintenance would be sent to address the pool (which was not working and visibly dirty). No one followed through. 3. Health impact and ER visit: I became ill shortly after the stay and had to seek medical treatment. I have documentation dated May 27, 2025, for acute upper respiratory issues, ear infection, and symptoms requiring ER precautions. This was likely exacerbated by the unclean environment. The suggestion that I fabricated health concerns is not only offensive but legally questionable. 4. I was not rude or uncooperative -- I followed all check-in instructions and sent clear, documented communication via text and photo. Your attempt to discredit my experience with unsubstantiated claims of "rudeness" and "confrontation" is deeply inappropriate and, frankly, retaliatory. I had both my husband and aunt present as witnesses to my calm and respectful handling of the situation. 5. Legal options are under consideration due to these public accusations, health risks, and defamation of my character. I would encourage you to handle customer complaints with accountability rather than denial and personal attacks. I stand by my original review. I hope this helps future guests make an informed decision. read more

I am writing this review to provide an honest, balanced look at my recent experience with BeachBox Vacation Rentals so other travelers can plan cautiously.I was booked to stay at "The Blue Marlin" for a summer weekend trip. Exactly three days before our scheduled check-in, I received an unexpected notification from BeachBox stating they had to cancel our entire reservation due to urgent house maintenance. While completely understanding that property issues happen, a cancellation this close to a trip causes an immense amount of stress and forces you to scramble for last-minute accommodations during peak season.The reason I am leaving 3 stars instead of a lower rating is because of their financial handling of the situation. Once the cancellation happened, BeachBox acted in a timely manner regarding my funds. While there was a slight delay in getting the official merchant transaction receipt to track on my end, they did not fight the refund process, and the bank successfully processed the return of my funds without a long, drawn-out contractual battle.Ultimately, the customer service response regarding the money was prompt, which I appreciate. However, travelers should be aware that last-minute maintenance cancellations can happen with their inventory without them offering any other options in place of or discounts for different locations so it is smart to have a backup plan or remain cautious when booking tight timelines during busy seasons. read more

We checked in for a seven-night stay at a Beach Box property but left after just two nights. On the second morning, we discovered rat droppings in the kitchen and living room. I immediately contacted Beach Box and sent photos.  Their only solution was to set up traps--an unacceptable response. I was not willing to expose my family to rats, even with traps in place, nor did I want young children around rat traps.  Despite managing many properties, there was no offer to move us to a rat-free property or any sort of refund. Beach Box left us on our own to find alternative accommodations that cost considerably more last minute. After raising my concerns, Beach Box went silent for a considerable amount of time, forcing me to chase them for a resolution. In the end, there was none. After about a week of persistent follow-ups, Beach Box finally offered a mere $120 refund for the five unused nights--completely unreasonable. VRBO informed me that, since Beach Box uses its own billing system rather than VRBO's, my only recourse was to dispute the charge with my credit card company. Do your due diligence, look Beach Box up on Google, check out their Yelp reviews and their standing with the Galveston Better Business Bureau. Decide for yourself if this is where you want to spend your hard earned money and a risk you are willing to take. read more

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Amazing rental best in Galveston Home was a lot better than expected yard and pool was very clean and house was spotless with everything we needed thank u so much will be back read more

The house was clean and pleasant. The cowboy pool was small, but refreshing. A/C worked well and we were able to sleep comfortably. My only issue was the ladder/stairs to get to the 3rd floor bedrooms was a little difficult to navigate, but there is a main floor bedroom for people with mobility issues or small children. Overall we enjoyed our stay. read more

We loved the space and its location in Galveston's historic district. The apartment was a fun mix of old bones and modern conveniences ! Thanks folks Good Work !! read more

16521 Jamaica cove ....run from this rental. House pictures are not updated to date and owner is selling. No maintenance has been down in years. BeachBox vbro or the owner cares to resolve an issues read more

BeachBox Vacation Rentals - 16521 Jamaica Cove rental. Run do not rent this is a horrible rental. AC won't cool below 75 - Vacation Rentals Near Me - Galveston, Texas

We rented a house through VRBO which was managed by Beach Box last summer. The unit was infested with bugs. There was a note on the door of the unit when we arrived from a pest control company stating the property manager did not show up to let them in to spray. We stayed in the property for about 8 hours and left because of the infestation of roaches and beetles. We contacted customer service and ask for them to contact the owner for us and request a partial refund. Their response was "It's the beach there will be insects". Our experience with BeachBox was terrible. My advice find someone else to rent from. read more

