Dawn 824 -proceed with caution. The property overall is really nice, close to beach, lovely pool area, outsight appearance is what keeps this review from a one star as unit 824 is poorly kept by owners. Let's start in the master, the mattress and box spring manufacturer date August 2006, so has celebrated 18years. I wouldn't offer it to anyone on the street. The furniture is probably same age as mattress and poorly maintained, sheets and bedding just grungy. Living room furniture just grungy and couch specifically has a broken sofa bed so if the frame and springs are broke imagine how it feels to sit on couch itself.
The flooring through out unit has cracked tiles in every room except bedroom no 2, most of it appears new"er" and a full bag of mortar in closet so giving the "er" tag. So someone has worked in this specific space, the queen size bed also has a newer mattress so whomever sleeps in there will have a decent sleep possibly Let's talk washer/dryer. We arrive 9/13/24 to a closed up, musty damp smell unit. We are walking around thinking well is humid here, air doesn't run all the time (obviously with the amount of mold around the air vents and needs a dehumidifier) and walk over to our washer, lid closed, and open to find tub is full, maxed with water and water pooling on floor.
Called maintenance immediately to report, received a follow up text someone would be by in 45 minutes. We waited and waited, changed dinner plans and no one showed. No calls no text.
9/14/2024 woke to a lovely ceiling water stain above the master bed, occurring overnight. We thought we could hear water during night but not uncommon as unit above us. So now we have a leak into ceiling, a musty smell and washer full of standing water, water on floor so I call maintenance line again. Those taking calls I feel bad for because they are on receiving end of frustrated guests but say again I see a work order from 9/13 about a washer do we will add this to ticket and have someone out in 45 minutes.
Great so we wait again and finally maintenance shows, works on wager, it drains, takes picture of water stained ceiling and no more word.
So I text the same people who have been texting me with pictures of the king mattress and the broken "glass" coffee pot in the cabinet asking who cleans and provides maintenance? They charge a cleaning for what I don't know. I found a card the cleaning and checks of unit occurred on 9/2/24 wait no one came to check unit before our arrival? The washer had been left since 9/2 WTH!
Call received from manager on call, with a sorry we will need to call owners about any purchases needed for unit and sorry again. No offer or ask in how we can make your stay better, can we do anything other than thanks for letting us know! We can't get our money back so thankful we leave on 9/15 with pleasure and will not return nor recommend this property. I get every unit has different owners. There are some owners who maintain their unit but 824 does not and property management make take your call but that is about it! Don't be fooled by pictures posted for this unit on website as what you see, you get but aged about 18 years! So disappointed to what should be a relaxing and enjoyable weekend! Shame on the owners and shame on property operations! You are asking people to spend money on a unit I would not offer to anyone! read more