I reserved this home in January for my fiancé's birthday in March. I immediately fell in love with the property, it shows really nice online. The pool and views were the primary selling points for me, as my fiancé' loves the water. The home has some very nice updated features, such as the kitchen and bath of the primary suite. I only had two requests when I reserved the property. One, to change all of the bed linen to white, as with most luxury hotels, resorts & airbnbs. The second request was to move a table from the downstairs pool area to the upstairs deck, to allow all our guest to enjoy a birthday dinner together. They were unable to accommodate either request. We purchased linens for all the bedding & ended up doing it ourselves. My guest & I also moved the table & chairs for our dinner. If the home sleeps 16, why wouldn't you have a dining area that accomadates 16? Upon arrival, we were greeted by three large overflowing trashcans. Imagine pulling up to what was presented as a Stunning Waterfront Home with Private Pool and being greeted by overflowing trashcans. I was not pleased & immediately called to express my displeasure. The trash was not picked up until almost 24hrs later. Only one of the three trashcans was emptied. We were unable to enjoy the stunning views because the ceiling to floor windows were not cleaned. We always bring Lysol and clorox wipes with us when we travel, so we can re clean upon arrival. We had to clean the windows just to remove fingerprints, that was driving my fiancé crazy. While the home was generally clean, some areas needed more attention. The wine fridge had sticky shelves. There was a baby highchair at the table, my reservation stated no children, adults only. I'm not sure why a dirty highchair would be sitting out. The built in microwave did not work. They did have a small college dorm size one, that was missing a leg (it wobble) every time we used it. For a home that sleeps 16, the microwave was entirely too small. The ice maker was dirty. When I mentioned this, I was advised that the ice maker was not part of the amenities. This wasn't a huge issue, we brought several 20lb bags of ice. The pool area is very nice but beware the jacuzzi is NOT part of the homes amenities. We were notified of such when we inquired about how to turn it on. The television in the pool area does not work. The outdoor kitchen area was not clean at all. This was not a real issue for us as we didn't use it. The pool is not heated and is covered so the water doesn't get heated by the sun. This was an issue as we were really looking forward to enjoying the pool. We attempted to get in the pool but it was like an ice bath. The outdoor furniture was not clean at all. Perhaps it's not part of their cleaning package. We had to clean the white table & chairs, the blue & white high table & chairs next to the pool, the rockers, and the high table & chairs on the upper deck. The cushions & pillows under the gazebo needs washing. Bird poop & stains were present. Cigarette holes were also in the fabric. We had to put towels down just to sit & enjoy the space. There are two outdoor showers but only one worked. There was loose miscellaneous tiles all around the property, like the outdoor shower area, the pool area, & the outdoor kitchen area. The underhang on the home was missing pieces. The sofa in the living space needs to be cleaned. We put a sheet on the sofa because we didn't feel comfortable about sitting on the stained cushions. The toilet in the half bath overflowed. We sent several text messages & a couple of calls, requesting a plumber come out immediately. There was a small broken red table on the walk out balcony of the small bedroom upstairs that should really be trashed. I moved it into the laundry room but it's totally trash. There was also no bulbs in some of the lamps. We had to buy bulbs, move lamps around the house for adequate lighting. There's all sorts of miscellaneous items tucked away in the cabinets & drawers in the primary bathroom. There's about 100 bottles of nail polish, a container that looks like pee, men's hair dye, a random shower curtain, tampons, & just stuff that appears to have been left behind by previous guests. The chairs in the primary bedroom needs to be replaced. The wicker part is tattered. There were two dead plants in the entry way that we moved into the laundry area because they distracted from the esthetics. The blinds on the front windows & doors should be replaced as they are stained. The foyer, stairs, & upstairs hall can use a fresh cleaning & painting. The walls are stained & scuffed up. I would NOT book again unless I confirm these issues have been addressed. I don't feel we received the value of our investment. Property: 21918 Guadalupe Dr. read more

We had a great weekend in Galveston and it started out with arriving to a wonderful beach house rental through Beachbox! House was clean and cozy! We can't wait to return in a few months! Renting through them directly was extremely easy!! Thanks for the great weekend!! read more

We loved our stay at Casa Azul. It was the perfect location close to the beach and easy to access all that Galveston has to offer. The home is spacious, well-appointed and clean. We had a couple of minor issues with the lock box and the TV remote but both were addressed quickly and resolved easily. We will return again! Well worth it. read more

We rented a "house" in Galveston. The house was really more of a camp. It had obviously been left without air conditioning for some time. The place smelled extremely musty which they had tried to cover up with cleaner which only added to the bad smell. The place was extremely run down. It had ripped and stained curtains, exposed pipes and electric panels, broken furniture and threadbare rugs. We attempted to use the washer and it was broken. I contacted the manager and told them I was leaving after a day. They said they would look into it and then stopped communicating read more